custexp, Twitter, 8/18/2019 5:29:39 PM, 207241


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custexp_2019-08-18_08-11-05.xlsx
custexp_2019-08-18_08-11-05.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
August 18, 2019
Short Description:
custexp via NodeXL http://bit.ly/2NhO8JZ
@annettefranz
@purpleplanetcom
@mycustomer
@debbieszumylo
@billquiseng
@forbes
@nycjobhuntleads
@forrester
@ernanroman
@balaji_sandiego

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#marketing
#customerservice

Description:
Description
The graph represents a network of 946 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 18 August 2019 at 15:11 UTC.

The requested start date was Sunday, 18 August 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 22-hour, 33-minute period from Sunday, 04 August 2019 at 00:54 UTC to Saturday, 17 August 2019 at 23:27 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 946
Unique Edges : 1067
Edges With Duplicates : 1522
Total Edges : 2589
Number of Edge Types : 3
Mentions : 1499
Replies to : 18
Tweet : 1072
Self-Loops : 1072
Reciprocated Vertex Pair Ratio : 0.0510204081632653
Reciprocated Edge Ratio : 0.0970873786407767
Connected Components : 198
Single-Vertex Connected Components : 139
Maximum Vertices in a Connected Component : 590
Maximum Edges in a Connected Component : 1815
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.807907
Graph Density : 0.00126738033714778
Modularity : 0.406921
NodeXL Version : 1.0.1.419

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[124] https://fiverr.com/makeunique1/
[34] https://twinybots.ch/
[28] http://digital-leadership-associates.passle.net/post/102fpdu/customer-effort-how-to-measure-it-right
[18] https://www.go.webhelp.com/automation-whitepaper/
[17] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[17] https://www.youtube.com/watch?v=zPfeTFxqet4&feature=youtu.be

[16] https://sloanreview.mit.edu/article/the-magic-that-makes-customer-experiences-stick/
[14] https://www.linkedin.com/pulse/how-voice-changing-marketing-technology-dan-galante
[14] https://cloudcherry.com/blog/breaking-the-status-quo-of-cx-part-2/
[13] http://businessoverbroadway.com/2017/09/18/state-of-analytics-in-customer-programs-customer-loyalty-focus-machine-learning-adoption-and-the-data-science-skill-gap/

Top URLs in Tweet in G1:
[16] https://twinybots.ch/
[7] https://kayejchapman.com/how-to-drive-customer-experience-through-effective-agent-training
[6] https://www.cbtnews.com/why-dealerships-need-to-improve-their-customer-experience/?utm_content=98066240&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[3] https://www.forbes.com/sites/forbestechcouncil/2019/08/05/how-a-framework-for-ai-can-help-enhance-the-customer-experience/
[3] https://experienceinvestigators.com/building-customer-trust/
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[3] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[3] https://docs.google.com/forms/d/e/1FAIpQLSeSodYL00eY_tKPI6S0mMwPmG9rUY6Fb6cJa2_CdP4pBppvnw/viewform
[3] https://cloudcherry.com/blog/breaking-the-status-quo-of-cx-part-2/
[2] http://omegazadvisors.com/2017/04/24/customer-service-tips/

Top URLs in Tweet in G2:
[10] https://www.mycustomer.com/customer-experience/engagement/why-overuse-of-customer-engagement-technologies-is-harming-cx?platform=hootsuite
[9] https://www.mycustomer.com/customer-experience/engagement/what-is-agile-customer-experience-and-how-do-you-deliver-it?platform=hootsuite
[8] https://www.mycustomer.com/customer-experience/engagement/last-chance-to-become-cx-leader-of-the-year-2019-entries-close-july?platform=hootsuite
[8] https://www.mycustomer.com/marketing/data/why-our-methods-of-measuring-conversations-and-emotions-are-fundamentally-flawed?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/loyalty/how-do-the-most-loved-brands-satisfy-their-customers-core-emotional?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/voice-of-the-customer/how-to-use-diary-studies-to-better-understand-customer?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/who-is-hiring-journey-managers-and-should-you-too?platform=hootsuite
[7] https://www.mycustomer.com/marketing/data/how-to-incentivise-omnichannel-customers-to-identify-themselves-instore?platform=hootsuite
[7] https://www.mycustomer.com/customer-experience/engagement/a-customer-success-mindset-cant-save-cx-alone-but-its-a-start?platform=hootsuite
[6] https://www.mycustomer.com/service/management/why-customers-shouldnt-help-you-write-your-service-vision-statement?platform=hootsuite

