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custserv_2019-11-26_15-35-02.xlsx (experimental version)
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From:
NodeXLExcelAutomator
Uploaded on:
November 27, 2019
Description:
Description
The graph represents a network of 2,452 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 26 November 2019 at 23:35 UTC.

The requested start date was Monday, 25 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 11-day, 22-hour, 8-minute period from Wednesday, 13 November 2019 at 02:52 UTC to Monday, 25 November 2019 at 01:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 2452
Unique Edges : 3743
Edges With Duplicates : 7538
Total Edges : 11281
Number of Edge Types : 3
Mentions : 8444
Tweet : 1309
Replies to : 1528
Self-Loops : 1309
Reciprocated Vertex Pair Ratio : 0.109815807880625
Reciprocated Edge Ratio : 0.197899159663866
Connected Components : 271
Single-Vertex Connected Components : 168
Maximum Vertices in a Connected Component : 1920
Maximum Edges in a Connected Component : 10158
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.257713
Graph Density : 0.000792032815450364
Modularity : 0.345035
NodeXL Version : 1.0.1.421
Data Import : The graph represents a network of 2,452 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 26 November 2019 at 23:35 UTC.

The requested start date was Monday, 25 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 11-day, 22-hour, 8-minute period from Wednesday, 13 November 2019 at 02:52 UTC to Monday, 25 November 2019 at 01:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[138] -
[91] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[34] https://www.paycompliment.com/
[34] blog
[34] 2019
[34] external
[32] November
[27] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-support
[27] the
[24] https://ca.linkedin.com/in/nickkossovan

Top URLs in Tweet in G1:
[91] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[9] https://www2.hm.com/es_mx/customer-service/newsletter.html
[6] http://bit.ly/2t18SJl
[5] https://twitter.com/messages/compose?recipient_id=808737074
[5] https://www2.hm.com/en_gb/customer-service/returns.html
[4] https://www2.hm.com/es_mx/customer-service/contacto.html
[4] http://www2.hm.com/tr_tr/customer-service/contact.html
[3] http://www.hm.com/
[3] https://bit.ly/2QLReYC
[2] https://www2.hm.com/es_mx/customer-service.html

Top URLs in Tweet in G2:
[4] https://twitter.com/grazytgrazynatt
[3] https://twitter.com/jemconsulting1
[3] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-support
[2] https://www.forbes.com/sites/rogerdooley/2019/11/11/customer-experience-ask-the-right-questions/#710e5abb707b
[2] https://twitter.com/GregOrtbach/status/1196983480288206848
[2] https://twitter.com/ideakid88/status/1196984512900718592
[2] https://www.import.io/post/improving-customer-loyalty-and-retention-with-machine-learning/
[2] https://uxdesign.cc/the-ultimate-guide-to-chatbot-personality-b9665ab5e99d
[2] https://builtin.com/artificial-intelligence/ai-in-banking
[1] https://twitter.com/BeUnlimited_Pro/status/1194441421358391296

Top URLs in Tweet in G3:
[19] https://cx-journey.com/2019/11/customer-service-happens-when-the-experience-breaks-down.html
[15] http://customerservicedaily.com
[9] https://www.mycustomer.com/customer-experience/loyalty/net-promoter-score-should-staff-bonuses-be-tied-to-nps?platform=hootsuite
[9] https://www.mycustomer.com/customer-experience/voice-of-the-customer/seven-proven-ways-to-improve-nps?platform=hootsuite
[8] https://www.mycustomer.com/service/contact-centres/firms-fear-service-staff-lack-skills-to-support-customers-of-tomorrow?platform=hootsuite
[8] https://www.mycustomer.com/customer-experience/voice-of-the-customer/what-are-the-main-objections-to-nps-and-are-they?platform=hootsuite
[8] https://www.mycustomer.com/content/what-data-is-required-to-create-a-customer-journey-map?platform=hootsuite
[7] https://cmo.adobe.com/articles/2019/11/4-ways-to-build-a-better-loyalty-program.html#gs.gjpnt9
[6] https://www.mycustomer.com/customer-experience/engagement/cx-leader-of-the-year-2019-winner-sandra-de-zoysa-dialog-axiata?platform=hootsuite
[5] https://www.mycustomer.com/customer-experience/engagement/why-personalised-timely-customer-experiences-are-leaving-consumers?platform=hootsuite

