#cx, Twitter, 10/1/2019 5:15:44 AM, 211484


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#cx_2019-09-30_21-46-25.xlsx
#cx_2019-09-30_21-46-25.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
October 01, 2019
Short Description:
#cx via NodeXL http://bit.ly/2o1YMtO
@softclouds
@jeannebliss
@mikequindazzi
@dgingiss
@forbes
@antgrasso
@fisher85m
@kirkdborne
@andrewincontact
@ronald_vanloon

Top hashtags:
#cx
#customerexperience
#ai
#ux
#bigdata
#digitaltransformation
#analytics
#iot
#marketing

Description:
Description
The graph represents a network of 3,767 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 01 October 2019 at 04:47 UTC.

The requested start date was Sunday, 29 September 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 2-day, 14-hour, 26-minute period from Thursday, 26 September 2019 at 09:34 UTC to Sunday, 29 September 2019 at 00:01 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3767
Unique Edges : 4699
Edges With Duplicates : 2740
Total Edges : 7439
Number of Edge Types : 3
Mentions : 5349
Tweet : 2000
Replies to : 90
Self-Loops : 2000
Reciprocated Vertex Pair Ratio : 0.0433196534427725
Reciprocated Edge Ratio : 0.083041958041958
Connected Components : 895
Single-Vertex Connected Components : 505
Maximum Vertices in a Connected Component : 1860
Maximum Edges in a Connected Component : 4666
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 5.51999
Graph Density : 0.000322559680237341
Modularity : 0.583743
NodeXL Version : 1.0.1.419

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[95] https://twinybots.ch/
[40] https://www.datasciencecentral.com/profiles/blogs/discover-how-machine-learning-can-solve-finance-industry
[28] https://www.myfrugalbusiness.com/2016/11/strategies-managing-customer-relationships.html
[26] -
[24] https://mopinion.com/what-is-the-customer-experience-gap/
[24] https://www.youtube.com/watch?v=0HPdoCjdmyY&utm_campaign=FY20Q3_RE_FR_DevOps

[24] Rex
[24] 2019&utm_content=101961691&utm_medium=social&utm_source=twitter&hss_channel=tw-14296525
[23] https://www.cmswire.com/digital-experience/what-comes-next-for-chatbots-and-customer-experience/?utm_content=101961204&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[21] https://www.cmswire.com/customer-experience/what-the-future-holds-for-customer-support/

Top URLs in Tweet in G1:
[15] https://mopinion.com/what-is-the-customer-experience-gap/
[11] https://twinybots.ch/
[10] https://mopinion.com/state-of-customer-experience-cx/
[8] https://www.amazon.co.uk/dp/B07SWH9MFF
[6] https://www.mitel.com/solutions/business-need/call-center-customer-experience?utm_source=twitter&utm_medium=social&utm_campaign=Contact+Center,CX,product&utm_term=&utm_content=
[5] https://bradenkelley.com/thought-leadership/quote-posters/
[5] https://www.letslinc.com/wp-content/uploads/2017/07/Linc_Brand-Garage_Customer-Service-and-AI-Report.pdf?utm_content=bufferc2e07&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://www.cmswire.com/digital-experience/what-comes-next-for-chatbots-and-customer-experience/?utm_content=101961204&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[5] http://marketplace.mopinion.com/survey-templates/embedded-survey-yes-no-website-content/
[5] https://mopinion.com/customer-experience-cx-survey-questions/

Top URLs in Tweet in G2:
[61] https://twinybots.ch/
[17] https://www.cmswire.com/customer-experience/what-the-future-holds-for-customer-support/
[14] https://www.cmswire.com/digital-experience/what-comes-next-for-chatbots-and-customer-experience/?utm_content=101961204&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[13] https://www.socialmediatoday.com/news/6-of-the-best-ways-to-improve-customer-experience-infographic/563643/?utm_content=101843026&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[12] https://www.customerbliss.com/dont-make-customers-do-extra-work/
[12] https://moz.com/blog/building-better-customer-experiences?utm_sq=fzm02bls66&utm_source=Twitter&utm_medium=social&utm_campaign=CXintersect&utm_content=CustomerExperience
[10] https://www.customerbliss.com/state-of-cx-3-important-stats-you-need-to-know/
[9] https://cx-journey.com/2019/09/do-customers-really-want-to-be-in-control.html
[9] http://customerservicedaily.com
[9] https://www.cmswire.com/customer-experience/delivering-customer-experience-in-the-supply-chain/?utm_content=101958228&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top URLs in Tweet in G3:
[32] https://www.datasciencecentral.com/profiles/blogs/discover-how-machine-learning-can-solve-finance-industry
[14] https://www.salesforce.com/blog/2019/08/marketers-customer-experience-ai.html
[10] https://econsultancy.com/data-is-eating-the-world-how-data-is-reshaping-business-in-the-networked-economy/
[10] https://www.letslinc.com/wp-content/uploads/2017/07/Linc_Brand-Garage_Customer-Service-and-AI-Report.pdf?utm_content=bufferc2e07&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[10] https://builtin.com/artificial-intelligence/ai-in-banking
[10] http://b2c.news/2MnTYX
[7] https://www.forbes.com/sites/forbestechcouncil/2019/09/26/customer-experience-management-is-all-in-the-analytics/amp/
[7] https://www.growth-hackers.net/digital-marketing-tips-for-startups/
[6] https://www.forbes.com/sites/kateharrison/2019/01/20/5-ways-artificial-intelligence-can-improve-your-marketing-plus-10-provider-suggestions/
[5] https://searcherp.techtarget.com/opinion/A-glimpse-into-the-future-of-AI-enterprise-applications

Top URLs in Tweet in G4:
[2] https://www.forbes.com/sites/forbestechcouncil/2019/09/26/customer-experience-management-is-all-in-the-analytics/?utm_content=101997697&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#35eb7c4910d8
[2] https://www.forbes.com/sites/dangingiss/2019/07/27/why-subjective-marketing-decisions-can-lead-to-a-poor-customer-experience/?utm_content=101961556&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887#5019c3d7408f
[1] https://www.forbes.com/sites/blakemorgan/2019/09/24/50-stats-that-prove-the-value-of-customer-experience/
[1] https://www.forbes.com/sites/forbestechcouncil/2019/09/27/want-to-satisfy-your-customers-focus-on-digital-transformation-and-on-your-employees/?utm_content=102022031&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#1befb4e04cb1
[1] https://www.socialmediatoday.com/news/6-of-the-best-ways-to-improve-customer-experience-infographic/563643/?utm_content=101843026&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.cmswire.com/digital-experience/what-comes-next-for-chatbots-and-customer-experience/?utm_content=101961204&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887
[1] https://www.getfeedback.com/blog/poor-csat-score/?utm_campaign=coschedule&utm_source=twitter&utm_medium=jaybaer&utm_content=What
[1] to
[1] Do
[1] if

Top URLs in Tweet in G5:
[8] payments
[7] https://finance.yahoo.com/news/hedge-funds-never-bullish-nio-151849242.html
[6] &
[6] https://blog.sagiton.pl/en/advantages-of-12-microservices-for-developing-your-application/
[5] Business
[5] https://www.datasciencecentral.com/profiles/blogs/discover-how-machine-learning-can-solve-finance-industry
[4] https://www.mckinsey.com/~/media/mckinsey/industries/financial
[4] services/our
[4] insights/tracking
[4] the

Top URLs in Tweet in G6:
[8] https://www.forbes.com/sites/gilpress/2019/09/25/ai-stats-news-chatbots-lead-to-80-sales-decline-satisfied-customers-and-fewer-employees/
[6] https://smallbiztrends.com/2019/09/ivr-statistics.html
[3] https://www.genesys.com/resources/the-us-customer-experience-decision-makers-guide-2019-20?utm_source=twitter&utm_medium=organicsocial&utm_campaign=genesys&utm_content=1564430461
[3] https://www.vonage.com/business/resources/newsroom/press-releases/vonage-research-reveals-ivr-horror-costs-businesses-262-per-customer-each-year/?CMP=SOC-ORG-VONAGE-TW-NATIVE-CONTACTCENTER-OTHER&linkId=74336101
[2] https://www.vonage.com/business/perspectives/mortgage-buddy-ai-finance/?CMP=SOC-ORG-NEXMO-TW-NATIVE-APIS-FINANCE&linkId=74288184
[2] https://twitter.com/jtwatkin/status/1177231841981427712
[2] https://www.uctoday.com/contact-centre/vonage-reveals-ivr-horror-cost-to-business/
[2] https://www.uctoday.com/contact-centre/types-of-agent-augmentation-you-should-know/
[2] https://www.uctoday.com/contact-centre/ccaas/lowell-future-proofs-communications-with-genesys/
[2] https://www.kakaposystems.com/event/building-an-email-queue-in-2-minutes-live/

Top URLs in Tweet in G7:
[4] https://marketing.trustid.com/acton/attachment/32513/f-83c6d0d2-2282-4873-9dbc-d4659d073824/1/-/-/-/-/CCW
[4] Special
[4] Report
[4] 2019.pdf?utm_source=twitter&utm_medium=post&utm_campaign=report
[4] -
[4] Customer
[4] https://www.destinationcrm.com/Webevents/roundtable/09oct2019/soc
[2] http://www.globaldigitalfashion.com
[2] https://www.icmi.com/Resources/2019/automation-customer-experience
[2] https://www.mitel.com/solutions/business-need/call-center-customer-experience?utm_source=twitter&utm_medium=social&utm_campaign=Contact+Center,CX,product&utm_term=&utm_content=

Top URLs in Tweet in G8:
[7] https://www.forbes.com/sites/forbesinsights/2019/09/26/the-secret-to-digital-transformation-in-one-chart/
[5] https://www.techradar.com/news/how-to-kick-start-digital-transformation
[4] https://www.constellationr.com/media/disruptv-episode-163-guy-marion-manny-medina-nicole-france
[4] https://www.constellationr.com/events/disruptv-episode-164-manish-goel-christopher-lochhead-holger-mueller
[3] https://www2.deloitte.com/us/en/insights/topics/digital-transformation/nine-big-shifts-business-of-technology.html
[2] https://webinar.ringcentral.com/webinar/register/8715686689311/WN_n5lhKo3JQgWMcfyVF47INQ
[1] https://searchcustomerexperience.techtarget.com/feature/Customer-personalization-relies-on-tools-tactics-metrics
[1] https://www.dimelo.com/en/blog-post/retail-technologies-customer-service?utm_content=90510484&utm_medium=social&utm_source=twitter&hss_channel=tw-922472513405321216
[1] https://techhq.com/2019/09/omnichannel-communications-customer-care-telecoms-software-best-ringcentral/?utm_content=100150367&utm_medium=social&utm_source=twitter&hss_channel=tw-922472513405321216
[1] https://www.dimelo.com/en/blog-post/exceed-customers-expectations?utm_content=83826522&utm_medium=social&utm_source=twitter&hss_channel=tw-922472513405321216

Top URLs in Tweet in G9:
[5] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=ppc&utm_campaign=futureofcx
[2] https://go.forrester.com/blogs/2018-marked-20-years-of-customer-experience-research-at-forrester/
[2] https://mktg.forrester.com/future-of-cx-webinar?utm_source=twitter&utm_medium=social&utm_content=100000955708907&utm_campaign=futureofcx&linkId=100000008147595
[2] https://www.adweek.com/brand-marketing/3-ways-cx-is-about-to-drastically-change/
[1] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=social&utm_content=100000963827135&utm_campaign=futureofcx&linkId=100000008182940
[1] https://go.forrester.com/future-of-cx/?utm_source=twitter&utm_medium=social&utm_content=100000915697431&utm_campaign=futureofcx&linkId=100000007961413
[1] https://go.forrester.com/future-of-cx?utm_source=twitter&utm_medium=social&utm_content=100000957193573&utm_campaign=futureofcx&linkId=100000008064344
[1] http://go.experian.com/IM-20-EM-AA-FintechTrendseBook
[1] https://go.forrester.com/blogs/the-uks-digital-banks-are-giving-established-banks-a-run-for-their-money/
[1] https://www.prophet.com/relevantbrands-2019/united-kingdom/

Top URLs in Tweet in G10:
[3] https://air.events/#tickets
[3] https://air.events
[2] https://www2.deloitte.com/de/de/pages/technology/articles/customer-experience-transformation.html?id=de:2sm:3tw:4dcom_share:5awa:6dcom:technology
[2] https://www.youtube.com/watch?v=v9aCwMfJNfA

