The graph represents a network of 499 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 April 2020 at 05:12 UTC.
The requested start date was Sunday, 05 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 5-hour, 57-minute period from Sunday, 22 March 2020 at 00:11 UTC to Saturday, 04 April 2020 at 06:09 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 499
Unique Edges : 594
Edges With Duplicates : 966
Total Edges : 1560
Number of Edge Types : 4
MentionsInRetweet : 474
Tweet : 561
Mentions : 521
Replies to : 4
Self-Loops : 561
Reciprocated Vertex Pair Ratio : 0.0616113744075829
Reciprocated Edge Ratio : 0.116071428571429
Connected Components : 84
Single-Vertex Connected Components : 50
Maximum Vertices in a Connected Component : 313
Maximum Edges in a Connected Component : 1115
Maximum Geodesic Distance (Diameter) : 10
Average Geodesic Distance : 4.303644
Graph Density : 0.00270420358789869
Modularity : 0.371706
NodeXL Version : 1.0.1.429
Data Import : The graph represents a network of 499 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 05 April 2020 at 05:12 UTC.
The requested start date was Sunday, 05 April 2020 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 13-day, 5-hour, 57-minute period from Sunday, 22 March 2020 at 00:11 UTC to Saturday, 04 April 2020 at 06:09 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custexp
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[229] #custexp,#cx [188] customer,experience [154] #custserv,#cx [134] #cx,#cctr [134] #customerservice,#custexp [128] #customerexperience,#customerservice [127] #cctr,#callcenter [126] #callcenter,#contactcenter [125] #contactcenter,#customerexperience [94] #custserv,#custexp Top Word Pairs in Tweet in G1:
[75] #custserv,#cx [63] #customerservice,#custexp [57] #cctr,#callcenter [57] #customerexperience,#customerservice [56] #cx,#cctr [56] #callcenter,#contactcenter [56] #contactcenter,#customerexperience [25] customer,experience [24] #custexp,#custserv [17] good,read Top Word Pairs in Tweet in G2:
[75] cx,journey [64] #custexp,#cx [25] gt,gt [23] customer,experience [22] cx,journeyâ [21] journey,mapping [20] customer,centricity [18] journey,#custexp [18] #cx,#empexp [18] customer,understanding Top Word Pairs in Tweet in G3:
[5] #cx,#custexp [4] customer,experience [3] omnichannel,customer [3] experience,really [3] really,need [3] need,bots [2] bots,#cx [2] raconteur,andi_staub [2] nancyrubin,magazineawards [2] magazineawards,kuriharan Top Word Pairs in Tweet in G4:
[12] #cx,#custexp [11] customer,experience [10] #custexp,#cx [6] customer,centric [5] little,secret [5] secret,thanks [5] thanks,dave_dyson [5] dave_dyson,sharing [5] sharing,insightful [5] insightful,zendeskrelate Top Word Pairs in Tweet in G5:
[16] congrats,commitment [16] commitment,#cx [16] #cx,above [16] above,crisis [16] period,nodexl [15] cx,journey [15] crisis,#covidー19 [15] #covidー19,period [14] enricomolinari,congrats [11] 49,#service Top Word Pairs in Tweet in G6:
[87] #custexp,#cx [54] customer,experience [50] covid,19 [43] #custserv,#custexp [32] customer,service [32] #custserv,#cctr [21] 19,forcing [21] forcing,staff [21] staff,work [21] work,home Top Word Pairs in Tweet in G7:
[36] #custserv,#cx [36] #cx,#cctr [36] #cctr,#callcenter [36] #callcenter,#contactcenter [35] #contactcenter,#customerexperience [35] #customerexperience,#customerservice [35] #customerservice,#custexp [19] customer,experience [16] customer,service [16] more,important Top Word Pairs in Tweet in G8:
[20] #custserv,#custexp [20] #custexp,#cx [19] #custexp,#customerexperience [18] #cx,#custexp [11] customerthink,#custserv [11] genesys,#custserv [7] customer,experience [6] bookstore,#beyondphilosophy [6] #beyondphilosophy,#custexp [6] #custexp,#cxe Top Word Pairs in Tweet in G9:
[4] stevedigioia,thank [4] thank,thoughtful [4] thoughtful,optimistic [4] optimistic,#custserv [4] #custserv,agree [4] agree,given [4] given,preoccupation [4] preoccupation,effects [3] #custserv,#custexp [3] enthused,stevedigioia Top Word Pairs in Tweet in G10:
[13] #custexp,#cx [7] #sales,#marketing [5] #cx,#custserv [5] #marketing,#socialmedia [5] #marketing,#sales [4] #sales,#bizdev [4] #b2b,#b2c [4] #b2c,#b2g [4] #b2g,#abm [4] #digitalmarketing,#contentmarketing Top Replied-To in Entire Graph:
Top Replied-To in G2:
Top Replied-To in G6:
Top Replied-To in G9:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: