custserv, Twitter, 8/18/2019 5:57:44 PM, 207242


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custserv_2019-08-18_07-37-13.xlsx
custserv_2019-08-18_07-37-13.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 18, 2019
Short Description:
custserv via NodeXL http://bit.ly/2NeDELi
@hm_custserv
@grazytgrazynatt
@influencerprom1
@marshacollier
@billquiseng
@forbes
@ipfconline1
@andrewincontact
@alhopper_
@hyken

Top hashtags:
#custserv
#cx
#customerservice
#custexp
#customerexperience
#cctr
#ai

Description:
Description
The graph represents a network of 2,479 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 August 2019 at 14:38 UTC.

The requested start date was Sunday, 18 August 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 11-day, 22-hour, 58-minute period from Tuesday, 06 August 2019 at 00:53 UTC to Saturday, 17 August 2019 at 23:52 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 2479
Unique Edges : 3227
Edges With Duplicates : 5822
Total Edges : 9049
Number of Edge Types : 3
Mentions : 5731
Tweet : 1541
Replies to : 1777
Self-Loops : 1541
Reciprocated Vertex Pair Ratio : 0.146614437604924
Reciprocated Edge Ratio : 0.255734504636408
Connected Components : 300
Single-Vertex Connected Components : 180
Maximum Vertices in a Connected Component : 1893
Maximum Edges in a Connected Component : 7991
Maximum Geodesic Distance (Diameter) : 17
Average Geodesic Distance : 4.281499
Graph Density : 0.000667104891744406
Modularity : 0.361726
NodeXL Version : 1.0.1.419

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[84] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[63] -
[26] http://customerservicedaily.com
[24] https://ca.linkedin.com/in/nickkossovan
[22] https://www.paycompliment.com/
[21] https://www.myfrugalbusiness.com/2017/07/top-10-ways-beat-biz-rivals-bootstrap.html?utm_source=social&utm_medium=post
[17] https://twitter.com/messages/compose?recipient_id=808737074
[15] https://builtin.com/artificial-intelligence/ai-in-banking
[15] Customer
[14] http://doug-sandler-3bnl.squarespace.com/news/2014/12/29/9-actions-to-go-beyond-customer-expectations

Top URLs in Tweet in G1:
[84] https://twitter.com/login?redirect_after_login=/messages/compose?recipient_id=808737074
[17] https://twitter.com/messages/compose?recipient_id=808737074
[4] http://bit.ly/2t18SJl
[4] https://www2.hm.com/es_mx/customer-service/shopping-at-hm/localizador-de-tiendas.html?store-locator-search=CDMX
[3] https://www2.hm.com/tr_tr/customer-service/contact.html
[3] https://www2.hm.com/en_in/customer-service/shopping-at-hm/store-locator.html
[2] http://www.hm.com/
[2] https://www2.hm.com/nl_nl/productpage.0798110005.html
[2] https://www2.hm.com/es_mx/customer-service/shopping-at-hm/localizador-de-tiendas.html
[2] http://www.hm.com/de/contact

Top URLs in Tweet in G2:
[26] http://customerservicedaily.com
[12] https://www.youtube.com/watch?v=zPfeTFxqet4&feature=youtu.be

[9] https://www.igniteyourservice.com/post/4-tips-to-communicate-your-service-expectations
[6] https://twitter.com/AlHopper_/status/1161451131777761281
[6] https://hyken.com/customer-service-culture/customer-service-may-not-be-first-priority-thats-okay/?utm_content=buffer64542&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[6] https://www.mycustomer.com/customer-experience/loyalty/how-do-the-most-loved-brands-satisfy-their-customers-core-emotional?platform=hootsuite
[5] http://buff.ly/2CdiF5T
[5] https://twitter.com/AlHopper_/status/1161453654240583691
[5] https://www.shaunbelding.com/customer-service-blog/be-loyal-to-customers-not-just-their-wallets/
[5] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2045822&sessionid=1&key=92F58BA995B3069C996800A3F2313A0D®Tag=&sourcepage=register

Top URLs in Tweet in G3:
[24] https://ca.linkedin.com/in/nickkossovan
[14] http://doug-sandler-3bnl.squarespace.com/news/2014/12/29/9-actions-to-go-beyond-customer-expectations
[4] https://www.amazon.com/CustServ-Customer-Service-Culture-Experience-ebook/dp/B075WZLPPV/ref=cm_cr_arp_d_product_top?ie=UTF8
[4] http://www.twitterliveevents.com/
[4] https://www.cca-global.com/content/events/cca-annual-convention-2019/
[4] https://pfgregg.com/
[3] https://www.business.att.com/learn/tech-advice/omnichannel-for-healthcare.html
[3] https://www.studyfromhome.co.nz/tips-for-finding-your-first-customer-service-job/
[3] https://docs.google.com/forms/d/e/1FAIpQLSeSodYL00eY_tKPI6S0mMwPmG9rUY6Fb6cJa2_CdP4pBppvnw/viewform
[3] https://blog.contactcenterpipeline.com/2019/07/making-ai-work-in-the-contact-center/

Top URLs in Tweet in G4:
[6] https://www.linkedin.com/pulse/create-good-energy-cr%C3%A9ez-une-bonne-%C3%A9nergie-tw%C3%B3rzcie-dobr%C4%85-gra%C5%BCyna-tt/
[6] https://www.infoclutch.com/blog/technology-trends-for-small-businesses-2019?utm_content=buffer944d2&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] https://www.careerarc.com/job-listing/worldpay-jobs-associate-customer-service-specialist-future-openings-24862041?campaign_id=21000&cb=1562778026&src=1&tx=KTrzNGrAEbyybg&utm_campaign=TW01&utm_medium=TW&utm_source=JC
[2] https://www.careerarc.com/job-listing/worldpay-jobs-inside-existing-sales-representative-29989763?campaign_id=21000&cb=1562778026&src=1&tx=dfEJupQxvNCZ0g&utm_campaign=TW01&utm_medium=TW&utm_source=JC
[2] https://helpcrunch.com/blog/support-team/
[2] https://www.careerarc.com/job-listing/worldpay-jobs-inside-new-sales-rep-30052564?campaign_id=21000&cb=1562778026&src=1&tx=gyokKuLwzA6FVA&utm_campaign=TW01&utm_medium=TW&utm_source=JC
[2] https://www.careerarc.com/job-listing/worldpay-jobs-inside-new-sales-franchise-sales-30086475?campaign_id=21000&cb=1562778026&src=1&tx=YifugdrmElRwMw&utm_campaign=TW01&utm_medium=TW&utm_source=JC
[1] https://www.linkedin.com/pulse/want-grow-exponentially-you-can-gra%C5%BCyna-tt/?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_post_details%3B08d5lJgJT0mFgrn%2FYjGwTA%3D%3D
[1] https://www.linkedin.com/feed/update/urn:li:activity:6566004080378945536/
[1] https://www.linkedin.com/posts/gtatidea_proedutech-influencerpromotion-yourmustread-activity-6564745846670278656--GHo

Top URLs in Tweet in G5:
[60] -
[14] blog
[14] Customer
[14] 2019
[14] external
[10] The
[10] Five
[10] Susanne
[10] Pitts
[9] to