Top URLs in Tweet in G4:
[24] https://ca.linkedin.com/in/nickkossovan
[6] https://twinybots.ch/
[5] http://cssamerica.com/home/
[4] https://www.entrepreneur.com/article/321775
[3] https://www.chatbot.com/?a=assYjpXmg&utm_source=PP&utm_medium=short_link
[3] https://info.microsoft.com/ww-landing-enrich-client-relationships-at-scale-with-intelligent-sales-advisor-whitepaper.html?lcid=en-us
[3] http://doug-sandler-3bnl.squarespace.com/news/2014/12/29/9-actions-to-go-beyond-customer-expectations
[3] https://www.gartner.com/smarterwithgartner/master-the-first-100-days-as-a-customer-service-leader/?source=BLD-200123&utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-SWG
[3] https://jpad1920.gopages.co/coaching
[2] http://doug-sandler-3bnl.squarespace.com/news/2015/2/3/when-big-business-fails-the-little-guy

Top URLs in Tweet in G5:
[6] https://go.forrester.com/blogs/use-rpa-to-make-customer-service-agents-more-effective/
[6] https://www.serenova.com/press/serenova-acquires-workforce-management-technology-from-loxysoft/?CLS=MKTG_Social_Media&utm_source=twitter&utm_medium=social-organic&utm_campaign=2019-Q4&utm_content=wfm-acq&utm_term=pr
[5] https://customers.microsoft.com/en-us/story/764776-directly-professional-services-m12
[4] https://www.gartner.com/smarterwithgartner/highlights-from-gartner-hype-cycle-for-customer-service-and-support-technologies-2019/?utm_medium=social&utm_source=twitter&utm_campaign=SM_GB_YOY_GTR_SOC_SF1_SM-SWG&utm_content=&sf221589594=1
[4] http://www.smartcustomerservice.com/Articles/News-Briefs/Helpshift-Integrates-with-Amazon-Connect-135382.aspx#.XdbASHNuksg.twitter
[4] https://www.serenova.com/blog/why-serenovas-acquisition-of-proscheduler-is-important-to-me-and-our-industry/?CLS=MKTG_Social_Media&utm_source=twitter&utm_medium=social-organic&utm_campaign=2019-Q4&utm_content=wfm-acq&utm_term=blog
[2] https://www.gartner.com/smarterwithgartner/master-the-first-100-days-as-a-customer-service-leader/?utm_medium=social&utm_source=twitter&utm_campaign=SM_GB_YOY_GTR_SOC_SF1_SM-SWG&utm_content=&sf224000753=1
[2] https://www.mycustomer.com/community/blogs/serenova/meeting-customers-ever-growing-expectations
[2] https://hyken.com/amazing-business-radio-show/amazing-business-radio-antony-brydon/
[2] http://www.smartcustomerservice.com/Columns/Vendor-Views/Why-We-Need-AI-in-the-World-of-Telephony-135310.aspx

Top URLs in Tweet in G6:
[21] https://www.datasciencecentral.com/profiles/blogs/top-8-data-science-use-cases-in-support
[17] https://builtin.com/artificial-intelligence/ai-in-banking
[16] https://www.datasciencecentral.com/profiles/blogs/the-future-of-chatbots
[8] https://www.import.io/post/improving-customer-loyalty-and-retention-with-machine-learning/
[6] https://www.viralnation.com/blog/video-content-marketing-guide-how-to-implement-your-strategy/
[5] https://thefinancialbrand.com/76040/retail-banks-relevant-artificial-intelligence-millennials/
[4] http://b2c.news/EUQkwy
[2] https://engage.bah.com/Article/Redirect/5c639a3e-54ac-46b1-a98c-6f7597c603fe?uc=30185&g=b6d2c9ea-7afe-4852-bc40-7e399d6d3435&f=67236
[2] https://www.pega.com/insights/resources/brands-think-they-deliver-great-service-many-customers-disagree
[2] https://twinybots.ch/

Top URLs in Tweet in G7:
[10] http://digital-leadership-associates.passle.net/post/102fu0o/a-successful-customer-experience-strategy-means-keeping-it-consistent
[8] http://digital-leadership-associates.passle.net/post/102fssb/building-digital-ready-culture-in-traditional-organizations
[8] https://www.youtube.com/watch?v=jqt3PAmgxbI&feature=youtu.be

[4] http://digital-leadership-associates.passle.net/post/102ez71/why-your-company-needs-to-own-its-customer-experience-from-start-to-finish
[3] https://www.kustomer.com/infographics/retail-customer-service-expectations/?utm_source=twitter&utm_medium=social&utm_campaign=solutions-retail
[3] https://www.kustomer.com/case-study/nuts-dot-com/?utm_source=twitter&utm_medium=social&utm_campaign=case-study-nuts
[3] http://ochen.com/8-faqs-about-artificial-intelligence-and-customer-service?utm_source=twitter&utm_content=AIcustserv
[2] http://digital-leadership-associates.passle.net/post/102ez0f/even-for-b2b-companies-customer-experience-is-the-new-brand
[2] https://www.kustomer.com/webinars/consumers-expect-from-retail-brands/?utm_source=twitter&utm_medium=social&utm_campaign=solutions-retail
[2] https://www.taskus.com/blog/customer-personalization-arka/

Top URLs in Tweet in G9:
[6] https://www.datasciencecentral.com/profiles/blogs/the-future-of-chatbots
[5] https://expiviausa.com/call-center-geek-podcast/
[5] https://thefinancialbrand.com/76040/retail-banks-relevant-artificial-intelligence-millennials/
[4] https://blog.contactcenterpipeline.com/2019/09/what-exactly-makes-for-great-cx/
[3] https://marketing.panviva.com/acton/fs/blocks/showLandingPage/a/1856/p/p-0111/t/page/fm/3
[2] https://go.sharpencx.com/l/23782/2019-11-13/6sz4dn
[2] https://blog.contactcenterpipeline.com/2019/10/the-latest-trends-in-quality-assurance/
[2] https://customerthink.com/the-future-of-cx-five-customer-experience-trends-for-2020-and-beyond/
[2] https://bsquared.media/angry-customer-social/?utm_source=Twitter&utm_medium=Post&utm_campaign=B+Squared+SMM&utm_content=1571269084
[2] https://expiviausa.com/13-more-call-center-games-to-play-in-your-center/

Top URLs in Tweet in G10:
[1] https://twitter.com/Tat2Business/status/1194055743101648896

Top Domains
Top Domains in Tweet in Entire Graph:
[226] twitter.com
[219] okt.to
[93] hm.com
[69] careerarc.com
[68] mycustomer.com
[51] datasciencecentral.com
[49] linkedin.com
[42] customerthink.com
[38] forbes.com
[34] paycompliment.com

Top Domains in Tweet in G1:
[102] twitter.com
[93] hm.com
[12] bit.ly
[4] hmgroup.com
[3] swarmapp.com
[1] royalmail.com
[1] co.uk
[1] sdcexec.com
[1] watson.de

Top Domains in Tweet in G2:
[16] twitter.com
[9] okt.to
[4] linkedin.com
[4] datasciencecentral.com
[3] forbes.com
[2] entrepreneur.com
[2] pwc.com
[2] import.io
[2] uxdesign.cc
[2] jemconsulting.fr

Top Domains in Tweet in G3:
[67] twitter.com
[66] mycustomer.com
[27] customerthink.com
[25] forbes.com
[24] cx-journey.com
[22] okt.to
[20] callcentrehelper.com
[19] dy.si
[15] customerservicedaily.com
[12] linkedin.com

Top Domains in Tweet in G4:
[136] okt.to
[62] careerarc.com
[24] linkedin.com
[12] iconohash.com
[8] gartner.com
[8] co.uk
[7] twitter.com
[7] techsee.me
[7] thedijuliusgroup.com
[6] twinybots.ch

Top Domains in Tweet in G5:
[11] serenova.com
[10] smartcustomerservice.com
[8] forrester.com
[8] dy.si
[6] gartner.com
[6] destinationcrm.com
[6] twitter.com
[5] microsoft.com
[2] mycustomer.com
[2] hyken.com

Top Domains in Tweet in G6:
[37] datasciencecentral.com
[17] builtin.com
[8] import.io
[6] viralnation.com
[5] thefinancialbrand.com
[4] b2c.news
[4] pega.com
[2] bah.com
[2] twinybots.ch
[2] passle.net

Top Domains in Tweet in G7:
[26] passle.net
[13] genesys.com
[13] kustomer.com
[8] youtube.com
[7] taskus.com
[4] zendesk.com
[3] twitter.com
[3] ochen.com
[2] forbes.com
[2] crmbuyer.com

Top Domains in Tweet in G9:
[15] customerthink.com
[13] contactcenterpipeline.com
[11] expiviausa.com
[8] twitter.com
[8] datasciencecentral.com
[5] sharpencx.com
[5] ow.ly
[5] thefinancialbrand.com
[4] panviva.com
[4] pega.com

Top Domains in Tweet in G10:
[1] twitter.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2507] custserv
[961] cx
[417] yourmustread
[415] influencerpromotion
[396] topcasestudy
[331] cybersecurity
[312] custexp
[303] promoedutech
[300] contactcenter
[296] customerservice



Top Hashtags in Tweet in G1:
[15] hmxme
[4] hm
[2] hmonline
[2] paack
[1] woohoo
[1] didsomeonesaysales
[1] sparkleseason
[1] awful
[1] poorquality
[1] noqccheck

Top Hashtags in Tweet in G2:
[417] yourmustread
[415] influencerpromotion
[396] topcasestudy
[331] cybersecurity
[303] promoedutech
[239] custserv
[168] megatrends
[160] knowledge
[76] ai
[59] fintech

Top Hashtags in Tweet in G3:
[856] custserv
[331] cx
[150] custexp
[92] customerservice
[58] customerexperience
[56] contactcenter
[51] cctr
[27] callcenter
[23] icmiconnections
[16] socialmedia

Top Hashtags in Tweet in G4:
[473] custserv
[177] cx
[115] contactcenter
[49] customerservice
[45] custexp
[34] customerexperience
[29] analytics
[28] customerjourney
[27] tech
[27] roi

Top Hashtags in Tweet in G5:
[99] custserv
[28] cctr
[27] customerservice
[23] crm
[23] cx
[22] df19
[14] contactcenter
[13] wfm
[10] ai
[9] wfo

Top Hashtags in Tweet in G6:
[65] ai
[54] bigdata
[54] datascience
[51] custserv
[42] cx
[33] machinelearning
[25] banking
[24] chatbots
[22] fintech
[17] abdsc

Top Hashtags in Tweet in G7:
[78] custserv
[41] custexp
[41] cx
[26] socialselling
[21] customerexperience
[19] digitalselling
[14] customerservice
[9] cxm
[8] marketing
[8] timtalk

Top Hashtags in Tweet in G8:
[1] custserv

Top Hashtags in Tweet in G9:
[81] custserv
[78] cx
[53] cctr
[42] contactcenter
[33] callcenter
[31] customerservice
[29] callcentergeek
[20] ai
[15] bigdata
[13] call

Top Words
Top Words in Tweet in Entire Graph:
[4107] Words in Sentiment List#1: Positive
[1443] Words in Sentiment List#2: Negative
[8] Words in Sentiment List#3: Angry/Violent
[106914] Non-categorized Words
[112466] Total Words
[2505] #custserv
[1212] customer
[961] #cx
[678] influencerprom1
[649] grazytgrazynatt

Top Words in Tweet in G1:
[542] hm_custserv
[354] hi
[294] please
[245] dm
[186] address
[178] email
[164] full
[160] order
[159] soon
[157] name

Top Words in Tweet in G2:
[678] influencerprom1
[649] grazytgrazynatt
[417] #yourmustread
[415] #influencerpromotion
[396] #topcasestudy
[331] #cybersecurity
[303] #promoedutech
[239] #custserv
[221] heinzvhoenen
[212] fmfrancoise

Top Words in Tweet in G3:
[856] #custserv
[361] customer
[331] #cx
[176] service
[150] #custexp
[132] marshacollier
[120] customers
[92] #customerservice
[91] experience
[67] gt

Top Words in Tweet in G4:
[473] #custserv
[302] customer
[262] gt
[177] #cx
[152] service
[123] experience
[115] #contactcenter
[99] job
[97] customers
[79] great

Top Words in Tweet in G5:
[99] #custserv
[36] customer
[28] #cctr
[27] #customerservice
[23] #crm
[23] #cx
[23] agents
[22] service
[22] #df19
[20] more

Top Words in Tweet in G6:
[65] #ai
[59] kirkdborne
[54] #bigdata
[54] #datascience
[51] customer
[51] #custserv
[42] #cx
[33] #machinelearning
[33] future
[25] #banking

Top Words in Tweet in G7:
[78] #custserv
[73] customer
[58] timothy_hughes
[53] experience
[47] passle
[41] #custexp
[41] #cx
[30] strategy
[26] #socialselling
[25] successful

Top Words in Tweet in G8:
[3] marshacollier
[3] velvetskye
[3] lstn2urmama
[3] malekalby
[3] johnkish20
[3] beatricelacy
[3] rosatrunk
[3] thalaberatung
[3] drkristieleong
[2] carlramallo

Top Words in Tweet in G9:
[81] #custserv
[78] #cx
[53] #cctr
[42] #contactcenter
[36] center
[33] #callcenter
[31] #customerservice
[29] #callcentergeek
[27] call
[26] kirkdborne

Top Words in Tweet in G10:
[2] bighitent
[2] hm_passport
[2] hm_custserv
[2] greenpeace_gr
[2] lushjapan
[2] img
[2] taylorswift13
[2] tomhiddlestonbr

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[435] #cx,#custserv
[416] customer,service
[372] #influencerpromotion,#topcasestudy
[297] customer,experience
[289] #yourmustread,#influencerpromotion
[241] gt,gt
[205] #custserv,#cx
[198] gt,#cx
[192] itakethelead,365surmarius
[192] 365surmarius,themrblueprint

Top Word Pairs in Tweet in G1:
[149] full,name
[97] name,email
[93] dm,full
[92] sorry,hear
[85] please,dm
[64] hm_custserv,hi
[53] send,dm
[51] please,send
[45] hi,sorry
[42] home,address

Top Word Pairs in Tweet in G2:
[372] #influencerpromotion,#topcasestudy
[289] #yourmustread,#influencerpromotion
[192] itakethelead,365surmarius
[192] 365surmarius,themrblueprint
[192] themrblueprint,mrkmrkmoh
[192] mrkmrkmoh,mariussou
[192] mariussou,kiyotaka_1991
[174] #topcasestudy,#cybersecurity
[167] #promoedutech,#yourmustread
[158] grazytgrazynatt,influencerprom1

Top Word Pairs in Tweet in G3:
[116] customer,service
[108] #cx,#custserv
[96] #custserv,#cx
[78] #custexp,#cx
[59] #custserv,#custexp
[52] customer,experience
[47] #custexp,#custserv
[36] #customerservice,#custserv
[35] social,media
[29] #custserv,#customerexperience

Top Word Pairs in Tweet in G4:
[139] customer,service
[137] #cx,#custserv
[131] gt,gt
[125] gt,#cx
[107] #custserv,#contactcenter
[90] customer,experience
[57] link,bio
[56] service,representative
[56] representative,store
[55] great,customer

Top Word Pairs in Tweet in G5:
[18] #cx,#custserv
[17] #custserv,#customerservice
[14] #cctr,#contactcenter
[13] technology,loxysoft
[13] customer,service
[11] #wfm,technology
[10] gartner,analyst
[10] #custserv,agents
[9] service,agents
[8] read,more

Top Word Pairs in Tweet in G6:
[32] #bigdata,#datascience
[24] #datascience,#ai
[22] use,cases
[22] customer,support
[21] top,#datascience
[21] #datascience,use
[21] cases,customer
[21] support,#bigdata
[20] #cx,#custserv
[20] kirkdborne,top

Top Word Pairs in Tweet in G7:
[48] customer,experience
[42] passle,timothy_hughes
[30] #custserv,#custexp
[24] successful,customer
[24] experience,strategy
[24] strategy,means
[24] means,keeping
[24] keeping,consistent
[24] consistent,passle
[15] #cx,#custserv

Top Word Pairs in Tweet in G8:
[3] velvetskye,lstn2urmama
[3] lstn2urmama,malekalby
[3] malekalby,johnkish20
[3] johnkish20,beatricelacy
[3] beatricelacy,rosatrunk
[3] rosatrunk,thalaberatung
[3] thalaberatung,drkristieleong
[2] marshacollier,carlramallo
[2] carlramallo,velvetskye
[2] drkristieleong,fe

Top Word Pairs in Tweet in G9:
[30] #callcenter,#contactcenter
[25] call,center
[25] #custserv,#cctr
[24] #cx,#custserv
[23] #cctr,#cx
[17] #contactcenter,#custserv
[16] #custserv,#customerservice
[15] customerthink,#callcenter
[14] #contactcenter,#cx
[14] ht,kirkdborne

Top Word Pairs in Tweet in G10:
[2] bighitent,hm_passport
[2] hm_passport,hm_custserv

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@marshacollier
@gregortbach
@immarkbernhardt
@billquiseng
@grazytgrazynatt
@complexified
@bizopsgeek
@influencerprom1
@dharashah61

Top Replied-To in G1:
@hm_custserv
@hm
@waynejmitchell
@misslje26
@larabillionaire
@lordxmackenzie
@jade_thomson11
@hmunitedkingdom
@claireetchell
@renbex

Top Replied-To in G2:
@immarkbernhardt
@grazytgrazynatt
@influencerprom1
@gregortbach
@dharashah61
@bizopsgeek
@sachinsworld17
@kathrynclang
@billquiseng
@kr8tr

Top Replied-To in G3:
@marshacollier
@gregortbach
@billquiseng
@alhopper_
@complexified
@immarkbernhardt
@bizopsgeek
@zenyinger
@kr8tr
@dbeaumont266

Top Replied-To in G5:
@lonedigimarketr
@dreamforce
@salesforce
@verizon
@directly
@helpshift
@bpatter
@freshworksinc
@luminosoinsight
@lionobytesllc

Top Replied-To in G6:
@pega
@kirkdborne
@cyrilcoste

Top Replied-To in G8:
@marshacollier

Top Replied-To in G9:
@panviva

Top Replied-To in G10:
@apec

Top Mentioned
Top Mentioned in Entire Graph:
@influencerprom1
@grazytgrazynatt
@marshacollier
@heinzvhoenen
@fmfrancoise
@mikequindazzi
@kiyotaka_1991
@itakethelead
@365surmarius
@debraruh

Top Mentioned in G1:
@hm_custserv
@hm
@hmindia
@hmunitedkingdom
@hmmexico
@hermesparcels
@hmfrance
@singlehaqse
@hmusa
@hmdeutschland

Top Mentioned in G2:
@influencerprom1
@grazytgrazynatt
@heinzvhoenen
@fmfrancoise
@mikequindazzi
@kiyotaka_1991
@itakethelead
@365surmarius
@debraruh
@mariussou

