The graph represents a network of 2,530 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 May 2020 at 04:37 UTC.
The requested start date was Sunday, 24 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 7-hour, 17-minute period from Wednesday, 13 May 2020 at 00:04 UTC to Saturday, 23 May 2020 at 07:22 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2530
Unique Edges : 2980
Edges With Duplicates : 6414
Total Edges : 9394
Number of Edge Types : 5
Mentions : 2532
Replies to : 2687
Retweet : 917
MentionsInRetweet : 2344
Tweet : 914
Self-Loops : 1002
Reciprocated Vertex Pair Ratio : 0.185877756070332
Reciprocated Edge Ratio : 0.313485526006119
Connected Components : 161
Single-Vertex Connected Components : 77
Maximum Vertices in a Connected Component : 2122
Maximum Edges in a Connected Component : 8584
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 3.580744
Graph Density : 0.000664075381698776
Modularity : 0.342041
NodeXL Version : 1.0.1.433
Data Import : The graph represents a network of 2,530 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 May 2020 at 04:37 UTC.
The requested start date was Sunday, 24 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 7-hour, 17-minute period from Wednesday, 13 May 2020 at 00:04 UTC to Saturday, 23 May 2020 at 07:22 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in G2:
[373] #custserv,#cx [299] #contactcenter,#customerexperience [205] #cx,#cctr [198] #callcenter,#contactcenter [164] #cctr,#callcenter [124] #customerexperience,#customerservice [122] #customerservice,#custexp [117] customer,service [106] #custserv,chat [93] customer,experience Top Word Pairs in Tweet in G3:
[264] cybersecurity,#promoedutech [231] #influencerpromotion,#topcasestudy [227] #promoedutech,#yourmustread [225] #yourmustread,#influencerpromotion [221] serve,humanity [218] humanity,cybersecurity [217] grazytgrazynatt,influencerprom1 [164] #promoedutech,#influencerpromotion [84] #topcasestudy,#yourmustread [57] invest,innovations Top Word Pairs in Tweet in G4:
[110] customer,service [76] bob,evans [73] evans,restaurants [73] host,cashier [72] #smb,#saas [72] apply,today [66] #cx,#custserv [44] gt,gt [44] #custserv,#cx [42] contact,center Top Word Pairs in Tweet in G5:
[37] #custserv,#customerservice [28] #crm,#cctr [28] #cctr,#contactcenter [26] #contactcenter,#custserv [26] #custserv,#custexp [18] #custexp,#cx [17] customer,service [16] #cx,#customerexperience [16] #cx,#custserv [14] genesys,#custserv Top Word Pairs in Tweet in G6:
[22] hm_custserv,annabelamiga [21] stringfellowh19,hm_custserv [18] conny_asf,hm_custserv [17] annabelamiga,hm_custserv [13] naudiz3,conny_asf [12] annabelamiga,weil [10] ralf39761499,hm_custserv [6] lisa_marychen,hm_custserv [6] _stanmilles_,conny_asf [6] rma26731071,hm_custserv Top Word Pairs in Tweet in G7:
[40] advice,101 [14] 101,note [8] #marketing,#custserv [6] #custserv,#kingservinyoubetter [5] customer,service [3] e_marlvin,advice [3] #custserv,#branding [3] #kingservinyoubetter,entrepreneur [3] tales,brandectomy [2] brandectomy,note Top Word Pairs in Tweet in G8:
[13] frustrated,people [13] people,#onholdwith [8] others,more [8] more,#custserv [8] 13,others [7] 11,others [6] #onholdwith,deltaassist Top Word Pairs in Tweet in G9:
[14] gt,gt [14] #cx,#custserv [14] #custserv,#cx [14] gt,#customerservice [2] #custserv,#businessleadership [2] #customerservice,#custserv [2] #customerservice,#cx [] use,tactics [] tactics,customers [] customers,sure Top Word Pairs in Tweet in G10:
[22] fusebill,#custserv [9] #custserv,#churn [8] avoiding,10 [6] 10,invoicing [6] invoicing,faux [5] faux,help [5] help,business [4] business,maintain [4] maintain,strong [4] strong,customer Top Replied-To in Entire Graph:
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Top Replied-To in G5:
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Top Mentioned in Entire Graph:
Top Mentioned in G1:
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Top Mentioned in G6:
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Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
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Top Tweeters in G10: