custserv, Twitter, 5/24/2020 12:20:38 PM, 228158


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custserv_2020-05-23_21-36-58.xlsx
custserv_2020-05-23_21-36-58.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 24, 2020
Short Description:
custserv via NodeXL https://bit.ly/2A7HL7n
@hm_custserv
@fmfrancoise
@marshacollier
@grazytgrazynatt
@billquiseng
@influencerprom1
@hyken
@ipfconline1
@stephaniethum
@crm

Top hashtags:
#custserv
#cx
#customerservice
#customerexperience
#cctr
#custexp
#contactcenter

Description:
Description
The graph represents a network of 2,530 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 May 2020 at 04:37 UTC.

The requested start date was Sunday, 24 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 10-day, 7-hour, 17-minute period from Wednesday, 13 May 2020 at 00:04 UTC to Saturday, 23 May 2020 at 07:22 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 2530
Unique Edges : 2980
Edges With Duplicates : 6414
Total Edges : 9394
Number of Edge Types : 5
Mentions : 2532
Replies to : 2687
Retweet : 917
MentionsInRetweet : 2344
Tweet : 914
Self-Loops : 1002
Reciprocated Vertex Pair Ratio : 0.185877756070332
Reciprocated Edge Ratio : 0.313485526006119
Connected Components : 161
Single-Vertex Connected Components : 77
Maximum Vertices in a Connected Component : 2122
Maximum Edges in a Connected Component : 8584
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 3.580744
Graph Density : 0.000664075381698776
Modularity : 0.342041
NodeXL Version : 1.0.1.433
Data Import : The graph represents a network of 2,530 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 24 May 2020 at 04:37 UTC.

The requested start date was Sunday, 24 May 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 10-day, 7-hour, 17-minute period from Wednesday, 13 May 2020 at 00:04 UTC to Saturday, 23 May 2020 at 07:22 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[266] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[33] https://www.zendesk.com/blog/7-pitfalls-avoid-incorporating-ai-customer-service/?utm_source=twitter&utm_medium=organic_social&utm_campaign=social_share
[20] https://www.paycompliment.com/
[15] https://www.forbes.com/sites/micahsolomon/2020/05/18/contact-centers-face-radical-change-customer-experience-consultants-share-call-center-best-practices-in-wake-of-covid-19/
[13] http://customerservicedaily.com
[12] https://www.groovehq.com/blog/customer-service-ticketing-system
[11] http://bit.ly/2t18SJI
[11] https://event.on24.com/wcc/r/2312066/C21022B2C4D5B5079E7D57FBF9F6CDC4?platform=hootsuite
[10] https://www.careerarc.com/job-search?campaign_id=21624&src=1&utm_campaign=summary-update&utm_medium=organic&utm_source=twitter
[9] https://cx-journey.com/2020/05/unified-cx-bringing-the-camps-together.html

Top URLs in Tweet in G1:
[266] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[11] http://bit.ly/2t18SJI
[8] https://twitter.com/messages/compose?recipient_id=808737074
[7] https://www2.hm.com/es_mx/customer-service.html
[6] https://hmgroup.com/sustainability/sustainability-reporting.html
[5] https://www2.hm.com/en_gb/customer-service/returns.html
[4] https://www2.hm.com/es_es/service-clients/contact.html
[3] http://www2.hm.com/tr_tr/customer-service/contact.html
[2] https://www2.hm.com/es_es/service-clients/returns.html
[2] http://www.hm.com/

Top URLs in Tweet in G2:
[15] https://www.forbes.com/sites/micahsolomon/2020/05/18/contact-centers-face-radical-change-customer-experience-consultants-share-call-center-best-practices-in-wake-of-covid-19/
[11] http://customerservicedaily.com
[9] https://cx-journey.com/2020/05/unified-cx-bringing-the-camps-together.html
[9] https://thetaylorreachgroup.com/improving-cx-on-a-budget/
[8] https://www.mycustomer.com/resources/team-engagement-the-1-strategy-to-maintain-motivation-and-sustain-service-quality?platform=hootsuite
[7] https://www.callcentrehelper.com/csat-meaning-calculations-tips-154563.htm
[7] https://www.mycustomer.com/customer-experience/engagement/how-to-prepare-your-customer-service-for-coronavirus?platform=hootsuite
[7] https://www.mycustomer.com/hub/delivering-customer-service-during-covid-19
[6] https://thetaylorreachgroup.com/trusting-those-you-trust-with-your-most-valuable-asset/
[6] https://thetaylorreachgroup.com/think-you-cant-afford-to-improve-cx-think-again/

Top URLs in Tweet in G3:
[33] https://www.zendesk.com/blog/7-pitfalls-avoid-incorporating-ai-customer-service/?utm_source=twitter&utm_medium=organic_social&utm_campaign=social_share
[8] https://netcoresmartech.com/blog/ecommerce-customer-experience
[5] http://www.catchydomainnames.com/
[4] https://twitter.com/egreen460
[4] http://InnovativeWines.com
[2] https://www.marketleadership.net/five-ways-to-add-value-for-your-clients-in-times-of-uncertainty/
[2] https://www.digitalscouting.de/top-influencer/april-2020s-top-100-social-media-and-marketing-influencer/
[2] http://customerservicedaily.com
[1] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=226803
[1] https://www.linkedin.com/in/kiyotaka1991/

Top URLs in Tweet in G4:
[12] https://www.groovehq.com/blog/customer-service-ticketing-system
[10] https://www.careerarc.com/job-search?campaign_id=21624&src=1&utm_campaign=summary-update&utm_medium=organic&utm_source=twitter
[5] http://ripl.com
[5] https://event.on24.com/wcc/r/2312066/C21022B2C4D5B5079E7D57FBF9F6CDC4?platform=hootsuite
[4] https://www.groovehq.com/blog/small-business-customer-service
[4] https://www.groovehq.com/blog/customer-service-skills-improve
[3] https://www.helpscout.com/helpu/live-chat-support-skills/
[3] https://www.groovehq.com/support/customer-service-email-templates
[2] https://www.gartner.com/en/newsroom/press-releases/2020-05-11-gartner-says-customer-service-and-support-leaders-mus?source=BLD-200123&utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-PR-CV
[2] https://smartercx.com/5-ways-to-stay-connected-to-your-customers-during-a-time-of-social-distancing/

Top URLs in Tweet in G5:
[3] https://www.genesys.com/events/virtual-xperience?utm_source=twitter&utm_medium=organicsocial&utm_campaign=virtualxperience&utm_content=1587413537
[3] https://www.genesys.com/events/virtual-xperience?utm_source=twitter&utm_medium=organicsocial&utm_campaign=virtualxperience&utm_content=employee
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Adds-to-Its-Workforce-Engagement-Management-(WEM)-Suite-140939.aspx#.XsaS0aj2-0g.twitter
[2] https://twitter.com/Genesys/status/1263124339077066757
[2] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=140933#.XsaTqplLTxY.twitter
[2] http://www.reply.ai/
[2] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=140807#.Xr1dcwXRuoI.twitter
[2] http://www.smartcustomerservice.com/Articles/News-Features/Zappix-Unveils-On-Hold-Support-140937.aspx#.XsaTRCRjIG0.twitter
[1] https://www.crmbuyer.com/story/86655.html
[1] https://www.genesys.com/press?release=122817&utm_source=twitter&utm_medium=organicsocial&utm_campaign=zoom_may19&utm_content=1589852641