Top Mentioned in G3:
@marshacollier
@billquiseng
@gregortbach
@jtwatkin
@8x8
@hyken
@stacysherman
@callcentrehelp
@ideakid88
@annettefranz

Top Mentioned in G4:
@plumvoice
@wellswongtk
@melkettle
@bluesummitsupp

Top Mentioned in G5:
@serenovashine
@servicecloud
@salesforce
@gartner_inc
@dreamforce
@kateleggett
@forrester
@loxysoft
@crm
@directly

Top Mentioned in G6:
@kirkdborne
@ipfconline1
@builtin
@guzmand
@andi_staub
@importio
@marshacollier
@cgledhill
@xbond49
@pega

Top Mentioned in G7:
@timothy_hughes
@jbarbosapr
@dlaignite
@genesys
@youtube
@kustomer
@flyvrai
@alexander_low
@dla
@zendesk

Top Mentioned in G8:
@velvetskye
@lstn2urmama
@malekalby
@johnkish20
@beatricelacy
@rosatrunk
@thalaberatung
@drkristieleong
@marshacollier
@carlramallo

Top Mentioned in G9:
@panviva
@ccpipeline
@mikeaoki
@sxp01
@theadamgabriel
@lindahardenccp
@madameoatway
@kirkdborne
@sharpentech
@verequest

Top Mentioned in G10:
@bighitent
@hm_passport
@hm_custserv
@greenpeace_gr
@lushjapan
@img
@taylorswift13
@tomhiddlestonbr
@clublotusfrance
@whateverpr

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@americanair
@vzwsupport
@arkangelscrap
@easy_branches
@sectest9
@atthelp
@paoloigna1
@jojokejohn
@uber_support

Top Tweeters in G1:
@uber_support
@postnl
@kambambum
@im_tommypickles
@sertacdarcan
@hermesparcels
@itskayod
@swiftoracle
@dubeateo
@larabillionaire

Top Tweeters in G2:
@easy_branches
@sectest9
@jojokejohn
@chidambara09
@jilliemary
@lorimoreno
@lucas_wyrsch
@stevekrohn
@thomasclone
@datsyuklover

Top Tweeters in G3:
@united
@evankirstel
@onang_pribadi
@jeremypmurphy
@tedrubin
@forbes
@scanmyphotos
@gallifreyan
@katenasser
@jeffsheehan

Top Tweeters in G4:
@pandoraskids
@tdkinser
@fsonnenberg
@talentculture
@melkettle
@mildkaiii
@amruthasuri
@nikastewart
@iconohash
@vizworld

Top Tweeters in G5:
@vzwsupport
@theeconomist
@verizon
@francoleuzzi
@charlieisaacs
@sprinklr
@mrjoesterne
@berkson0
@jesus_hoyos
@salesforce

Top Tweeters in G6:
@arkangelscrap
@edwardcalame
@pvalsfr
@b2community
@spirosmargaris
@vivekghosal
@ipfconline1
@akdm_bot
@jblefevre60
@thecuriousluke

Top Tweeters in G7:
@primal_digest
@edgardogarciasa
@combatsespoir
@gezgintrk
@timothy_hughes
@warrenwhitlock
@rivercityotter
@myphillymedia
@blairwaldorfyyy
@roshaundadgreen

Top Tweeters in G8:
@paoloigna1
@ssscoop475
@rosatrunk
@gracemurphy2
@ramikantari
@beatricelacy
@mrshikharmisra
@yaidunohannji
@felixnater
@mehnar

Top Tweeters in G9:
@nvsdata
@hellobsquared
@pivotcloud
@theadamgabriel
@peter_dehaan
@rlingle
@mikeaoki
@atlantic_union
@panviva
@susanhash

Top Tweeters in G10:
@mercedesamgf1
@miafarrow
@nasdaq
@katenash
@myspace
@insomniacevents
@ladysov
@nigelbarker
@tomhiddlestonbr
@edc_lasvegas