[2] https://www.youtube.com/watch?v=fCy4wtd_mUg

[2] https://air.events/
[1] https://www.antonsten.com/uxstrategy/
[1] https://www.cbinsights.com/research/store-tech-future-trends/
[1] https://www.forbes.com/sites/blakemorgan/2019/07/29/the-20-best-customer-experience-metrics-for-your-business/
[1] https://www.forbes.com/sites/forbesmarketplace/2019/09/13/why-this-ceo-says-companies-should-treat-customer-experience-as-a-product/

Top Domains
Top Domains in Tweet in Entire Graph:
[180] forbes.com
[177] linkedin.com
[172] twitter.com
[144] okt.to
[113] cmswire.com
[101] mopinion.com
[95] twinybots.ch
[53] customerthink.com
[50] myfrugalbusiness.com
[47] dy.si

Top Domains in Tweet in G1:
[93] okt.to
[71] linkedin.com
[60] mopinion.com
[31] customerthink.com
[29] twitter.com
[24] forbes.com
[24] cmswire.com
[14] co.uk
[13] instagram.com
[11] twinybots.ch

Top Domains in Tweet in G2:
[69] forbes.com
[61] twinybots.ch
[58] cmswire.com
[52] twitter.com
[35] mycustomer.com
[31] customerbliss.com
[17] customerthink.com
[16] dy.si
[16] mopinion.com
[15] cx-journey.com

Top Domains in Tweet in G3:
[33] datasciencecentral.com
[22] forbes.com
[15] growth-hackers.net
[14] twitter.com
[14] salesforce.com
[13] karlsmith.info
[10] econsultancy.com
[10] letslinc.com
[10] builtin.com
[10] b2c.news

Top Domains in Tweet in G4:
[6] forbes.com
[1] socialmediatoday.com
[1] cmswire.com
[1] getfeedback.com
[1] jcurvedigital.com
[1] radian6.com
[1] dy.si

Top Domains in Tweet in G5:
[52] linkedin.com
[9] raconteur.net
[8] forbes.com
[7] yahoo.com
[7] twitter.com
[6] cognizant.com
[6] sagiton.pl
[5] datasciencecentral.com
[4] mckinsey.com
[4] deloitte.com

Top Domains in Tweet in G6:
[41] genesys.com
[12] vonage.com
[9] forbes.com
[8] uctoday.com
[6] smallbiztrends.com
[4] shp.so
[4] postbeyond.com
[3] kakaposystems.com
[3] okt.to
[2] twitter.com

Top Domains in Tweet in G7:
[27] okt.to
[5] trustid.com
[4] destinationcrm.com
[3] edify.cx
[3] ventanaresearch.com
[2] globaldigitalfashion.com
[2] linkedin.com
[2] customerthink.com
[2] icmi.com
[2] mitel.com

Top Domains in Tweet in G8:
[9] constellationr.com
[7] forbes.com
[6] techtarget.com
[5] techradar.com
[5] ringcentral.com
[5] tiffanibova.com
[3] deloitte.com
[3] dimelo.com
[3] twitter.com
[2] faveeo.com

Top Domains in Tweet in G9:
[15] forrester.com
[4] adweek.com
[3] forbes.com
[2] ey.com
[2] t.co
[1] experian.com
[1] prophet.com
[1] ben-evans.com
[1] ebaclearing.eu
[1] bain.com

Top Domains in Tweet in G10:
[8] air.events
[5] youtube.com
[3] forbes.com
[3] twitter.com
[2] deloitte.com
[2] benzinga.com
[2] canidium.com
[2] ow.ly
[2] creativevirtual.com
[1] antonsten.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3996] cx
[949] customerexperience
[685] ai
[361] ux
[340] bigdata
[262] digitaltransformation
[254] analytics
[228] iot
[221] marketing
[217] digital



Top Hashtags in Tweet in G1:
[827] cx
[184] customerexperience
[64] contactcenter
[62] ux
[56] customer
[42] experience
[41] ai
[40] marketing
[40] customerservice
[37] custserv

Top Hashtags in Tweet in G2:
[774] cx
[272] customerexperience
[142] custexp
[84] ctlcx
[73] custserv
[56] marketing
[43] ai
[29] cxday2019
[29] technology
[28] chatbots

Top Hashtags in Tweet in G3:
[338] cx
[216] ai
[188] bigdata
[117] digitaltransformation
[111] ux
[82] machinelearning
[75] iot
[62] datascience
[62] digital
[56] customerexperience

Top Hashtags in Tweet in G4:
[79] cx
[46] customerexperience
[28] innovation
[26] smartcities
[21] ux
[16] digitaltransformation
[15] userexperience
[14] designthinking
[7] relevance19
[6] design

Top Hashtags in Tweet in G5:
[207] ai
[151] cx
[113] analytics
[108] insurtech
[107] iot
[101] bigdata
[87] insurance
[76] digital
[70] rpa
[59] dx

Top Hashtags in Tweet in G6:
[120] cx
[15] ivr
[12] ai
[10] customerexperience
[10] cctr
[8] cc
[7] omnichannel
[7] webinar
[7] ccaas
[6] retail

Top Hashtags in Tweet in G7:
[87] cx
[26] contactcenter
[22] analytics
[20] custserv
[12] cybersecurity
[11] ai
[11] ux
[10] customerexperience
[9] automation
[9] ccaas

Top Hashtags in Tweet in G8:
[42] cx
[18] digitaltransformation
[10] customerexperience
[9] sales
[8] disruptv
[7] ai
[6] innovation
[5] futureofwork
[4] webinar
[3] emergingtechnologies

Top Hashtags in Tweet in G9:
[61] cx
[9] banking
[9] finserv
[9] ai
[8] fintech
[8] innovation
[5] data
[5] technology
[5] customerexperience
[4] futureofcx

Top Hashtags in Tweet in G10:
[47] cx
[19] ai
[16] customerexperience
[13] robotics
[7] sapiostartups
[7] intoai
[7] ml
[6] digitaltransformation
[6] startup
[5] sap

Top Words
Top Words in Tweet in Entire Graph:
[4964] Words in Sentiment List#1: Positive
[1304] Words in Sentiment List#2: Negative
[12] Words in Sentiment List#3: Angry/Violent
[112139] Non-categorized Words
[118407] Total Words
[3995] #cx
[1322] gt
[1269] customer
[949] #customerexperience
[758] experience

Top Words in Tweet in G1:
[827] #cx
[279] gt
[220] customer
[184] #customerexperience
[128] experience
[98] customers
[75] more
[70] s
[64] #contactcenter
[63] cx

Top Words in Tweet in G2:
[773] #cx
[357] customer
[272] #customerexperience
[216] experience
[142] #custexp
[120] customers
[84] #ctlcx
[77] best
[76] cx
[73] #custserv

Top Words in Tweet in G3:
[797] gt
[338] #cx
[228] mikequindazzi
[216] #ai
[188] #bigdata
[123] customer
[117] #digitaltransformation
[111] #ux
[108] antgrasso
[96] fisher85m

Top Words in Tweet in G4:
[79] #cx
[46] #customerexperience
[29] enricomolinari
[28] #innovation
[26] julez_norton
[26] airport's
[26] baggage
[26] service
[26] 5
[26] stars

Top Words in Tweet in G5:
[211] #ai
[151] #cx
[113] #analytics
[108] #insurtech
[107] #iot
[101] #bigdata
[93] nextgeninsure
[87] #insurance
[76] #digital
[70] #rpa

Top Words in Tweet in G6:
[120] #cx
[49] genesys
[34] customers
[31] customer
[23] blog
[21] read
[17] experience
[15] #ivr
[13] improve
[12] #ai

Top Words in Tweet in G7:
[87] #cx
[56] gt
[49] customer
[26] #contactcenter
[22] #analytics
[22] here
[22] contact
[22] learn
[21] customers
[20] #custserv

Top Words in Tweet in G8:
[42] #cx
[18] #digitaltransformation
[14] dhinchcliffe
[12] customer
[11] cc
[11] valaafshar
[10] #customerexperience
[9] improve
[9] here
[9] #sales

Top Words in Tweet in G9:
[61] #cx
[34] forrester
[20] gt
[14] shift
[12] find
[12] s
[11] out
[10] customer
[9] new
[9] #banking

Top Words in Tweet in G10:
[47] #cx
[19] sap
[19] #ai
[17] conference
[16] #customerexperience
[13] #robotics
[13] expo
[12] customer
[11] tech
[9] experience

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[801] gt,gt
[503] customer,experience
[301] #customerexperience,#cx
[256] #cx,#customerexperience
[126] #ux,#cx
[118] mikequindazzi,gt
[115] gt,#cx
[111] improve,#cx
[104] #ai,#analytics
[98] customer,service

Top Word Pairs in Tweet in G1:
[155] gt,gt
[87] customer,experience
[80] gt,#cx
[71] #customerexperience,#cx
[51] #cx,#customerexperience
[40] #customer,#experience
[31] #cx,#contactcenter
[30] customer,service
[29] quality,management
[26] #ux,#cx

Top Word Pairs in Tweet in G2:
[163] customer,experience
[90] #customerexperience,#cx
[66] #custexp,#cx
[54] #cx,#customerexperience
[32] customer,service
[27] customer,experiences
[26] experience,management
[25] improve,customer
[23] #cx,#custexp
[22] ways,improve

Top Word Pairs in Tweet in G3:
[519] gt,gt
[100] mikequindazzi,gt
[75] now,complex
[74] complex,moves
[74] moves,quickly
[74] quickly,offer
[74] offer,value
[74] value,relevance
[74] relevance,first
[74] first,party

Top Word Pairs in Tweet in G4:
[27] #customerexperience,#cx
[26] airport's,baggage
[26] baggage,service
[26] service,5
[26] 5,stars
[26] stars,ty
[26] ty,gigadgets_
[26] gigadgets_,enricomolinari
[26] enricomolinari,#smartcities
[26] #smartcities,#innovation

Top Word Pairs in Tweet in G5:
[94] #ai,#analytics
[85] #analytics,#insurtech
[65] #insurtech,#insurance
[64] #insurance,#iot
[63] #iot,#digital
[62] #bigdata,#rpa
[61] #digital,#bigdata
[61] #rpa,#cx
[59] #cx,#dx
[56] #dx,#crm

Top Word Pairs in Tweet in G6:
[20] genesys,blog
[10] improve,#cx
[9] read,seven
[9] seven,opportunities
[9] opportunities,improve
[9] #cx,omnichannel
[9] omnichannel,genesys
[9] #cctr,#cx
[8] find,out
[8] ai,stats

Top Word Pairs in Tweet in G7:
[27] gt,gt
[21] gt,#cx
[17] #cx,#custserv
[15] customer,experience
[9] contact,center
[9] here,gt
[7] different,factors
[7] factors,#software
[7] #software,quality
[7] quality,#infosec

Top Word Pairs in Tweet in G8:
[9] #cx,#sales
[7] secret,#digitaltransformation
[7] #digitaltransformation,one
[7] one,chart
[7] chart,take
[7] take,added
[7] added,approaches
[7] approaches,methods
[6] improve,#cx
[6] lnfrance,constellationr

Top Word Pairs in Tweet in G9:
[18] forrester,#cx
[13] gt,gt
[11] find,out
[8] customer,experience
[7] #cx,undergo
[7] undergo,fundamental
[7] fundamental,shift
[7] shift,enabled
[7] enabled,new
[7] new,technologies

Top Word Pairs in Tweet in G10:
[13] #ai,#robotics
[13] conference,expo
[7] #robotics,#cx
[7] #cx,tech
[7] tech,conference
[6] #robotics,conference
[6] 31st,oct
[5] customer,experience
[5] #customerexperience,#cx
[5] another,brilliant

Top Replied-To
Top Replied-To in Entire Graph:
@centurylink
@vickiboaden
@avaya
@sap_cx
@lorikirklandum
@zkerravala
@david_kjohnson
@debbieszumylo
@adrianswinscoe
@davidgoldberg

Top Replied-To in G2:
@centurylink
@david_kjohnson
@zkerravala
@sap_cx
@lorikirklandum
@debbieszumylo
@adrianswinscoe
@chiprbell
@gartner
@sueduris

Top Replied-To in G4:
@jsgnow
@joannmoretti

Top Replied-To in G5:
@cnbc

Top Replied-To in G6:
@avaya
@micahsolomon
@genesys

Top Replied-To in G9:
@pwcdigital

Top Replied-To in G10:
@davidgoldberg
@gartner_inc

Top Mentioned
Top Mentioned in Entire Graph:
@mikequindazzi
@antgrasso
@nextgeninsure
@fisher85m
@kirkdborne
@forbes
@centurylink
@genesys
@forrester
@ronald_vanloon