Top URLs in Tweet in G3:
[11] https://cx-journey.com/2019/08/5-key-building-blocks-of-a-winning-customer-experience-strategy.html
[11] https://cx-journey.com/2019/08/deliver-new-value-to-your-customers-with-future-state-journey-mapping.html
[4] https://cx-journey.com/2019/06/the-secret-sauce-to-achieve-outcomes.html
[4] https://www.business2community.com/customer-experience/customer-service-may-not-be-your-first-priority-and-thats-okay-02229251
[4] https://www.digitalistmag.com/customer-experience/2019/07/02/how-to-break-down-barriers-to-better-customer-experience-qa-with-cx-expert-dan-gingiss-06199303?campaigncode=CRM-YC19-INF-BLOGDAN
[3] CX
[3] https://cx-journey.com/2019/07/one-more-journey-mapping-mistake.html
[3] https://cx-journey.com/2019/05/you-arent-journey-mapping.html
[3] https://www.ttec.com/blog/excellent-cx-eludes-most-brands#utm_source=linkedin&utm_medium=organic_social&utm_content=blog
[3] http://customerthink.com/deliver-new-value-to-your-customers-with-future-state-journey-mapping/

Top URLs in Tweet in G4:
[17] https://www.youtube.com/watch?v=zPfeTFxqet4&feature=youtu.be

[9] https://twinybots.ch/
[7] https://cloudcherry.com/blog/breaking-the-status-quo-of-cx-part-2/
[5] https://www.igniteyourservice.com/post/4-tips-to-communicate-your-service-expectations
[5] https://jonallo.com/great-customer-experience/
[5] https://hyken.com/customer-experience-2/customer-service-articles-august-5-2019/?utm_content=buffer7c431&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] https://www.bedifferentorbedead.com/blog/item/how_to_kill_dumb_rules_and_amaze_your_customers
[4] https://vision.gl/
[4] https://www.iris.xyz/sell/client-experience/what-signals-are-you-unintentionally-sending-your-clients
[4] https://www.forbes.com/sites/forbestechcouncil/2019/08/05/how-a-framework-for-ai-can-help-enhance-the-customer-experience/

Top URLs in Tweet in G5:
[9] https://beyondphilosophy.com/books/
[4] https://www.icmi.com/Resources/2019/developing-a-customer-centric-culture
[4] https://www.cmswire.com/customer-experience/customer-experience-isnt-about-fixing-discomfort-its-about-preventing-it/
[4] https://kayejchapman.com/how-to-drive-customer-experience-through-effective-agent-training
[4] https://clearaction.com/customer-experience-vision-silos-dictate-value/
[3] https://www.forbes.com/sites/forbestechcouncil/2019/08/01/why-self-service-is-imperative-to-the-future-of-cx/
[2] https://www.forbes.com/sites/forbestechcouncil/2019/08/05/how-a-framework-for-ai-can-help-enhance-the-customer-experience/
[2] https://www.julia-ahlfeldt.com/cx-change-management-in-action-cx-mini-masterclass-e48/
[2] https://beyondphilosophy.com/cx-assessment/survey/
[2] https://beyondphilosophy.com/intuitive-customer-self-assessment/

