The graph represents a network of 2,479 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 August 2019 at 14:38 UTC.
The requested start date was Sunday, 18 August 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 11-day, 22-hour, 58-minute period from Tuesday, 06 August 2019 at 00:53 UTC to Saturday, 17 August 2019 at 23:52 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2479
Unique Edges : 3227
Edges With Duplicates : 5822
Total Edges : 9049
Number of Edge Types : 3
Mentions : 5731
Tweet : 1541
Replies to : 1777
Self-Loops : 1541
Reciprocated Vertex Pair Ratio : 0.146614437604924
Reciprocated Edge Ratio : 0.255734504636408
Connected Components : 300
Single-Vertex Connected Components : 180
Maximum Vertices in a Connected Component : 1893
Maximum Edges in a Connected Component : 7991
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 4.281499
Graph Density : 0.000667104891744406
Modularity : 0.361726
NodeXL Version : 1.0.1.419
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[452] customer,service [426] #cx,#custserv [207] gt,gt [204] customer,experience [190] #custserv,#custexp [189] contact,center [189] #custserv,#cx [149] full,name [149] #yourmustread,#influencerpromotion [148] #influencerpromotion,#topcasestudy Top Word Pairs in Tweet in G1:
[149] full,name [118] sorry,hear [117] dm,full [104] ð,ð [102] please,dm [99] h,m [96] name,email [63] speak,soon [59] please,send [56] email,address Top Word Pairs in Tweet in G2:
[164] customer,service [84] #custserv,#cx [76] #custserv,#custexp [44] #custexp,#cx [39] #cx,#custserv [38] top,10 [37] #successtrain,meet [37] meet,marshacollier [37] marshacollier,author [37] author,48 Top Word Pairs in Tweet in G3:
[105] #cx,#custserv [85] gt,gt [82] customer,service [69] #custserv,#custexp [63] contact,center [59] customer,experience [53] link,bio [46] verizon,partner [46] partner,customer [46] customer,nice Top Word Pairs in Tweet in G4:
[147] #yourmustread,#influencerpromotion [147] #influencerpromotion,#topcasestudy [140] #topcasestudy,#cybersecurity [128] #cybersecurity,#knowledge [125] #knowledge,#megatrends [61] #fintech,#custserv [58] #megatrends,#influencers [55] #influencers,#influencermarketing [53] #custserv,#ai [49] #influencermarketing,#trust Top Word Pairs in Tweet in G5:
[36] customer,service [22] #cx,#custserv [21] real,world [21] world,tested [20] verint,s [20] s,ryan [17] ryan,hollenbeck [17] 5,#cx [17] #cx,pillars [17] pillars,reach Top Word Pairs in Tweet in G6:
[37] #cctr,#custserv [33] artificial,intelligence [29] customer,service [25] computer,vision [23] customer,journey [20] #customerjourneymapping,#customerjourneymap [20] #customerjourneymap,#customerjourney [20] #customerjourney,#customerexperience [20] #customerexperience,#customerservice [20] #customerservice,#cctr Top Word Pairs in Tweet in G7:
[118] #cx,#custserv [113] gt,gt [77] gt,#cx [56] contact,center [51] customer,experience [26] #custserv,#contactcenter [18] nice,incontact [17] here,gt [17] learn,more [17] digital,transformation Top Word Pairs in Tweet in G8:
[59] #cx,#custserv [55] call,center [53] #callcenter,#contactcenter [46] #contactcenter,#cx [37] #custserv,#customerservice [28] #custserv,#cctr [22] check,out [22] #cctr,#custserv [20] #cx,#customerservice [19] #cctr,#cx Top Word Pairs in Tweet in G9:
[18] #custserv,#customerservice [14] #crm,#cctr [12] #cctr,#contactcenter [11] #customerservice,#custserv [8] #contactcenter,#custserv [8] doing,improve [8] improve,#donor [8] #donor,services [8] services,#custserv [8] #custserv,experience Top Word Pairs in Tweet in G10:
[18] #cx,#custserv [12] #business,#cx [12] #custserv,#washingtondc [11] #summitdc19,#business [10] â,œcustomer [9] customer,service [8] fonolo,blog [7] #washingtondc,#summit [5] contact,center [5] œcustomer,satisfaction Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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