The graph represents a network of 2,452 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 26 November 2019 at 23:35 UTC.
The requested start date was Monday, 25 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 8-minute period from Wednesday, 13 November 2019 at 02:52 UTC to Monday, 25 November 2019 at 01:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2452
Unique Edges : 3743
Edges With Duplicates : 7538
Total Edges : 11281
Number of Edge Types : 3
Mentions : 8444
Tweet : 1309
Replies to : 1528
Self-Loops : 1309
Reciprocated Vertex Pair Ratio : 0.109815807880625
Reciprocated Edge Ratio : 0.197899159663866
Connected Components : 271
Single-Vertex Connected Components : 168
Maximum Vertices in a Connected Component : 1920
Maximum Edges in a Connected Component : 10158
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.257713
Graph Density : 0.000792032815450364
Modularity : 0.345035
NodeXL Version : 1.0.1.421
Data Import : The graph represents a network of 2,452 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 26 November 2019 at 23:35 UTC.
The requested start date was Monday, 25 November 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 8-minute period from Wednesday, 13 November 2019 at 02:52 UTC to Monday, 25 November 2019 at 01:00 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
Layout Algorithm : The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Graph Source : GraphServerTwitterSearch
Graph Term : custserv
Groups : The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
Edge Color : Edge Weight
Edge Width : Edge Weight
Edge Alpha : Edge Weight
Vertex Radius : Betweenness Centrality
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[435] #cx,#custserv [416] customer,service [372] #influencerpromotion,#topcasestudy [297] customer,experience [289] #yourmustread,#influencerpromotion [241] gt,gt [205] #custserv,#cx [198] gt,#cx [192] itakethelead,365surmarius [192] 365surmarius,themrblueprint Top Word Pairs in Tweet in G1:
[149] full,name [97] name,email [93] dm,full [92] sorry,hear [85] please,dm [64] hm_custserv,hi [53] send,dm [51] please,send [45] hi,sorry [42] home,address Top Word Pairs in Tweet in G2:
[372] #influencerpromotion,#topcasestudy [289] #yourmustread,#influencerpromotion [192] itakethelead,365surmarius [192] 365surmarius,themrblueprint [192] themrblueprint,mrkmrkmoh [192] mrkmrkmoh,mariussou [192] mariussou,kiyotaka_1991 [174] #topcasestudy,#cybersecurity [167] #promoedutech,#yourmustread [158] grazytgrazynatt,influencerprom1 Top Word Pairs in Tweet in G3:
[116] customer,service [108] #cx,#custserv [96] #custserv,#cx [78] #custexp,#cx [59] #custserv,#custexp [52] customer,experience [47] #custexp,#custserv [36] #customerservice,#custserv [35] social,media [29] #custserv,#customerexperience Top Word Pairs in Tweet in G4:
[139] customer,service [137] #cx,#custserv [131] gt,gt [125] gt,#cx [107] #custserv,#contactcenter [90] customer,experience [57] link,bio [56] service,representative [56] representative,store [55] great,customer Top Word Pairs in Tweet in G5:
[18] #cx,#custserv [17] #custserv,#customerservice [14] #cctr,#contactcenter [13] technology,loxysoft [13] customer,service [11] #wfm,technology [10] gartner,analyst [10] #custserv,agents [9] service,agents [8] read,more Top Word Pairs in Tweet in G6:
[32] #bigdata,#datascience [24] #datascience,#ai [22] use,cases [22] customer,support [21] top,#datascience [21] #datascience,use [21] cases,customer [21] support,#bigdata [20] #cx,#custserv [20] kirkdborne,top Top Word Pairs in Tweet in G7:
[48] customer,experience [42] passle,timothy_hughes [30] #custserv,#custexp [24] successful,customer [24] experience,strategy [24] strategy,means [24] means,keeping [24] keeping,consistent [24] consistent,passle [15] #cx,#custserv Top Word Pairs in Tweet in G8:
[3] velvetskye,lstn2urmama [3] lstn2urmama,malekalby [3] malekalby,johnkish20 [3] johnkish20,beatricelacy [3] beatricelacy,rosatrunk [3] rosatrunk,thalaberatung [3] thalaberatung,drkristieleong [2] marshacollier,carlramallo [2] carlramallo,velvetskye [2] drkristieleong,fe Top Word Pairs in Tweet in G9:
[30] #callcenter,#contactcenter [25] call,center [25] #custserv,#cctr [24] #cx,#custserv [23] #cctr,#cx [17] #contactcenter,#custserv [16] #custserv,#customerservice [15] customerthink,#callcenter [14] #contactcenter,#cx [14] ht,kirkdborne Top Word Pairs in Tweet in G10:
[2] bighitent,hm_passport [2] hm_passport,hm_custserv Top Replied-To in Entire Graph:
Top Replied-To in G1:
Top Replied-To in G2:
Top Replied-To in G3:
Top Replied-To in G5:
Top Replied-To in G6:
Top Replied-To in G8:
Top Replied-To in G9:
Top Replied-To in G10:
Top Mentioned in Entire Graph:
Top Mentioned in G1:
Top Mentioned in G2:
Top Mentioned in G3:
Top Mentioned in G4:
Top Mentioned in G5:
Top Mentioned in G6:
Top Mentioned in G7:
Top Mentioned in G8:
Top Mentioned in G9:
Top Mentioned in G10:
Top Tweeters in Entire Graph:
Top Tweeters in G1:
Top Tweeters in G2:
Top Tweeters in G3:
Top Tweeters in G4:
Top Tweeters in G5:
Top Tweeters in G6:
Top Tweeters in G7:
Top Tweeters in G8:
Top Tweeters in G9:
Top Tweeters in G10: