The graph represents a network of 2,341 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 04 February 2019 at 20:44 UTC.
The requested start date was Sunday, 03 February 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 20-hour, 33-minute period from Wednesday, 23 January 2019 at 02:26 UTC to Saturday, 02 February 2019 at 23:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2341
Unique Edges : 3178
Edges With Duplicates : 4243
Total Edges : 7421
Number of Edge Types : 3
Tweet : 1450
Mentions : 4304
Replies to : 1667
Self-Loops : 1450
Reciprocated Vertex Pair Ratio : 0.153273347812597
Reciprocated Edge Ratio : 0.265805757331181
Connected Components : 319
Single-Vertex Connected Components : 187
Maximum Vertices in a Connected Component : 1104
Maximum Edges in a Connected Component : 5151
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 4.324275
Graph Density : 0.000678539743042093
Modularity : 0.406057
NodeXL Version : 1.0.1.408
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[388] customer,service [288] cx,custserv [221] custserv,cx [140] custserv,custexp [140] contact,center [131] follow,up [126] customerservice,custserv [117] h,m [117] cctr,custserv [110] customer,experience Top Word Pairs in Tweet in G1:
[117] h,m [60] sorry,hear [59] full,name [51] hm_custserv,hi [44] please,dm [43] email,address [42] dm,full [39] name,email [27] keep,eye [24] hm,hm_custserv Top Word Pairs in Tweet in G2:
[121] follow,up [118] customer,service [82] custserv,cx [62] customer,praise [55] cx,custserv [54] customerservice,custserv [52] custserv,chat [44] lt,gt [41] gt,lt [40] royatkinson,alhopper_ Top Word Pairs in Tweet in G3:
[84] customer,service [54] custserv,custexp [39] service,associate [34] link,bio [29] cx,custserv [24] fin,custserv [22] custserv,cx [20] gt,gt [20] custexp,cx [20] going,beyond Top Word Pairs in Tweet in G4:
[43] artificial,intelligence [36] revolutionizing,digitalmarketing [36] forbes,ai [35] intelligence,revolutionizing [35] digitalmarketing,forbes [35] ai,ux [33] cx,custserv [32] ipfconline1,artificial [26] improving,customer [24] andrewincontact,7 Top Word Pairs in Tweet in G5:
[43] custserv,custexp [31] customer,service [27] customer,care [26] s,next [26] next,customer [26] care,technology [25] cctr,custserv [23] technology,featuring [23] featuring,thoughts [23] thoughts,experts Top Word Pairs in Tweet in G6:
[5] presssec,realdonaldtrump [4] potus_custserv,realdonaldtrump [4] potus_custserv,presssec [3] national,security [3] 800,000 [3] lindseygrahamsc,realdonaldtrump [2] donald,trump [2] vladimir,putin [2] gop,presssec [2] democratic,party Top Word Pairs in Tweet in G7:
[17] thinkbigsundaywithmarsha,sucesstrain [17] sucesstrain,lutl [17] lutl,thextraordinarionly [11] stand,out [11] out,crowd [11] crowd,thinkbigsundaywithmarsha [11] thextraordinarionly,joytrain [11] joytrain,bethechange [10] hazloe3,stand [6] thextraordinarionly,bizcollab Top Word Pairs in Tweet in G8:
[28] cx,customersuccess [27] customersuccess,custserv [22] give,best [22] best,gift [22] gift,empower [22] empower,marketing [22] marketing,cx [22] custserv,talent [22] talent,cyber5 [20] cyber5,5 Top Word Pairs in Tweet in G9:
[12] frustrated,people [12] people,onholdwith [12] more,custserv [10] others,more [4] 2,others [3] 5,others [2] onholdwith,united [2] 7,others [2] tmobile,johnlegere Top Word Pairs in Tweet in G10:
[33] s,talk [33] talk,cctr [33] cctr,innovation [33] innovation,tampa [33] tampa,february [33] february,12 [33] 12,join [33] join,talkdesk [33] talkdesk,contact [33] contact,center Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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