Top URLs in Tweet in G6:
[15] https://builtin.com/artificial-intelligence/ai-in-banking
[13] https://www.forbes.com/sites/nicolemartin1/2018/11/12/how-ai-is-revolutionizing-digital-marketing/?ss=ai-big-data#2826e6741f62
[11] https://engage.bah.com/Article/Redirect/c25628be-3115-4f1c-8b36-fcae5e403792?uc=30185&g=66cc2129-94ab-49dd-b3c1-43112cbaf598&f=70834
[10] https://chatbotslife.com/ai-powered-chatbots-the-right-way-to-improve-customer-service-8d48ac56eaa1
[9] https://chatbotslife.com/creating-a-chatbot-business-case-bfbf61f7a01
[7] https://www.cognilytica.com/2018/08/02/infographic-top-8-ways-ai-is-improving-customer-service/
[5] https://www.viralnation.com/blog/video-content-marketing-guide-how-to-implement-your-strategy/
[4] https://www.pwc.com/us/en/industries/financial-services/library/pdf/pwc-fsi-q-and-a-ia-survey-2019.pdf
[2] https://techsee.me/blog/ideal-customer-journey-map/?utm_content=98205949&utm_medium=social&utm_source=twitter&hss_channel=tw-4922987673
[2] https://techsee.me/blog/ideal-customer-journey-map/?utm_content=98205816&utm_medium=social&utm_source=twitter&hss_channel=tw-4922987673

Top URLs in Tweet in G7:
[9] https://www.linkedin.com/pulse/how-voice-changing-marketing-technology-dan-galante
[4] https://webinar.enterpriseconnect.com/5441?keycode=MAA1
[3] https://success.serenova.com/lp-microservices-critical-to-cc-success/?CLS=MKTG_Social_Media&utm_source=twitter&utm_medium=social-organic&utm_campaign=2019-Q3&utm_content=microservices-critical-to-cc-success
[2] https://www.nice.com/eem-calculator
[2] https://sloanreview.mit.edu/article/the-magic-that-makes-customer-experiences-stick/?utm_source=twitter
[2] http://customerthink.com/how-to-better-know-your-customer-in-the-era-of-digital-transformation/?utm_source=twitter
[2] https://www.forbes.com/sites/danielnewman/2019/07/14/top-10-digital-transformation-trends-for-2020/?utm_source=twitter#6df291ba76be
[2] https://www.zdnet.com/article/what-is-digital-transformation-everything-you-need-to-know-about-how-technology-is-reshaping/?utm_source=twitter
[2] https://www.inc.com/john-hall/3-trends-in-digital-transformation-analytics-every-leader-should-be-aware-of.html?utm_source=twitter
[2] https://www.mattsenkumar.com/5-tips-to-reduce-dead-air-space-during-calls/

Top URLs in Tweet in G8:
[8] https://moregeek.callcentergeek.com/
[5] https://expiviausa.com/call-center-geek-podcast/
[4] https://expiviausa.com/13-more-call-center-games-to-play-in-your-center/
[4] https://expiviausa.com/improving-call-center-attendance/
[4] https://www.buzzsprout.com/236445/1550047-call-center-management-equation-true-story-best-podcast-we-have-done
[3] https://www.buzzsprout.com/236445/1516858-special-announcement-free-version-of-our-new-call-center-book-more-advice-from-a-call-center-geek?utm_content=buffer41123&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[3] http://icmi.com/Resources/2019/six-hidden-costs-of-saying-no
[3] https://www.icmi.com/Resources/2019/how-to-recruit-and-retain-customer-centric-employees
[3] http://icmi.com/Resources/2019/developing-a-customer-centric-culture
[3] https://www.icmi.com/Resources/2019/2-small-changes-that-cut-agent-ramp-up-time-by-75-percent

Top URLs in Tweet in G9:
[3] https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=133444#.XUxI5zy23Io.twitter
[3] http://www.smartcustomerservice.com/Articles/News-Briefs/Conversica-Enhances-AI-Conversational-Platform-133496.aspx#.XVQaTKNJU3I.twitter
[2] https://acquire.io/knowledge-base
[2] http://www.smartcustomerservice.com/Articles/News-Briefs/NovelVox-Releases-Cisco-Finesse-Mobile-Agent-2.0-132696.aspx#.XROiqbMIQaQ.twitter
[1] https://www.forbes.com/sites/danielnewman/2019/04/16/5-ways-ai-is-transforming-the-customer-experience/#1c116bb8465a
[1] https://acquire.io/blog/motivate-team-better-customer-service/
[1] https://acquire.io/blog/latest-product-update-in-live-chat-messenger/
[1] https://acquire.io/blog/live-chat-co-browsing-receive-real-time-support-quickly-easily/
[1] https://acquire.io/blog/considerations-finding-ideal-live-chat-software/
[1] https://www.businessnewsdaily.com/7025-live-chat-solutions.html

Top URLs in Tweet in G10:
[10] https://pacesummitdc.com/
[4] https://www.paceassociation.org/ev_calendar_day.asp?date=8/22/2019&eventid=101
[2] https://fonolo.com/blog/2018/11/how-will-people-contact-companies-next-year-beware-cohort-behavior-studies/?ls=web_twitter
[2] https://fonolo.com/blog/2019/04/calling-all-call-centers-confessions-of-a-tech-support-agent/?ls=web_twitter
[2] https://www.surveymonkey.com/r/96D3GNF
[2] https://www.wsj.com/articles/everyone-hates-customer-service-this-is-why-11564804882
[2] https://www.kustomer.com/webinar-channel/?commid=366978?utm_source=twitter&utm_medium=social&utm_campaign=personalization
[2] https://www.inc.com/jonathan-steiman/3-ways-to-provide-excellent-social-media-customer-service.html?utm_content=buffer15766&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://fonolo.com/blog/2019/04/the-undercover-customer-inside-the-apple-store/?ls=web_twitter
[1] https://fonolo.com/blog/2019/08/four-podcasts-every-customer-service-manager-should-listen-to/

Top Domains
Top Domains in Tweet in Entire Graph:
[290] twitter.com
[200] okt.to
[78] careerarc.com
[74] linkedin.com
[70] forbes.com
[64] hm.com
[63] contactcenterpipeline.com
[47] techsee.me
[31] customerthink.com
[29] youtube.com

Top Domains in Tweet in G1:
[109] twitter.com
[63] hm.com
[8] bit.ly
[2] swarmapp.com
[1] m.fr
[1] ristournes.si
[1] youtube.com
[1] cosstores.com
[1] twopcharts.com

Top Domains in Tweet in G2:
[152] twitter.com
[28] customerservicedaily.com
[25] customerservicezone.com
[24] forbes.com
[22] mycustomer.com
[20] contactcenterpipeline.com
[15] youtube.com
[15] business2community.com
[14] hyken.com
[14] igniteyourservice.com

Top Domains in Tweet in G3:
[85] okt.to
[49] careerarc.com
[30] linkedin.com
[18] contactcenterpipeline.com
[15] squarespace.com
[12] serviceskills.com
[12] iconohash.com
[8] pfgregg.com
[8] facebook.com
[5] twitter.com

Top Domains in Tweet in G4:
[28] careerarc.com
[10] linkedin.com
[6] infoclutch.com
[2] helpcrunch.com
[1] instagram.com
[1] cognilytica.com
[1] t.co

Top Domains in Tweet in G5:
[17] forbes.com
[15] verint.com
[14] customerthink.com
[9] salesforce.com
[6] postbeyond.com
[6] slideshare.net
[5] eptica.com
[5] e27.co
[4] cmswire.com
[4] radian6.com

Top Domains in Tweet in G6:
[44] techsee.me
[19] chatbotslife.com
[15] builtin.com
[13] forbes.com
[11] bah.com
[7] cognilytica.com
[5] viralnation.com
[5] okt.to
[4] pwc.com
[2] twitter.com

Top Domains in Tweet in G7:
[110] okt.to
[15] linkedin.com
[15] serenova.com
[8] mattsenkumar.com
[6] givainc.com
[4] forbes.com
[4] enterpriseconnect.com
[3] cmswire.com
[3] zdnet.com
[2] uk.com

Top Domains in Tweet in G8:
[25] contactcenterpipeline.com
[24] icmi.com
[19] expiviausa.com
[10] ow.ly
[9] buzzsprout.com
[8] callcentergeek.com
[5] customerthink.com
[4] co.uk
[4] youtube.com
[3] hubspot.com

Top Domains in Tweet in G9:
[12] smartcustomerservice.com
[8] acquire.io
[6] destinationcrm.com
[5] vonage.com
[2] growthhackers.com
[2] blogspot.com
[1] forbes.com
[1] businessnewsdaily.com
[1] talkdesk.com
[1] over.ai

Top Domains in Tweet in G10:
[14] fonolo.com
[12] pacesummitdc.com
[5] paceassociation.org
[3] inc.com
[3] kustomer.com
[3] twitter.com
[2] surveymonkey.com
[2] wsj.com
[2] austincontactcenter.org
[1] co.za

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3014] custserv
[964] cx
[429] customerservice
[322] custexp
[292] customerexperience
[252] cctr
[225] ai
[192] contactcenter
[177] yourmustread
[172] influencerpromotion



Top Hashtags in Tweet in G1:
[7] hmxme
[2] hm
[2] hmonline
[2] boycotthm
[2] factsdontliepeopledo
[1] hmconscious
[1] weekendvibes
[1] fail
[1] helpplease
[1] nothappy

Top Hashtags in Tweet in G2:
[1306] custserv
[244] cx
[136] customerservice
[120] custexp
[58] customerexperience
[49] leadership
[40] successtrain
[39] healthcare
[37] cctr
[34] training

Top Hashtags in Tweet in G3:
[443] custserv
[148] cx
[82] custexp
[67] customerexperience
[62] customerservice
[49] analytics
[46] rpa
[30] salesperformance
[28] cctr
[25] toronto

Top Hashtags in Tweet in G4:
[175] yourmustread
[170] influencerpromotion
[157] topcasestudy
[150] cybersecurity
[130] knowledge
[125] megatrends
[97] custserv
[78] fintech
[66] influencermarketing
[63] influencers

Top Hashtags in Tweet in G5:
[136] custserv
[65] cx
[23] ai
[14] loyalty
[13] cctr
[11] marketing
[11] custexp
[8] customerservice
[8] crm
[8] chatbots

Top Hashtags in Tweet in G6:
[85] custserv
[55] ai
[37] customerexperience
[37] cctr
[33] machinelearning
[28] banking
[27] cx
[21] customerservice
[20] fintech
[20] customerjourneymapping

Top Hashtags in Tweet in G7:
[189] custserv
[157] cx
[41] contactcenter
[40] analytics
[34] ai
[29] digitaltransformation
[23] innovation
[18] cloud
[17] wfm
[15] pbr

Top Hashtags in Tweet in G8:
[147] custserv
[111] cx
[85] contactcenter
[77] cctr
[74] callcenter
[70] customerservice
[39] callcentergeek
[15] customerexperience
[10] ccpipeline
[9] customersuccess

Top Hashtags in Tweet in G9:
[47] custserv
[30] customerservice
[18] crm
[18] cctr
[13] contactcenter
[11] cx
[8] customersupport
[8] donor
[7] customerexperience
[4] ai

Top Hashtags in Tweet in G10:
[60] custserv
[28] cx
[15] business
[14] washingtondc
[13] contactcenter
[12] summitdc19
[11] customerservice
[9] summit
[7] discount
[6] cctr

Top Words
Top Words in Tweet in Entire Graph:
[4849] Words in Sentiment List#1: Positive
[1451] Words in Sentiment List#2: Negative
[17] Words in Sentiment List#3: Angry/Violent
[113405] Non-categorized Words
[119707] Total Words
[3014] #custserv
[1136] customer
[964] #cx
[640] service
[545] hm_custserv

Top Words in Tweet in G1:
[530] hm_custserv
[309] please
[272] dm
[259] hi
[227] address
[192] order
[183] hey
[179] sorry
[178] full
[177] ð

Top Words in Tweet in G2:
[1306] #custserv
[336] customer
[264] alhopper_
[244] #cx
[243] service
[234] marshacollier
[201] customers
[194] gregortbach
[143] s
[136] #customerservice

Top Words in Tweet in G3:
[443] #custserv
[255] customer
[170] gt
[148] #cx
[126] nice
[104] service
[84] job
[82] #custexp
[79] work
[70] associate

Top Words in Tweet in G4:
[204] grazytgrazynatt
[174] #yourmustread
[170] #influencerpromotion
[157] #topcasestudy
[150] #cybersecurity
[136] influencerprom1
[130] #knowledge
[125] #megatrends
[107] kiyotaka_1991
[97] #custserv

Top Words in Tweet in G5:
[136] #custserv
[65] #cx
[64] customer
[50] service
[34] forbes
[30] more
[28] s
[25] 5
[23] #ai
[21] verint

Top Words in Tweet in G6:
[85] #custserv
[62] customer
[55] #ai
[47] ipfconline1
[46] v
[39] intelligence
[37] #customerexperience
[37] #cctr
[33] artificial
[33] #machinelearning

Top Words in Tweet in G7:
[229] gt
[189] #custserv
[157] #cx
[95] customer
[67] nice
[61] contact
[56] center
[52] experience
[41] #contactcenter
[40] #analytics

Top Words in Tweet in G8:
[147] #custserv
[111] #cx
[85] #contactcenter
[81] center
[77] #cctr
[74] #callcenter
[70] #customerservice
[64] call
[47] customer
[39] #callcentergeek

Top Words in Tweet in G9:
[47] #custserv
[30] #customerservice
[18] #crm
[18] #cctr
[13] experience
[13] #contactcenter
[12] customer
[11] #cx
[11] customers
[10] here

Top Words in Tweet in G10:
[60] #custserv
[28] #cx
[19] more
[15] customer
[15] service
[15] #business
[14] #washingtondc
[13] fonolo
[13] #contactcenter
[13] â

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[452] customer,service
[426] #cx,#custserv
[207] gt,gt
[204] customer,experience
[190] #custserv,#custexp
[189] contact,center
[189] #custserv,#cx
[149] full,name
[149] #yourmustread,#influencerpromotion
[148] #influencerpromotion,#topcasestudy

Top Word Pairs in Tweet in G1:
[149] full,name
[118] sorry,hear
[117] dm,full
[104] ð,ð
[102] please,dm
[99] h,m
[96] name,email
[63] speak,soon
[59] please,send
[56] email,address

Top Word Pairs in Tweet in G2:
[164] customer,service
[84] #custserv,#cx
[76] #custserv,#custexp
[44] #custexp,#cx
[39] #cx,#custserv
[38] top,10
[37] #successtrain,meet
[37] meet,marshacollier
[37] marshacollier,author
[37] author,48

Top Word Pairs in Tweet in G3:
[105] #cx,#custserv
[85] gt,gt
[82] customer,service
[69] #custserv,#custexp
[63] contact,center
[59] customer,experience
[53] link,bio
[46] verizon,partner
[46] partner,customer
[46] customer,nice

Top Word Pairs in Tweet in G4:
[147] #yourmustread,#influencerpromotion
[147] #influencerpromotion,#topcasestudy
[140] #topcasestudy,#cybersecurity
[128] #cybersecurity,#knowledge
[125] #knowledge,#megatrends
[61] #fintech,#custserv
[58] #megatrends,#influencers
[55] #influencers,#influencermarketing
[53] #custserv,#ai
[49] #influencermarketing,#trust

Top Word Pairs in Tweet in G5:
[36] customer,service
[22] #cx,#custserv
[21] real,world
[21] world,tested
[20] verint,s
[20] s,ryan
[17] ryan,hollenbeck
[17] 5,#cx
[17] #cx,pillars
[17] pillars,reach

