custserv Twitter NodeXL SNA Map and Report for Saturday, 11 January 2014 at 19:59 UTC, 1/11/2014 9:52:51 PM, 14915


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custserv Twitter NodeXL SNA Map and Report for Saturday, 11 January 2014 at 19:59 UTC
custserv Twitter NodeXL SNA Map and Report for Saturday, 11 January 2014 at 19:59 UTC
From:
marc_smith
Uploaded on:
January 11, 2014
Description:
The graph represents a network of Twitter users whose tweets in the requested date range contained "custserv". The network was obtained from the NodeXL Graph Server on Saturday, 11 January 2014 at 19:59 UTC.

The requested date range was from Sunday, 05 January 2014 at 00:00 UTC through Saturday, 11 January 2014 at 23:59 UTC.

The tweets in the network were tweeted over the 2-day, 21-hour, 48-minute period from Wednesday, 08 January 2014 at 02:53 UTC to Saturday, 11 January 2014 at 00:42 UTC.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.

The edge colors are based on edge weight values. The edge widths are based on edge weight values. The edge opacities are based on edge weight values. The vertex sizes are based on followers values. The vertex opacities are based on followers values.

Overall Graph Metrics:
Vertices: 1699
Unique Edges: 2362
Edges With Duplicates: 1461
Total Edges: 3823
Self-Loops: 936
Reciprocated Vertex Pair Ratio: 0.100909090909091
Reciprocated Edge Ratio: 0.183319570602808
Connected Components: 322
Single-Vertex Connected Components: 162
Maximum Vertices in a Connected Component: 992
Maximum Edges in a Connected Component: 2861
Maximum Geodesic Distance (Diameter): 13
Average Geodesic Distance: 4.785619
Graph Density: 0.000839543249649381
Modularity: 0.527303
NodeXL Version: 1.0.1.250

Top 10 Vertices, Ranked by Betweenness Centrality:
flavmartins
gregsherry
hyken
billquiseng
zendesk
marshacollier
helpscout
adamtoporek
cxalert
virtualhold

Top URLs in Tweet in Entire Graph:
http://www.mycustomer.com/feature/experience/customer-service-challenges-and-opportunities-2014-leadership-perspective/166232
https://www.helpscout.net/blog/remote-teams/
http://www.inc.com/disneyinstitute/afshar/what-is-customer-experience.html
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/
http://www.cmo.com/content/cmo-com/home/articles/2014/1/2/marketers_should_mak.html
http://paper.li/Michael_Lytle/1336013027
http://blogs.sap.com/innovation/innovation/top-60-customer-experience-influencers-01241899
http://www.forbes.com/sites/micahsolomon/2014/01/09/the-customer/
http://ow.ly/sqhAW
http://www.intelligentutility.com/article/14/01/becoming-beacon-customer-service

Top URLs in Tweet in G1:
http://blog.freshdesk.com/the-art-of-creating-the-perfect-knowledge-base-part-one/
https://qender.com/blog/serve-to-learn
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/
http://conversation.alcatel-lucent.com/LP=1345?elqCampaignId=1209
http://rockstarradionetwork.com/podcasts/offtherecord/OffTheRecordLIVE_2013-01-29.mp3?type=podpage
http://ow.ly/sqhAW
http://www.mycustomer.com/feature/experience/customer-service-challenges-and-opportunities-2014-leadership-perspective/166232
https://qender.com/blog/coffee-buzz
http://www.forbes.com/sites/micahsolomon/2014/01/09/the-customer/
http://blog.synthetix.com/archives/1379

Top URLs in Tweet in G2:
http://www.intelligentutility.com/article/14/01/becoming-beacon-customer-service
http://blogs.sap.com/innovation/innovation/top-60-customer-experience-influencers-01241899
https://www.linkedin.com/groups/CustServ-Exchange-3172757?trk=my_groups-b-grp-v
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/
http://mcollier.blogspot.com/2013/12/why-bother-about-social-media-policy.html
https://www.openforum.com/articles/3-customer-service-lessons-from-the-food-industry/?extlink=of-syndication-sb-p&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer&utm_content=buffercc2fa
http://paper.li/skip7547/custserv-custsupport
http://serviceadvice.cssamerica.com/2014/01/09/10-key-customer-retention-evaluation-questions/?utm_content=buffer0d1b0&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
http://speaking.com/top5/#sales
http://ezinearticles.com/?Giving-Back-Creates-Customer-Connections&id=8213114