Top URLs in Tweet in G7:
[3] https://www.moneycontrol.com/news/business/coronavirus-pandemic-banks-see-a-big-jump-in-social-media-chatter-as-customers-take-to-twitter-facebook-5260351.html/amp
[2] https://link.medium.com/IiPmKcVzw6
[2] https://www.entrepreneur.com/article/350348
[1] https://www.forbes.com/sites/theyec/2020/05/21/10-tactics-for-more-effectively-measuring-your-customer-service-roi/
[1] https://twitter.com/CapitalOne/status/1248670022299537410
[1] https://www.callcenterhosting.com/blog/lior-arussy-interview-customer-experience/?utm_source=Social&utm_medium=Referral&utm_campaign=lior-arussy-interview-cx
[1] https://www.callcenterhosting.com/blog/ways-to-improve-first-call-resolution/?utm_source=Social&utm_medium=Referral&utm_campaign=ways-to-improve-first-call-resolution
[1] https://www.callcenterhosting.com/blog/acd-system-for-increased-business-efficiency/?utm_source=Social&utm_medium=Referral&utm_campaign=acd-system-for-business-efficiency
[1] https://www.slideshare.net/NainaRani/customer-experience-cx-vs-customer-service-and-how-both-are-important-129044529
[1] https://inc42.com/resources/6-ways-to-build-customer-loyalty-at-every-point-of-your-business/

Top URLs in Tweet in G8:
[2] https://onholdwith.com/company/?delta_airlines
[1] https://onholdwith.com/company/?macy_s
[1] https://onholdwith.com/company/?td_bank
[1] https://onholdwith.com/company/?old_navy
[1] https://onholdwith.com/company/?hmrc
[1] https://onholdwith.com/company/?paypal
[1] https://onholdwith.com/company/?at_t
[1] https://onholdwith.com/company/?irs
[1] https://onholdwith.com/company/?chegg
[1] https://onholdwith.com/company/?fedex

Top URLs in Tweet in G9:
[2] https://www.chipbell.com/blog/the-quiet-power-of-please-dont-buy-from-us/
[2] https://youtu.be/hvlHIoUCSIY
[1] https://www.forbes.com/sites/christopherelliott/2020/05/14/this-is-why-you-need-a-travel-advisor-for-your-post-pandemic-vacation/#2c46d97057b8
[1] https://www.inman.com/2020/05/07/why-your-customer-service-matters-most-now/
[1] https://www.crmbuyer.com/story/86655.html
[1] https://www.bizjournals.com/bizwomen/news/latest-news/2020/05/retail-workers-in-tough-spot-when-customers-don-t.html?page=all
[1] https://minutemanpressfranchise.com/news/2020/03/26/minuteman-press-franchise-owners-rally-to-help-stop-the-spread-of-coronavirus-and-show-print-is-essential/
[1] https://www.chipbell.com/blog/are-your-customers-telling-stories/
[1] https://www.forbes.com/sites/chipbell/2019/10/06/are-you-ready-for-your-customers-to-hear-thunder/#50a1472516f9
[1] https://www.chipbell.com/blog/paying-attention-to-customer-details/

Top URLs in Tweet in G10:
[7] https://blog.fusebill.com/recurring-billing-invoicing-mistakes-that-hurt-customer-relationships?ref=quuu
[3] https://blog.fusebill.com/4-customer-centric-lessons-grow-your-subscription-business?ref=quuu
[2] https://blog.fusebill.com/brand-loyalty-is-vital-to-subscription-billing-business-growth
[1] https://blog.fusebill.com/unhappy-subscription-customers-better-than-quiet-ones
[1] https://blog.fusebill.com/how-to-build-a-saas-subscription-customer-lifecycle-playbook
[1] https://blog.fusebill.com/how-to-tell-experiencing-preventable-churn
[1] https://snip.ly/eb0a7n
[1] https://snip.ly/25e4ij
[1] https://blog.fusebill.com/customer-centric-approach-leadership?ref=quuu
[1] https://blog.fusebill.com/customer-centric-approach-leadership?ref=quuu&utm_content=buffer18397&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top Domains
Top Domains in Tweet in Entire Graph:
[421] twitter.com
[118] customerthink.com
[92] callcentrehelper.com
[79] careerarc.com
[62] hm.com
[50] forbes.com
[42] mycustomer.com
[38] thetaylorreachgroup.com
[37] contactcenterpipeline.com
[35] zendesk.com