Top Mentioned in G1:
@maxfrances1
@plumvoice
@intell_dialogue
@go_moxie
@adobepartner
@vaimoglobal
@systemware

Top Mentioned in G2:
@centurylink
@forbes
@hyken
@jeannebliss
@annettefranz
@cmswire
@stephaniethum
@softclouds
@jiyoob
@bethardcx

Top Mentioned in G3:
@mikequindazzi
@antgrasso
@fisher85m
@kirkdborne
@ipfconline1
@startgrowthhack
@ronald_vanloon
@jonathanaufray
@andi_staub
@andrewincontact

Top Mentioned in G4:
@enricomolinari
@julez_norton
@gigadgets_
@alvinfoo
@360insights
@kashthefuturist
@shadraza1
@diof
@jaybaer
@andi_staub

Top Mentioned in G5:
@nextgeninsure
@nicolas2pinto
@cognizant
@noikeanolife
@raconteur
@rhartcx
@mikec_nh
@officialmining
@isandlerpdx
@sagitondev

Top Mentioned in G6:
@genesys
@evankirstel
@nexmo
@vonage
@axonify
@retaildive
@uctodaynews
@smallbiztrends
@mmguta
@tbates71

Top Mentioned in G7:
@five9
@integraccs
@blairplez
@intelisyscorp
@niceltd
@fisher85m
@callcentrehelp
@converge_one
@fi
@neustar

Top Mentioned in G8:
@dhinchcliffe
@valaafshar
@rgareiss
@constellationr
@ringcentral
@lnfrance
@rwang0
@guy_marion
@brightbackio
@medinism

Top Mentioned in G9:
@forrester
@mikequindazzi
@forbes
@adweek
@lisalacy
@pimcore
@ajglawrie
@eynews
@temelkahyaoglu
@groupofanalysts

Top Mentioned in G10:
@sap
@sap_io
@qopius
@sap_cx
@info_mishipay
@gartner_inc
@blakemichellem
@sapfrance
@cxtechevent
@svenesser

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@amazonhelp
@movistararg
@americanair
@arkangelscrap
@ns_online
@jal_official_jp
@piyuanker12
@united
@nosqldigest

Top Tweeters in G1:
@cas_2050001283
@kobmaxqueen
@iam__network
@sitesirius
@analyticaglobal
@uscarsforsale
@thekaushalsoni
@ankitc265
@logz05
@derickson

Top Tweeters in G2:
@applesupport
@dancas2
@jbboats
@chidambara09
@lorimoreno
@sam___hurley
@jeffbullas
@london_lady
@nomoreslaves
@gezgintrk

Top Tweeters in G3:
@arkangelscrap
@gamergeeknews
@itknowingness
@machinelearnflx
@marshacollier
@akwyz
@nancyrubin
@gonzalobarria
@toyotaequipment
@meghanmbiro

Top Tweeters in G4:
@swissbusiness
@datachick
@gvalan
@kuriharan
@drferdowsi
@sleimanskaf
@leimer
@rtehrani
@topcybernews
@digitalogi

Top Tweeters in G5:
@nosqldigest
@kotaknaren
@fintechna
@askebay
@cnbc
@designthinkbot
@sajid_monsoori
@femtech_
@machine_ml
@manifattura40

Top Tweeters in G6:
@piyuanker12
@evankirstel
@richsimmondsza
@colorstreamedia
@padididit
@thehipposhoe
@yourwinner
@domingonarvaez1
@smallbiztrends
@wiomax_pa

Top Tweeters in G7:
@cybersec_feeds
@prnalert
@risto_matti
@ventanaresearch
@prnbiztech
@nojitter
@crn
@mcgeesmith
@nice_cx
@callcentericmi

Top Tweeters in G8:
@valaafshar
@rwang0
@holgermu
@arsalanakhan
@airport_fra
@gazzema
@constellationr
@alanlepo
@dhinchcliffe
@kidehen

Top Tweeters in G9:
@benedictevans
@ralexjimenez
@adweek
@mailchimp
@isabellajonescl
@softnet_search
@jeffkreisler
@freshbooks
@clark_robotics
@loseit

Top Tweeters in G10:
@jctoyzhut
@javierspanic
@bryankramer
@custexpworld
@jeffreyhayzlett
@wswmuc
@hemanthbasrur
@futurism
@rtouchpoints
@thegrok