Top URLs in Tweet in G3:
http://shar.es/9kzHj
https://www.constellationr.com/content/news-analysis-microsoft-dynamics-crm-acquires-parature-customer-service-capabilities
http://jragsdale.wordpress.com/
http://ow.ly/smUFn
http://feeds.feedburner.com/~r/NextLevelPerformance/~3/Z4Z2L8wspNA/7-ways-to-provide-more-responsive-customer-service?utm_source=feedburner&utm_medium=twitter&utm_campaign=toister
http://shar.es/9OfG7
http://www.phone.com/blog/general/2014/01/10/sometimes-customers-say-better-ever/
https://www.constellationr.com/research/improve-business-results-customer-feedback
http://fonolo.com/blog/2014/01/the-top-3-contact-center-infographics-of-2013/?ls=web_twitter
http://mobile.cio.co.uk/insight/strategy/what-cios-said-in-2013-about-digital-customer-experience/

Top URLs in Tweet in G4:
http://paper.li/BradBennett/1326746226
http://www.icmi.com/Resources/Customer-Experience/2014/01/Bringing-it-Back-Together-in-2014
http://www.icmi.com/Resources/Customer-Experience/2014/01/The-New-Era-of-Customer-Relationships
http://www.virtualhold.com/blog/why-the-contact-us-page-is-a-thing-of-the-past/
http://outsourcemagazine.co.uk/struggling-to-get-through/
http://www.virtualhold.com/blog/trending-on-twitter-4500-daily-tweets-on-hold/
http://www.forbes.com/sites/knowledgewharton/2014/01/09/the-ignored-side-of-social-media-customer-service/
http://blogs.computerworld.com/it-leadership/23349/focus-delivering-awesome-customer-service-or-else
http://www.technology-in-business.net/25-skills-necessary-for-excellent-customer-service-in-your-business-infographic/
http://feedproxy.google.com/~r/customerthink/~3/k0hQ1nSP2pQ/shopping-experience-new-normal-is-mobile-omni-channel-and-mostly-low-prices

Top URLs in Tweet in G5:
https://www.helpscout.net/blog/remote-teams/
http://ruanofaxas.wordpress.com/2012/03/10/paulina-rendon-aguilar-httpwww-linkedin-compubpaulina-rendon-aguilar3498b12-paulinarendona-2012-kennametal-global-marketing-summit-managers-effectiveness-award-kgms-kennametal/
https://www.helpscout.net/resources/75-customer-service-facts-quotes-statistics/
http://feedproxy.google.com/~r/customerthink/~3/cB1aBRjH1Gc/sales-call-centres-need-a-shop-window-on-the-cusp-of-a-new-digital-dawn?utm_source=twitterfeed&utm_medium=twitter
https://www.helpscout.net/blog/psychology-of-color/
https://www.helpscout.net/blog/brand-strategy/
http://www.customerthink.com/next-up-2014-customer-experience-buyback
http://customerservicezone.com/db/Communication/?utm_source=dlvr.it&utm_medium=twitter
https://twitter.com/search?q=%23CS%20paulinarendona&src=typd&f=realtime
http://blog.bufferapp.com/customer-service-happy-customers-good-business?sf21428918=1

Top URLs in Tweet in G6:
http://www.hm.com/contact
https://www.hm.com/gb/contact
http://www.hm.com
https://www.hm.com/gb/customer-service/returns
https://www.hm.com/gb/customer-service/shipping-and-delivery
http://hm.com/contact
https://www.hm.com/gb/customer-service/payments

Top URLs in Tweet in G7:
http://winthecustomer.com/customer-service-storytelling/
http://winthecustomer.com/employee-care-is-customer-care/
http://socialmediatoday.com/2034816/7-social-media-challenges-contact-centers?utm_source=hootsuite&utm_medium=twitter&utm_campaign
value=hootsuite_tweets
http://winthecustomer.com/4-keys-customer-service-knowledge-base/
http://winthecustomer.com/5-killer-strategies-boost-customer-conversion-rate-online/
http://www.fieldtechnologiesonline.com/doc/things-consider-evaluating-field-service-management-cloud-0001?immediate=true&sectionCode=Articles&templateCode=Single&user=20&source=nl:39097#sthash.QRTySBTO.uxfs
http://winthecustomer.com/really-creates-customer-loyalty-infographic/
http://winthecustomer.com/customer-service-golden-question/
http://libris-komunikacije.hr/en/news/workshop-customer-focus-training-how-deal-irate-customers-217/

Top URLs in Tweet in G8:
http://www.inc.com/disneyinstitute/afshar/what-is-customer-experience.html
http://www.cmo.com/content/cmo-com/home/articles/2014/1/2/marketers_should_mak.html
http://communitymanagerappreciationday.com/cmad-2014-community-manager-awards/
http://www.custommade.com/careers/
http://www.inc.com/abigail-tracy/the-greatest-and-most-ignored-opportunity-social-media-has-to-offer.html?cid=sf01001
http://winthecustomer.com/customer-service-language/
http://www.adrianswinscoe.com/blog/a-story-of-poor-customer-service-and-how-to-fix-it/
http://pulse.me/s/KgHh0
http://www.evertrue.com/careers/
http://feedproxy.google.com/~r/customerthink/~3/U9_2hc18IQE/the-language-of-customer-service

Top URLs in Tweet in G9:
http://thesmartvan.com/blog/2014/01/07/25682/shep-hyken-7-customer-service-questions-ask-now/
http://knowledge.wharton.upenn.edu/article/ignored-side-social-media-customer-service/
http://www.hyken.com/customer-service-3/must-answers-two-customer-service-questions/?utm_content=buffer07d47&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
http://www.theupsell.com/2014/01/09/applebees-hires-robot-waiters/
http://www.business2community.com/customer-experience/five-key-questions-ask-achieve-customer-centric-culture-0725405#!rqDHd
http://blogs.salesforce.com/company/2013/08/customer-service-smb.html
http://www.customerthink.com/14-customer-service-quotes-to-inspire-you-in-2014
http://www.impactlearning.com/the-role-of-first-call-resolution-in-customer-satisfaction/
http://ow.ly/rCUN0
http://www.forbes.com/sites/micahsolomon/2014/01/09/the-customer/?utm_content=buffer56e45&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top URLs in Tweet in G10:
http://www.zendesk.com/resources/10-interview-questions-for-hiring-great-customer-service-reps?utm_source=twitter&utm_medium=organic%2Bsocial&utm_campaign=1.10INT
http://www.zendesk.com/blog/dont-underestimate-power-clean-data?utm_source=twitter&utm_medium=organic%2Bsocial&utm_campaign=1.8BLOG
http://www.zendesk.com/blog/14-customer-service-resolutions-for-2014
http://ritzcarltonleadershipcenter.com/how-to-expand-your-customer-service-department/?utm_content=buffer5a71b&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
http://www.automatedtrader.net/blogs/oracle/147783/8-predictions-for-customer-service-in-2014-by-david-vap?utm_medium=social&utm_source=twitter.com&utm_campaign=buffer&utm_content=buffer69f96
http://cloudplatforms.cbronline.com/news/dell-boomi-unveils-atomsphere-summer-12-060612
http://pivotpointsolutions.net/2014/01/06/customer-relationship-problems-telltale-signs/
http://ritzcarltonleadershipcenter.com/how-to-expand-your-customer-service-department/
http://www.business2community.com/customer-experience/lose-customer-service-focus-0730725
http://pivotpointsolutions.net/2014/01/06/customer-relationship-problems-telltale-signs/?utm_content=buffer1b0bb&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top Domains in Tweet in Entire Graph:
google.com
winthecustomer.com
forbes.com
mycustomer.com
impactlearning.com
business2community.com
ow.ly
linkedin.com
j.mp
co.uk

Top Domains in Tweet in G1:
j.mp
facebook.com
qender.com
mycustomer.com
dlvr.it
co.uk
forbes.com
linkedin.com
ow.ly
freshdesk.com

Top Domains in Tweet in G2:
bartdecraene.net
impactlearning.com
j.mp
intelligentutility.com
linkedin.com
paper.li
winthecustomer.com
wordpress.com
twitter.com
sap.com

Top Domains in Tweet in G3:
shar.es
ow.ly
constellationr.com
verint.com
wordpress.com
phone.com
forrester.com
kana.com
fonolo.com
feedburner.com

Top Domains in Tweet in G4:
icmi.com
google.com
virtualhold.com
forbes.com
socialmediatoday.com
paper.li
stellaservice.com
co.uk
freshdesk.com
salesbenchmarkindex.com

Top Domains in Tweet in G5:
google.com
helpscout.net
contactcenterworld.com
business2community.com
wordpress.com
bufferapp.com
customerthink.com
customerservicezone.com
twitter.com
contagious.com

Top Domains in Tweet in G6:
hm.com

Top Domains in Tweet in G7:
winthecustomer.com
impactlearning.com
socialmediatoday.com
t.co
okt.to
franksonnenbergonline.com
fieldtechnologiesonline.com
google.com
customerthink.com
libris-komunikacije.hr

Top Domains in Tweet in G8:
inc.com
cmo.com
communitymanagerappreciationday.com
adrianswinscoe.com
custommade.com
huffingtonpost.com
winthecustomer.com
google.com
business2community.com
pulse.me

Top Domains in Tweet in G9:
customerthink.com
thesmartvan.com
ow.ly
business2community.com
upenn.edu
hyken.com
po.st
theupsell.com
livelook.com
hbr.org

Top Domains in Tweet in G10:
zendesk.com
pivotpointsolutions.net
ritzcarltonleadershipcenter.com
business2community.com
helpscout.net
onholdwith.com
automatedtrader.net
cbronline.com
inc.com
fonolo.com

Top Hashtags in Tweet in Entire Graph:
custserv
CustServ
custexp
cctr
cx
cem
CustExp
cxo
customerservice
CX

Top Hashtags in Tweet in G1:
custserv
CustServ
custexp
CX
cx
business
cctr
Custserv
CRM
barbershop

Top Hashtags in Tweet in G2:
custserv
CustServ
custexp
Custserv
FF
firsttime
PSA
twitter
cx
CX

Top Hashtags in Tweet in G3:
custserv
cx
cctr
CustServ
custexp
cem
Verint
KANASoftware
CRM
cmo

Top Hashtags in Tweet in G4:
custserv
CustServ
cctr
custexp
CustExp
marketing
crsummit
callcenter
social
CEM

Top Hashtags in Tweet in G5:
custserv
CustServ
cxo
cem
CS
CX
UX
cctr
CustExp
custexp

Top Hashtags in Tweet in G6:
dataprotection
hm
lookingforaneditor

Top Hashtags in Tweet in G7:
custserv
custexp
CustServ
cctr
cx
training
CX
CEM
CustExp
sales

Top Hashtags in Tweet in G8:
custserv
Cmgr
cx
CMAD
cxp
cmgr
custexp
CustServ
socialmedia
UX

Top Hashtags in Tweet in G9:
custserv
CustServ
cctr
cx
CustomerService
custexp
SME
socialmedia
cxp
SocialMedia

Top Hashtags in Tweet in G10:
custserv
CustServ
cctr
custexp
FAIL
CustExp
resolve2solve
onholdwith
Integration
cem

Top Words in Tweet in Entire Graph:
custserv
rt
customer
service
via
custexp
customers
2014
experience
cx

Top Words in Tweet in G1:
custserv
customer
service
experience
social
customers
cx
custexp
2014
center

Top Words in Tweet in G2:
custserv
rt
customer
service
thanks
custservgreeter
gregortbach
via
marshacollier
alhopper_

Top Words in Tweet in G3:
custserv
rt
customer
cx
verint
service
cctr
kanasoftware
via
commbetterblog