Top Domains in Tweet in G1:
[278] twitter.com
[62] hm.com
[13] bit.ly
[12] hmgroup.com
[1] website.in
[1] puntopack.es
[1] co.uk
[1] wiwo.de

Top Domains in Tweet in G2:
[113] customerthink.com
[92] callcentrehelper.com
[86] twitter.com
[40] mycustomer.com
[38] thetaylorreachgroup.com
[33] forbes.com
[32] contactcenterpipeline.com
[19] katenasser.com
[15] customerservicedaily.com
[11] cx-journey.com

Top Domains in Tweet in G3:
[33] zendesk.com
[13] twitter.com
[8] netcoresmartech.com
[5] catchydomainnames.com
[4] innovativewines.com
[2] linkedin.com
[2] marketleadership.net
[2] digitalscouting.de
[2] katenasser.com
[2] customerservicedaily.com

Top Domains in Tweet in G4:
[79] careerarc.com
[23] groovehq.com
[15] okt.to
[10] iconohash.com
[10] serviceskills.com
[6] thegrumpygit.com
[5] marketing-resultant.de
[5] ripl.com
[5] on24.com
[4] com.au

Top Domains in Tweet in G5:
[13] genesys.com
[10] destinationcrm.com
[8] smartcustomerservice.com
[8] twitter.com
[4] customerthink.com
[3] radian6.com
[3] speechtechmag.com
[2] reply.ai
[2] vxi.com
[1] crmbuyer.com

Top Domains in Tweet in G7:
[3] callcenterhosting.com
[3] moneycontrol.com
[2] medium.com
[2] entrepreneur.com
[1] forbes.com
[1] twitter.com
[1] slideshare.net
[1] inc42.com

Top Domains in Tweet in G8:
[14] onholdwith.com

Top Domains in Tweet in G9:
[4] chipbell.com
[3] forbes.com
[2] youtu.be
[1] inman.com
[1] crmbuyer.com
[1] bizjournals.com
[1] minutemanpressfranchise.com
[1] taketheirbreathaway.com
[1] youtube.com
[1] apple.com

Top Domains in Tweet in G10:
[19] fusebill.com
[2] snip.ly
[1] quuu.co

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[2066] custserv
[653] cx
[442] customerservice
[372] customerexperience
[366] cctr
[357] custexp
[345] contactcenter
[254] callcenter
[147] yourmustread
[128] influencerpromotion



Top Hashtags in Tweet in G1:
[6] customerservice
[5] again
[2] hm
[1] hmareshit
[1] hmdontcare
[1] hmdontoffercustomerservice
[1] gracias
[1] déçue
[1] terrible
[1] devolucion

Top Hashtags in Tweet in G2:
[1274] custserv
[423] cx
[309] cctr
[298] customerservice
[281] custexp
[276] contactcenter
[259] customerexperience
[227] callcenter
[41] successtrain
[34] covid19

Top Hashtags in Tweet in G3:
[147] yourmustread
[128] influencerpromotion
[118] promoedutech
[77] topcasestudy
[54] ai
[46] custserv
[45] technologywiththeheart
[44] promotionwiththeheart
[35] megatrends
[29] cybersecurity

Top Hashtags in Tweet in G4:
[242] custserv
[53] cx
[38] customerservice
[29] customerexperience
[26] smb
[26] saas
[21] host
[21] hostess
[18] wfh
[18] contactcenter

Top Hashtags in Tweet in G5:
[57] custserv
[33] cx
[25] customerservice
[22] crm
[22] cctr
[21] contactcenter
[15] customerexperience
[13] custexp
[6] xpr20
[3] wfh

Top Hashtags in Tweet in G6:
[1] rassist
[1] wegdamit

Top Hashtags in Tweet in G7:
[48] custserv
[23] kingservinyoubetter
[18] branding
[16] tedtalk
[13] marketing
[12] leadership
[11] brandstrategy
[10] pandemic
[9] entrepreneur
[7] tedx