Top Word Pairs in Tweet in G6:
[37] #cctr,#custserv
[33] artificial,intelligence
[29] customer,service
[25] computer,vision
[23] customer,journey
[20] #customerjourneymapping,#customerjourneymap
[20] #customerjourneymap,#customerjourney
[20] #customerjourney,#customerexperience
[20] #customerexperience,#customerservice
[20] #customerservice,#cctr

Top Word Pairs in Tweet in G7:
[118] #cx,#custserv
[113] gt,gt
[77] gt,#cx
[56] contact,center
[51] customer,experience
[26] #custserv,#contactcenter
[18] nice,incontact
[17] here,gt
[17] learn,more
[17] digital,transformation

Top Word Pairs in Tweet in G8:
[59] #cx,#custserv
[55] call,center
[53] #callcenter,#contactcenter
[46] #contactcenter,#cx
[37] #custserv,#customerservice
[28] #custserv,#cctr
[22] check,out
[22] #cctr,#custserv
[20] #cx,#customerservice
[19] #cctr,#cx

Top Word Pairs in Tweet in G9:
[18] #custserv,#customerservice
[14] #crm,#cctr
[12] #cctr,#contactcenter
[11] #customerservice,#custserv
[8] #contactcenter,#custserv
[8] doing,improve
[8] improve,#donor
[8] #donor,services
[8] services,#custserv
[8] #custserv,experience

Top Word Pairs in Tweet in G10:
[18] #cx,#custserv
[12] #business,#cx
[12] #custserv,#washingtondc
[11] #summitdc19,#business
[10] â,œcustomer
[9] customer,service
[8] fonolo,blog
[7] #washingtondc,#summit
[5] contact,center
[5] œcustomer,satisfaction

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@alhopper_
@complexified
@gregortbach
@markc_avgi
@stephaniethum
@marshacollier
@immarkbernhardt
@gallifreyan
@elizabethtraub

Top Replied-To in G1:
@hm_custserv
@mbadips
@shazosharane
@mariahaneklau
@hm
@_lauraimrie
@derdeininger
@stevennott
@charly_young
@iewke

Top Replied-To in G2:
@alhopper_
@complexified
@gregortbach
@markc_avgi
@stephaniethum
@immarkbernhardt
@marshacollier
@gallifreyan
@elizabethtraub
@nitestar

Top Replied-To in G4:
@grazytgrazynatt
@fujio0606
@lqiwfuokvh0ynyr
@influencerprom1
@chidambara09
@itakethelead
@sumawun
@pierrepinna
@cynthia_lardner
@ai_miami

Top Replied-To in G5:
@salesforce
@forrester
@pascalgauvrit

Top Replied-To in G7:
@callcentrehelp

Top Replied-To in G8:
@microsoft
@starbucks

Top Replied-To in G9:
@zappix
@twilio
@accenture
@vonage
@myconversica
@novelvox
@ringcentral
@luminosoinsight
@voximplant
@zendesk

Top Replied-To in G10:
@allisonlcarter

Top Mentioned
Top Mentioned in Entire Graph:
@marshacollier
@grazytgrazynatt
@alhopper_
@gregortbach
@influencerprom1
@kiyotaka_1991
@stephaniethum
@hm_custserv
@immarkbernhardt
@forbes

Top Mentioned in G1:
@hm_custserv
@hm
@hmusa
@hmmexico
@shawnmendes
@arianagrande
@bryanthechamp
@fashionuniteduk
@lauraonita
@karljohanp

Top Mentioned in G2:
@marshacollier
@alhopper_
@gregortbach
@stephaniethum
@immarkbernhardt
@complexified
@hyken
@billquiseng
@markc_avgi
@ideakid88

Top Mentioned in G3:
@wellswongtk
@5000fish
@melkettle
@icechatandemail
@sugarcrm
@yurbi

Top Mentioned in G4:
@grazytgrazynatt
@influencerprom1
@kiyotaka_1991
@sumawun
@itakethelead
@wanderingstarz1
@_____yo_____yo
@365surmarius
@themrblueprint
@mrkmrkmoh

Top Mentioned in G5:
@forbes
@verint
@salesforce
@forbescommcncl
@customerthink
@forrester
@newvoicemedia
@coveo
@charlieisaacs
@kateleggett

Top Mentioned in G6:
@ipfconline1
@builtin
@forbes
@techsee_me
@redsparkinfo
@chatbots_life
@boozallen
@kirkdborne
@cognilytica

Top Mentioned in G7:
@serenovashine
@incontact
@mattsenkumar
@mcgeesmith
@nojitter
@nexidia
@niceltd
@247ai_anz
@mburbick
@forbes

Top Mentioned in G8:
@callcentericmi
@customerisfirst
@debbieszumylo
@kayejchapman
@ndytg
@susanhash
@evolvingmgmt
@nealtopf
@madtownjessie
@bradcleveland

Top Mentioned in G9:
@surveymonkey
@crm
@jannmerklermg
@whatsapp
@cisco
@growthhackers
@jaypurohit09
@myconversica
@cmo_com
@cmo_council

Top Mentioned in G10:
@fonolo
@sparkcentral
@wsj
@nytimes
@newswatchtv
@trust_cb
@bradbirnbaum
@austin_acca
@kustomer
@indystar

Top Tweeters
Top Tweeters in Entire Graph:
@amazonhelp
@virginmedia
@airtel_presence
@americanair
@marshawright
@arkangelscrap
@easy_branches
@btcare
@sectest9
@paoloigna1

Top Tweeters in G1:
@yodelonline
@hermesparcels
@fulminouis
@myntra
@nafilezade
@kimberleyyyy_xo
@hm_custserv
@auth_gen_person
@lullabynk
@ema2ren

Top Tweeters in G2:
@paoloigna1
@ssscoop475
@rosatrunk
@ludmarx1
@rockchristopher
@ramikantari
@buffer
@marshacollier
@beatricelacy
@tom__coleman

Top Tweeters in G3:
@pandoraskids
@kobmaxqueen
@warrenwhitlock
@tdkinser
@joshuadowidat
@fsonnenberg
@drferdowsi
@melkettle
@aceconcierge
@dtnetiquette

Top Tweeters in G4:
@marshawright
@easy_branches
@sectest9
@brettcateley
@evankirstel
@jilliemary
@chidambara09
@princess3rina
@rockybalboahp
@stevekrohn

Top Tweeters in G5:
@valaafshar
@andytoronto
@zdnet
@forbes
@fortunemagazine
@entrepreneur
@juliebhunt
@jeffsheehan
@venturebeat
@charlieisaacs

Top Tweeters in G6:
@arkangelscrap
@gamergeeknews
@howardstrauber
@bernardo_pirola
@ssxman2
@joaniratxeta
@ipfconline1
@jblefevre60
@cathcervoni
@markmcardle

Top Tweeters in G7:
@btcare
@ottlegalrebels
@pardoe_ai
@gagnelegal
@wiomax_pa
@iottogether
@jankutschera
@e_nterdiscipl
@wiomax_md
@vivektweetsso

Top Tweeters in G8:
@xbox
@starbucks
@randyhamilton
@pakay20
@p_hendrickson
@markchristie
@callcentericmi
@irfantariq
@enricomolinari
@microsoft

Top Tweeters in G9:
@growthhackers
@linejp_official
@ucstrategies
@danielnewmanuv
@manojmayogi
@ringcentral
@sendgrid
@ashleymerklermg
@surveymonkey
@cisco

Top Tweeters in G10:
@nytimes
@washingtonpost
@wsj
@inc
@mjasonhouck
@indystar
@sacbee_news
@latimes
@mtnza
@nytopinion