Top Words in Tweet in G4:
custserv
rt
customer
service
via
cctr
custexp
2014
callcentericmi
experience

Top Words in Tweet in G5:
custserv
via
cxo
cem
helpscout
customer
ways
teams
six
remote

Top Words in Tweet in G6:
hm_custserv
pls
order
dm
sorry
amp
hi
look
help
delivery

Top Words in Tweet in G7:
custserv
customer
custexp
rt
service
flavmartins
customers
via
care
training

Top Words in Tweet in G8:
custserv
rt
customer
gt
inc
via
community
valaafshar
cmgr
experience

Top Words in Tweet in G9:
custserv
customer
service
rt
via
2014
social
questions
cctr
cx

Top Words in Tweet in G10:
custserv
rt
customer
zendesk
via
service
customers
rep
great
cctr

Top Word Pairs in Tweet in Entire Graph:
customer,service
custserv,custexp
customer,experience
custserv,cx
custserv,cem
social,media
service,custserv
cctr,custserv
custexp,custserv
great,custserv

Top Word Pairs in Tweet in G1:
customer,service
custserv,cx
social,custserv
call,center
quality,customer
social,media
service,custserv
customer,experience
let's,custserv
custserv,trending

Top Word Pairs in Tweet in G2:
customer,service
rt,gregortbach
rt,custservgreeter
rt,1680pat
gregortbach,alhopper_
customer,experience
marshacollier,gregortbach
custserv,chat
great,custserv
rt,billquiseng

Top Word Pairs in Tweet in G3:
customer,service
custserv,cx
custserv,cctr
rt,commbetterblog
jtwatkin,custserv
verint,kanasoftware
rt,jlnorwood
5,characteristics
characteristics,caring
caring,customer

Top Word Pairs in Tweet in G4:
customer,service
custserv,custexp
rt,virtualhold
rt,bradbennett
forbes,custserv
service,via
service,custserv
rt,callcentericmi
custserv,cctr
social,media

Top Word Pairs in Tweet in G5:
cxo,custserv
custserv,cem
via,helpscout
custserv,via
six,ways
ways,remote
remote,teams
teams,crush
crush,lists
lists,custserv

Top Word Pairs in Tweet in G6:
full,name
pls,dm
dm,ur
ur,acct
h,amp
amp,m
name,cust
email,address
sorry,hear
4,6

Top Word Pairs in Tweet in G7:
custserv,custexp
customer,service
rt,flavmartins
take,care
service,training
little,things
customer,experience
care,employees
care,customers
training,custserv

Top Word Pairs in Tweet in G8:
rt,valaafshar
customer,experience
gt,gt
inc,blog
experience,cx
cx,custserv
fave,cmgr
cmgr,nominate
nominate,now
now,gt

Top Word Pairs in Tweet in G9:
customer,service
social,media
service,questions
rt,casengo
contact,center
cctr,custserv
customerservice,custserv
rt,annettefranz
questions,ask
cx,custserv

Top Word Pairs in Tweet in G10:
custserv,rep
rt,zendesk
customer,service
great,custserv
here,10
10,qs
qs,fill
fill,those
those,awkward
awkward,pauses

Top Replied-To in Entire Graph:
hm_custserv
disneyinstitute
alhopper_
custservgreeter
aaaaaaaaadrian
mnathanson
musadiqurrahman
marshacollier
gregortbach
royatkinson

Top Replied-To in G1:
shephyken

Top Replied-To in G2:
alhopper_
custservgreeter
mnathanson
marshacollier
gregortbach
ebuttscpa
billquiseng
elizabethtraub
immarkbernhardt
royatkinson

Top Replied-To in G3:
microsoft
ibm
ericlituchy
callcntrweekly
salesforce
verint
ndkatie

Top Replied-To in G4:
berkson0
seanbhawkins
sarahleeyoga
bradbennett
newvoicemedia
gregsherry
stealeyreed

Top Replied-To in G5:
virtualhold

Top Replied-To in G6:
hm_custserv
aaaaaaaaadrian
musadiqurrahman
robinficklin
danielwelch1995
yelyah_k
bittertwitch
sharifaferguson
bebecheekles
sarahkwongers