Top Hashtags in Tweet in G8:
[14] onholdwith
[14] custserv

Top Hashtags in Tweet in G9:
[25] customerservice
[20] custserv
[17] cx
[12] businessleadership
[5] covid_19
[3] coronavirus
[2] throwbackthursday
[2] leadership
[2] customerexperience
[2] kindness

Top Hashtags in Tweet in G10:
[23] custserv
[13] churn
[8] saas
[7] fintech
[6] subscription
[3] cx
[3] digitaltransformation
[3] leadership
[2] subscriptionbusiness
[2] ceo

Top Words
Top Words in Tweet in Entire Graph:
[] Top Word Pairs in Tweet in Entire Graph
[] Entire Graph Count
[] Top Word Pairs in Tweet in G1

Top Words in Tweet in G1:
[941] hm_custserv
[662] please
[645] dm
[506] hi
[490] order
[482] address
[437] email
[411] full
[400] name
[310] soon

Top Words in Tweet in G2:
[1274] #custserv
[423] #cx
[333] customer
[309] #cctr
[298] #customerservice
[281] #custexp
[276] #contactcenter
[259] #customerexperience
[234] marshacollier
[228] service

Top Words in Tweet in G3:
[221] grazytgrazynatt
[213] influencerprom1
[147] #yourmustread
[128] #influencerpromotion
[118] #promoedutech
[110] cybersecurity
[109] mikequindazzi
[99] leaders
[80] invest
[77] #topcasestudy

Top Words in Tweet in G4:
[242] #custserv
[60] service
[60] customer
[53] #cx
[41] gt
[38] #customerservice
[33] home
[32] job
[29] great
[29] #customerexperience

Top Words in Tweet in G5:
[59] #custserv
[33] #cx
[27] #customerservice
[24] #crm
[24] #cctr
[23] #contactcenter
[21] genesys
[17] customer
[16] service
[15] #customerexperience

Top Words in Tweet in G6:
[48] hm_custserv
[48] annabelamiga
[17] die
[14] stringfellowh19
[8] conny_asf
[6] man
[6] leben
[6] naudiz3
[5] mehr
[4] ja

Top Words in Tweet in G7:
[48] #custserv
[23] #kingservinyoubetter
[19] e_marlvin
[19] note
[18] #branding
[16] #tedtalk
[13] #marketing
[13] advice
[13] 101
[13] customers

Top Words in Tweet in G8:
[14] frustrated
[14] people
[14] #onholdwith
[14] others
[14] more
[14] #custserv
[2] 13
[2] 11
[2] deltaassist

Top Words in Tweet in G9:
[33] gt
[25] #customerservice
[20] #custserv
[19] customers
[17] #cx
[13] chiprbell
[12] #businessleadership
[7] service
[6] prepare
[5] lot

Top Words in Tweet in G10:
[23] #custserv
[18] business
[18] fusebill
[17] customer
[13] #churn
[12] customers
[10] preferences
[9] avoiding
[9] 10
[9] invoicing

Top Word Pairs
Top Word Pairs in Tweet in G2:
[373] #custserv,#cx
[299] #contactcenter,#customerexperience
[205] #cx,#cctr
[198] #callcenter,#contactcenter
[164] #cctr,#callcenter
[124] #customerexperience,#customerservice
[122] #customerservice,#custexp
[117] customer,service
[106] #custserv,chat
[93] customer,experience

Top Word Pairs in Tweet in G3:
[264] cybersecurity,#promoedutech
[231] #influencerpromotion,#topcasestudy
[227] #promoedutech,#yourmustread
[225] #yourmustread,#influencerpromotion
[221] serve,humanity
[218] humanity,cybersecurity
[217] grazytgrazynatt,influencerprom1
[164] #promoedutech,#influencerpromotion
[84] #topcasestudy,#yourmustread
[57] invest,innovations

Top Word Pairs in Tweet in G4:
[110] customer,service
[76] bob,evans
[73] evans,restaurants
[73] host,cashier
[72] #smb,#saas
[72] apply,today
[66] #cx,#custserv
[44] gt,gt
[44] #custserv,#cx
[42] contact,center

Top Word Pairs in Tweet in G5:
[37] #custserv,#customerservice
[28] #crm,#cctr
[28] #cctr,#contactcenter
[26] #contactcenter,#custserv
[26] #custserv,#custexp
[18] #custexp,#cx
[17] customer,service
[16] #cx,#customerexperience
[16] #cx,#custserv
[14] genesys,#custserv

Top Word Pairs in Tweet in G6:
[22] hm_custserv,annabelamiga
[21] stringfellowh19,hm_custserv
[18] conny_asf,hm_custserv
[17] annabelamiga,hm_custserv
[13] naudiz3,conny_asf
[12] annabelamiga,weil
[10] ralf39761499,hm_custserv
[6] lisa_marychen,hm_custserv
[6] _stanmilles_,conny_asf
[6] rma26731071,hm_custserv

Top Word Pairs in Tweet in G7:
[40] advice,101
[14] 101,note
[8] #marketing,#custserv
[6] #custserv,#kingservinyoubetter
[5] customer,service
[3] e_marlvin,advice
[3] #custserv,#branding
[3] #kingservinyoubetter,entrepreneur
[3] tales,brandectomy
[2] brandectomy,note

Top Word Pairs in Tweet in G8:
[13] frustrated,people
[13] people,#onholdwith
[8] others,more
[8] more,#custserv
[8] 13,others
[7] 11,others
[6] #onholdwith,deltaassist

Top Word Pairs in Tweet in G9:
[14] gt,gt
[14] #cx,#custserv
[14] #custserv,#cx
[14] gt,#customerservice
[2] #custserv,#businessleadership
[2] #customerservice,#custserv
[2] #customerservice,#cx
[] use,tactics
[] tactics,customers
[] customers,sure

Top Word Pairs in Tweet in G10:
[22] fusebill,#custserv
[9] #custserv,#churn
[8] avoiding,10
[6] 10,invoicing
[6] invoicing,faux
[5] faux,help
[5] help,business
[4] business,maintain
[4] maintain,strong
[4] strong,customer

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@germanniag
@marshacollier
@sager_wahr
@gregortbach
@billquiseng
@melissaonline
@immarkbernhardt
@kathrynclang

Top Replied-To in G1:
@hm_custserv
@hm
@__baxen__
@brizaolguin
@helendavey4
@laurahado
@deepk_khanna
@nishantbishnoi5
@sauhon1206
@sammanthem

Top Replied-To in G2:
@marshacollier
@gregortbach
@billquiseng
@melissaonline
@immarkbernhardt
@kathrynclang
@complexified
@ideakid88
@laurenqvolpe
@stephaniethum

Top Replied-To in G3:
@grazytgrazynatt
@mikequindazzi
@kiyotaka_1991
@nicochan33
@datashield_bxl
@antgrasso
@shicooks
@influencerprom1
@labordeolivier
@frronconi

Top Replied-To in G5:
@verint
@marketingcloud
@genesys
@medallia
@kustomer
@possiblenow
@semafone
@id_rnd

Top Replied-To in G6:
@stringfellowh19
@annabelamiga
@naudiz3
@hm_custserv
@ralf39761499
@lisa_marychen
@rma26731071
@klotzkies
@maschinennah

Top Replied-To in G7:
@dknowlton1

Top Mentioned
Top Mentioned in Entire Graph:
@hm_custserv
@influencerprom1
@grazytgrazynatt
@afrikaansemara
@sarahnilanthi
@marshacollier
@gregortbach
@mikequindazzi
@billquiseng

Top Mentioned in G1:
@hm_custserv
@hm
@hmespana
@hermesparcels
@hmindia
@hmunitedkingdom
@hmturkiye
@hmfrance
@hmusa
@bbb_us

Top Mentioned in G2:
@marshacollier
@gregortbach
@billquiseng
@immarkbernhardt
@katenasser
@callcentrehelp
@melissaonline
@hyken
@mysuccesstrain
@ideakid88

Top Mentioned in G3:
@influencerprom1
@grazytgrazynatt
@mikequindazzi
@sebbourguignon
@easy_branches
@datashield_bxl
@kiyotaka_1991
@ipfconline1
@itakethelead
@promoedutech

Top Mentioned in G4:
@projectarmy
@yurbi
@melkettle
@cortical_io

Top Mentioned in G5:
@genesys
@crm
@servicecloud
@customerthink
@microsoft
@olivierjouve
@zappix
@verint
@pistolprce
@rational_cx

Top Mentioned in G6:
@hm_custserv
@annabelamiga
@conny_asf
@stringfellowh19
@rhonda_alimuto

Top Mentioned in G7:
@e_marlvin
@twitter
@entrepreneur
@cmicontent
@starimprintz
@fer_machado123
@thomasordahl
@facebook
@billda
@ralexjimenez

Top Mentioned in G8:
@deltaassist
@macys
@betty_rojas91
@tdbank_us
@realcuriouswolf
@oldnavy
@john_heretic
@hmrcgovuk
@helienne
@paypal

Top Mentioned in G9:
@chiprbell
@forbes
@orlandochamber
@uschamber
@johnrpatt
@leadershiporl
@flchamber
@cfdcpolk
@floridaedc
@billquiseng

Top Mentioned in G10:
@fusebill
@tylereyamie
@danielmorosan
@rebootauthentic
@achimwallmeier

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@virginmedia
@sectest9
@easy_branches
@sprintcare
@pandoraskids
@ee
@united
@ejlazar
@comcastcares

Top Tweeters in G1:
@melanaire_
@hermesparcels
@ironiria_
@captainiaii
@mutateroos
@hm_custserv
@_nellaaaah
@acciocarolyn
@keepinupwithmae
@dakeb_mcfc

Top Tweeters in G2:
@ee
@john_siracusa
@vodafoneuk
@rockchristopher
@marshacollier
@terrinakamura
@onang_pribadi
@karijoys
@twilli2861
@johnlusher

Top Tweeters in G3:
@sectest9
@easy_branches
@ejlazar
@chidambara09
@cybersec_feeds
@jilliemary
@magnifyk
@ludmarx1
@edjlazar
@thomasclone

Top Tweeters in G4:
@pandoraskids
@melkettle
@serve4impact
@iconohash
@shaynelibby
@lajbiz
@flavmartins
@scottmckain
@theretaildoctor
@claudiogt

Top Tweeters in G5:
@valaafshar
@2601manish
@markhillary
@uhaul
@govern
@feardept
@marketingcloud
@drnatalie
@amywhiggins
@genesys

Top Tweeters in G6:
@korallenherz
@dubeateo
@lisa_marychen
@linnartz11
@nickistillalive
@m4ggiii
@conny_asf
@fuschbunk
@denniskberlin
@rhonda_alimuto

Top Tweeters in G7:
@buffer
@askcapitalone
@tedrubin
@entrepreneur
@anntran_
@mike_allton
@winwithmalliard
@ralexjimenez
@cmicontent
@inc42

Top Tweeters in G8:
@virginmedia
@upshelp
@deltaassist
@chegghelp
@nikestore
@attcustomercare
@macys
@mandadlorian
@tdbank_us
@betty_rojas91

Top Tweeters in G9:
@dancas2
@cvpayne
@tvforhotels
@uschamber
@teambuzzbuilder
@timhenshall
@leadchangegroup
@servicerecipe
@flchamber
@chiprbell

Top Tweeters in G10:
@stratsci
@josephsoto
@freeyouupva
@fusebill
@trissatc
@rebootauthentic
@automateurbiz
@achimwallmeier
@danielmorosan
@cmgair63