Top Replied-To in G7:
flavmartins
mbti_estj

Top Replied-To in G8:
lttlewys
warbyparker

Top Replied-To in G9:
ryanair
billquiseng

Top Replied-To in G10:
zendesk
allenmireles
nikkiferoni

Top Mentioned in Entire Graph:
flavmartins
marshacollier
hyken
custservgreeter
gregortbach
helpscout
alhopper_
zendesk
royatkinson
disneyinstitute

Top Mentioned in G1:
ingocares
askrbys
shephyken
coveo

Top Mentioned in G2:
custservgreeter
gregortbach
marshacollier
alhopper_
royatkinson
hyken
1680pat
knowledgebishop
billquiseng
teresaallen

Top Mentioned in G3:
commbetterblog
verint
jtwatkin
kanasoftware
jlnorwood
gregsherry
constellationrg
parature
rwang0
hyken

Top Mentioned in G4:
callcentericmi
bradbennett
virtualhold
berkson0
forbes
freshdesk
stealeyreed
weshayden
zmessler
cquenx

Top Mentioned in G5:
helpscout
paulinarendona
b2community
buffer
stuartclarke68
ruanofaxas
rbacal
marcioontw
joshlevitt
piplzchoice

Top Mentioned in G6:
hm_custserv
monstermunchpls
asos_heretohelp
hm
hmusa

Top Mentioned in G7:
flavmartins
fsonnenberg
hoovers
onioninsights
jeztayloruk
coresuite
belindasummers
sharethis
impactlearning
armyciog6

Top Mentioned in G8:
inc
valaafshar
mycmgr
nimble
shessosocial
trishofthetrade
custommade
flavmartins
rachelloumiller
enterasys

Top Mentioned in G9:
hyken
customerthink
annettefranz
casengo
russlol
b2community
thesmartvan
harvardbiz
dessertcontent
micahsolomon

Top Mentioned in G10:
zendesk
sweetjack
dianaoreck
cxjourney
melissaonline
andy_mcf
b2community
helpscout
boomi
flavmartins

Top Tweeters in Entire Graph:
xboxsupport
vzwsupport
americanair
tesco
huffingtonpost
kzarr
skyhelpteam
klm
deltaassist
twc_help

Top Tweeters in G1:
allnewlive
jbkavungal
offrecordmp3
offrecordradio
kerijaehnig
bethmcshane
donpower
cvs_congo
mrlosik
supermom2020

Top Tweeters in G2:
marshacollier
strongloveblog1
lovelylu
roverradar
zacharyjeans
tedcoine
skip7547
imacsweb
elizabethtraub
redpressures

Top Tweeters in G3:
kana
zappos_service
rwang0
softwarecoupon
marketngtidbits
cherylcswanson
salesforce
ekolsky
pharmaphorum
sproutsocial

Top Tweeters in G4:
huffingtonpost
bradbennett
xvillalba1
techinbusiness
samehfayed
socialmedia2day
forbes
berkson0
computerworld
myragolden

Top Tweeters in G5:
callcenterdr
b2community
buffer
nq78
ali4coach
adiprawiraa
ruanofaxas
jrdorkin
haleycertified
heartatwork

Top Tweeters in G6:
asos_heretohelp
artytypes
themonthofmaye
julesj85
_natalielouisex
anthonyyburke
emmarebeccaa
sunilxvii
lpseries
daisyhampshire

Top Tweeters in G7:
ridzuanam
talentculture
roadsidekillers
bigpupazzoverde
manamica
fsonnenberg
donadam
flavmartins
hoovers
impactlearning

Top Tweeters in G8:
klm
valaafshar
lttlewys
tamcdonald
nodesystems
missversatile
trishofthetrade
mr_mcfly
jobsworth
inc

Top Tweeters in G9:
applebees
mediapost
qctimes
nzherald
huffposttravel
cmo_com
customerthink
ninemsn
annettefranz
harvardbiz

Top Tweeters in G10:
melissaonline
attcustomercare
rogershelps
brucevh
comcastcares
thindifference
allenmireles
chainywaaalll
hitzeman5
softwarehollis