Top URLs in Tweet in G6:
[124] https://fiverr.com/makeunique1/
[17] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[14] https://www.linkedin.com/pulse/how-voice-changing-marketing-technology-dan-galante
[10] https://dangalante.me/2019/08/02/how-voice-tech-is-innovating-marketing-the-customer-experience/
[7] http://businessoverbroadway.com/2017/09/18/state-of-analytics-in-customer-programs-customer-loyalty-focus-machine-learning-adoption-and-the-data-science-skill-gap/
[6] https://www.askdangalante.com/post/186727540796/how-voice-tech-is-innovating-marketing-customer
[5] https://www.slideshare.net/Dgalantenyc/steps-edtechelearning-can-take-to-improve-learning-for-teachers-students-80837908
[4] https://www.youtube.com/watch?v=VR9ftQ1iXJ4&feature=youtu.be

[4] https://lnkd.in/dH6ntyc
[3] https://dangalante.me/2018/09/30/using-marketing-to-innovate-the-organization/

Top URLs in Tweet in G7:
[10] https://www.liftmarketingconsulting.com/blog/the-role-of-the-chief-marketing-officer
[6] https://www.invespcro.com/blog/the-importance-of-online-customer-reviews-infographic/
[3] http://www.oracle.com/goto/cxresearch
[2] https://sloanreview.mit.edu/article/the-magic-that-makes-customer-experiences-stick/
[2] Bliss
[2] https://www.consumeraffairs.com/news/study-finds-many-brands-leave-consumers-upset-and-disappointed-073119.html
[1] https://www.customerbliss.com/how-airbnb-determines-goals/
[1] https://go.oracle.com/LP=83814
[1] https://smartercx.com/from-gen-z-to-boomers-82-of-consumers-have-been-disappointed-by-brands/
[1] https://www.customerbliss.com/deliver-peace-of-mind-not-paperwork/

Top URLs in Tweet in G8:
[4] https://www.cbtnews.com/why-dealerships-need-to-improve-their-customer-experience/?utm_content=98066240&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[2] https://www.forbes.com/sites/forbescommunicationscouncil/2019/08/07/customer-experience-five-pillars-to-reach-a-sustainable-competitive-advantage/?utm_content=98366493&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853#22c5c8327e85
[2] https://www.wrike.com/blog/why-everyone-is-talking-about-customer-experience/?utm_source=Twitter&utm_medium=Social&utm_campaign=Blog_Post
[1] https://searchcustomerexperience.techtarget.com/answer/Digital-CX-vs-customer-experience-Whats-the-difference?utm_content=98836394&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.wrike.com/blog/why-everyone-is-talking-about-customer-experience/?utm_content=98444807&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G9:
[2] https://twitter.com/stephaniethum/status/1157800831456075776
[2] http://ht.ly/NPJAe
[2] https://twitter.com/RicardoSGulko/status/1159044168116842497
[1] http://knowledge.wharton.upenn.edu/article/can-media-companies-learn-top-retailers/?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com
[1] https://go.forrester.com/cx-index-2019/?utm_source=twitter&utm_medium=social&utm_content=100000834877480&utm_campaign=cxindex19&linkId=100000007246272
[1] https://twitter.com/JeanneBliss/status/1160923541921062913
[1] https://twitter.com/NickSinai/status/1162397796009426946
[1] http://ow.ly/10AbHI?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com
[1] https://hbr.org/2018/10/6-ways-to-build-a-customer-centric-culture
[1] https://twitter.com/Hyken/status/1161079422629359616

Top URLs in Tweet in G10:
[26] http://digital-leadership-associates.passle.net/post/102fpdu/customer-effort-how-to-measure-it-right
[17] https://www.go.webhelp.com/automation-whitepaper/
[5] https://www.webhelp.com/en-gb/news-insights/blog/ai-tackling-the-global-skills-gap/
[5] https://www.webhelp.com/en-gb/news-insights/blog/customer-experience-as-a-competitive-differentiator/
[5] https://www.webhelp.com/en-gb/news-insights/blog/do-people-really-want-automated-customer-service/
[4] https://www.webhelp.com/en-gb/news-insights/blog/how-model-office-combats-fear-of-failure-and-boosts-innovation/
[3] http://www.social-experts.net/how-customer-service-now-plays-out-on-social
[3] http://digital-leadership-associates.passle.net/post/102exce/keys-to-implementing-digital-customer-experience
[3] https://www.webhelp.com/en-gb/news-insights/blog/the-rise-of-fake-news-phoney-profiles-data-mining-and-the-impact-on-trust-in-cx/
[3] https://www.webhelp.com/en-gb/news-insights/blog/how-gen-z-will-affect-the-generation-game/

Top Domains
Top Domains in Tweet in Entire Graph:
[168] mycustomer.com
[124] fiverr.com
[84] forbes.com
[69] cx-journey.com
[67] linkedin.com
[51] beyondphilosophy.com
[48] webhelp.com
[46] twitter.com
[38] passle.net
[36] mopinion.com

Top Domains in Tweet in G1:
[26] careerarc.com
[17] mopinion.com
[16] twinybots.ch
[15] forbes.com
[8] btoes.com
[7] possiblenow.com
[7] kayejchapman.com
[6] cbtnews.com
[5] twitter.com
[5] customerthink.com

Top Domains in Tweet in G2:
[154] mycustomer.com
[10] forrester.com
[8] okt.to
[5] apple.com
[5] google.com
[5] spotify.com
[2] passle.net
[2] marketingprofs.com
[2] youtube.com
[2] mit.edu

Top Domains in Tweet in G3:
[62] cx-journey.com
[35] forbes.com
[16] customerthink.com
[16] business2community.com
[8] cmo.com
[5] thestoryoftelling.com
[4] mycustomer.com
[4] digitalistmag.com
[3] ttec.com
[3] adrianswinscoe.com

Top Domains in Tweet in G4:
[19] youtube.com
[11] igniteyourservice.com
[9] hyken.com
[9] forbes.com
[9] vision.gl
[9] twinybots.ch
[8] cloudcherry.com
[6] customerbliss.com
[5] jonallo.com
[5] iris.xyz

Top Domains in Tweet in G5:
[26] beyondphilosophy.com
[10] forbes.com
[9] clearaction.com
[8] hyken.com
[4] twitter.com
[4] icmi.com
[4] cmswire.com
[4] kayejchapman.com
[4] dimelo.com
[4] customerbliss.com

Top Domains in Tweet in G6:
[124] fiverr.com
[50] linkedin.com
[22] dangalante.me
[13] youtube.com
[7] businessoverbroadway.com
[6] askdangalante.com
[6] lnkd.in
[5] slideshare.net
[3] twitter.com
[3] forbes.com

Top Domains in Tweet in G7:
[10] liftmarketingconsulting.com
[6] invespcro.com
[5] oracle.com
[3] cx-journey.com
[2] customerbliss.com
[2] mit.edu
[2] consumeraffairs.com
[1] smartercx.com
[1] smallbiztrends.com
[1] customerthink.com

Top Domains in Tweet in G8:
[4] cbtnews.com
[3] wrike.com
[2] forbes.com
[1] techtarget.com

Top Domains in Tweet in G9:
[12] twitter.com
[3] ht.ly
[2] mycustomer.com
[1] upenn.edu
[1] forrester.com
[1] ow.ly
[1] hbr.org
[1] forbes.com

Top Domains in Tweet in G10:
[47] webhelp.com
[36] passle.net
[3] social-experts.net
[1] twinybots.ch
[1] mckinsey.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1746] custexp
[980] cx
[435] customerexperience
[365] custserv
[318] marketing
[224] customerservice
[195] leadership
[132] smallbusiness
[125] ux
[121] twitter



Top Hashtags in Tweet in G1:
[362] custexp
[107] customerservice
[96] custserv
[66] cx
[59] customerexperience
[18] business
[15] marketing
[12] smallbusiness
[11] customerrelations
[11] brisbane

Top Hashtags in Tweet in G2:
[188] custexp
[132] cx
[48] marketing
[26] custserv
[12] customerexperience
[10] retail
[9] cxindex
[9] servicedesign
[7] ai
[7] emotion

Top Hashtags in Tweet in G3:
[173] custexp
[144] cx
[49] custserv
[30] customerexperience
[22] cco
[18] journeymapping
[17] cxdesign
[13] leadership
[13] cxo
[11] marketing

Top Hashtags in Tweet in G4:
[136] custexp
[110] cx
[79] custserv
[77] customerexperience
[59] customerservice
[40] training
[39] healthcare
[38] leadership
[36] coach
[34] hr

Top Hashtags in Tweet in G5:
[151] custexp
[134] cx
[74] customerexperience
[21] beyondphilosophy
[12] custserv
[12] cxe
[10] customerservice
[8] cctr
[6] culture
[6] customersatisfaction

Top Hashtags in Tweet in G6:
[208] marketing
[187] custexp
[124] leadership
[120] twitter
[120] smallbusiness
[114] socialmedia
[107] startup
[106] entrepreneur
[106] ux
[106] startuplife

Top Hashtags in Tweet in G7:
[24] custexp
[23] cx
[10] fractionalcmo
[10] cmo
[10] ceo
[10] csuite
[7] marketing
[7] branding
[6] reviews
[6] ratings

Top Hashtags in Tweet in G8:
[9] custexp
[8] cx
[7] customerexperience
[3] customer
[1] tech
[1] feedback
[1] custserv

Top Hashtags in Tweet in G9:
[34] custexp
[18] cx
[6] branduilding
[5] culture
[5] brand
[2] leadership
[1] media
[1] medium
[1] retail
[1] cxindex

Top Hashtags in Tweet in G10:
[64] custexp
[47] cx
[41] webhelpdisruptorseries
[34] automation
[18] socialselling
[18] digitalselling
[17] whitepaper
[17] ai
[15] customerexperience
[13] innovation

Top Words
Top Words in Tweet in Entire Graph:
[1731] Words in Sentiment List#1: Positive
[681] Words in Sentiment List#2: Negative
[10] Words in Sentiment List#3: Angry/Violent
[42987] Non-categorized Words
[45399] Total Words
[1744] #custexp
[985] #cx
[916] customer
[434] #customerexperience
[383] experience

Top Words in Tweet in G1:
[362] #custexp
[267] customer
[141] service
[107] #customerservice
[106] job
[101] link
[101] bio
[96] #custserv
[80] click
[71] associate

Top Words in Tweet in G2:
[187] #custexp
[132] #cx
[117] customer
[52] cx
[48] #marketing
[40] experience
[36] journey
[33] customers
[29] mycustomer
[28] 2019

Top Words in Tweet in G3:
[173] #custexp
[144] #cx
[100] customer
[64] journey
[63] cx
[63] experience
[48] #custserv
[42] customers
[41] annettefranz
[30] #customerexperience

Top Words in Tweet in G4:
[136] #custexp
[110] #cx
[79] #custserv
[76] #customerexperience
[72] customer
[59] #customerservice
[40] #training
[39] #healthcare
[38] #leadership
[36] #coach

Top Words in Tweet in G5:
[151] #custexp
[134] #cx
[79] customer
[74] #customerexperience
[50] check
[43] post
[34] new
[33] experience
[22] out
[21] #beyondphilosophy

Top Words in Tweet in G6:
[208] #marketing
[186] #custexp
[124] hey
[124] check
[124] out
[124] service
[124] august
[124] 2019
[124] #leadership
[120] #twitter

Top Words in Tweet in G7:
[28] #cx
[24] #custexp
[15] customer
[15] jeannebliss
[14] research
[14] kenthuffman
[10] customers
[10] oraclecx
[10] role
[10] chief

Top Words in Tweet in G8:
[9] #custexp
[8] #cx
[7] #customerexperience
[5] need
[4] dealerships
[4] improve
[4] carbiztoday
[4] balaji_sandiego
[3] customer
[3] advantage

Top Words in Tweet in G9:
[34] #custexp
[27] customer
[18] #cx
[12] stephaniethum
[11] experience
[10] deniseleeyohn
[10] t
[10] survey
[10] tool
[10] training

Top Words in Tweet in G10:
[64] #custexp
[48] timothy_hughes
[47] #cx
[45] customer
[43] passle
[41] #webhelpdisruptorseries
[34] #automation
[26] effort
[25] dlaignite
[22] digital

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[399] #custexp,#cx
[307] #cx,#custexp
[298] customer,experience
[222] #custserv,#custexp
[204] customer,service
[174] check,out
[124] hey,check
[124] out,service
[120] #leadership,#twitter
[120] #twitter,#smallbusiness

Top Word Pairs in Tweet in G1:
[138] customer,service
[101] link,bio
[94] #customerservice,#custexp
[83] #custserv,#custexp
[74] click,link
[66] dave,buster's
[53] customer,experience
[43] winner's,circle
[40] bio,apply
[37] service,associate

Top Word Pairs in Tweet in G2:
[97] #custexp,#cx
[37] customer,experience
[17] #custexp,#marketing
[16] #cx,#custexp
[16] customer,success
[15] journey,managers
[12] #custserv,#cx
[12] #cx,#marketing
[11] diary,studies
[11] customer,behaviours

Top Word Pairs in Tweet in G3:
[106] #custexp,#cx
[58] customer,experience
[41] #custserv,#custexp
[38] cx,journey
[24] journey,mapping
[19] experience,strategy
[18] mapping,cx
[16] deliver,new
[16] new,value
[16] value,customers

Top Word Pairs in Tweet in G4:
[48] #custserv,#custexp
[41] #customerexperience,#cx
[40] #custexp,#training
[38] #customerservice,#healthcare
[36] #healthcare,#coach
[36] #coach,#custserv
[34] #training,#hr
[33] #leadership,#business
[32] #business,#motivation
[31] #motivation,#inspiration

Top Word Pairs in Tweet in G5:
[78] #cx,#custexp
[44] #custexp,#customerexperience
[34] check,new
[34] new,post
[31] customer,experience
[27] #custexp,#cx
[13] check,out
[12] #beyondphilosophy,#custexp
[12] customer,service
[11] #custexp,#cxe

Top Word Pairs in Tweet in G6:
[124] hey,check
[124] check,out
[124] out,service
[120] #leadership,#twitter
[120] #twitter,#smallbusiness
[106] #smallbusiness,#entrepreneur
[106] #entrepreneur,#custexp
[106] #custexp,#ux
[106] #ux,#socialmedia
[106] #socialmedia,#marketing

Top Word Pairs in Tweet in G7:
[11] #custexp,#cx
[10] role,chief
[10] chief,marketing
[10] marketing,officer
[10] officer,#fractionalcmo
[10] #fractionalcmo,cathy
[10] cathy,foster
[10] foster,#cmo
[10] #cmo,#ceo
[10] #ceo,#csuite

Top Word Pairs in Tweet in G8:
[5] #cx,#custexp
[4] dealerships,need
[4] need,improve
[4] improve,#customerexperience
[4] #customerexperience,#cx
[4] #custexp,carbiztoday
[3] balaji_sandiego,dealerships
[3] carbiztoday,enricoâ
[2] customer,experience
[2] #customerexperience,five

Top Word Pairs in Tweet in G9:
[13] #cx,#custexp
[11] customer,experience
[10] t,survey
[10] survey,tool
[10] tool,training
[10] training,class
[10] class,fleeting
[10] fleeting,moment
[10] moment,empathy
[10] empathy,customer

Top Word Pairs in Tweet in G10:
[27] #webhelpdisruptorseries,#automation
[26] #cx,#custexp
[21] passle,timothy_hughes
[19] timothy_hughes,dlaignite
[15] #automation,#whitepaper
[14] #whitepaper,#cx
[13] customer,effort
[13] effort,measure
[13] measure,right
[13] right,passle

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@mycustomer
@timothy_hughes
@hyken
@forbes
@ariegoldshlager
@dlaignite
@kerrybodine
@jeannebliss
@fisher85m

Top Mentioned in G1:
@wellswongtk
@fonolo
@quadient

Top Mentioned in G2:
@mycustomer
@kerrybodine
@forrester
@sedulousuk
@gdaviddodd
@mrmacleod
@tim_eagleeye
@ijgolding
@sampsonlee_cx
@toister

Top Mentioned in G3:
@annettefranz
@forbes
@dgingiss
@hyken
@adrianswinscoe
@forbescoaches
@ernanroman
@cmo_com
@customerthink
@bernadettejiwa

Top Mentioned in G4:
@hyken
@billquiseng
@servicerecipe
@mycustomer
@getcloudcherry
@vision_gl
@jonallo
@mcmerchant
@bhatticlarence
@thrive

Top Mentioned in G5:
@cxpert
@customerisfirst
@hyken
@debbieszumylo
@forbes
@kayejchapman
@clearaction
@jeanniecw
@annettefranz
@mikeaoki

Top Mentioned in G6:
@toptechin2019
@voicesummitai
@askdangalante
@dangalante
@nyedtechteacher
@datascientistfr
@mylinkedinpage
@salesforce
@smktgsmtdablog
@nydentalrep

Top Mentioned in G7:
@jeannebliss
@kenthuffman
@oraclecx
@gladly
@brentleary
@annettefranz
@mitsloan
@consumeraffairs
@airbnb
@customerthink

Top Mentioned in G8:
@carbiztoday
@balaji_sandiego
@archonsec
@searchcxm
@oraclecx
@oraclemktgcloud
@evankirstel
@mvollmer1
@heinzvhoenen

Top Mentioned in G9:
@stephaniethum
@deniseleeyohn
@ricardosgulko
@mycustomer
@medium
@forrester
@jeannebliss
@mitsloan
@hyken
@signaturecl

Top Mentioned in G10:
@timothy_hughes
@dlaignite
@st3ph3n6
@yougov
@pastispastltd
@webhelpsa
@pollyashdown
@matthieulscl
@johngoldenfrr

Top Tweeters
Top Tweeters in Entire Graph:
@jornalistavitor
@sectest9
@united
@southwestair
@gamergeeknews
@evankirstel
@sainsburys
@chidambara09
@talktalk
@walmart

Top Tweeters in G1:
@mjasonhouck
@mikelehroza
@brainzooming
@barbarakimmel
@tonybodoh
@joanncorley
@nikastewart
@amruthasuri
@robinyearsley
@vizworld

Top Tweeters in G2:
@entrepreneur
@cmicontent
@hubspot
@jesus_hoyos
@marketingprofs
@servicedesignbt
@mycustomer
@felixevargas
@gartner_inc
@stevenvbe

Top Tweeters in G3:
@forbes
@designthinkbot
@82jjc
@annettefranz
@econsultancy
@tompick
@sprintbaseb
@customerthink
@scottmckain
@dgingiss

Top Tweeters in G4:
@washingtonpost
@josjosmar59
@katenasser
@iris_xyz
@ana_captures
@billquiseng
@hyken
@banky_writes
@maupanas
@fortivus

Top Tweeters in G5:
@walmart
@valaafshar
@otdon
@fastcompany
@zdnet
@hertz
@b2community
@cmswire
@target
@andy_mcf

Top Tweeters in G6:
@jornalistavitor
@gamergeeknews
@openmarketingtv
@toptechin2019
@pardoe_ai
@abhinavpoonia
@scalarhumanity
@dmalert
@thecuriousluke
@machine_ml

Top Tweeters in G7:
@southwestair
@wholefoods
@ccprakay
@mashuptweet
@airbnb
@cliveroach_jedi
@annasabryan
@brentleary
@amazon
@consumeraffairs

Top Tweeters in G8:
@evankirstel
@akwyz
@jerome_joffre
@mvollmer1
@nevillegaunt
@ym78200
@archonsec
@chboursin
@avrohomg
@mhiesboeck

Top Tweeters in G9:
@leadershipfreak
@sirkingofgifs
@wpmediainsights
@deniseleeyohn
@smartbrief
@cartooninperson
@medium
@stephaniethum
@userlanehq
@tiffani_bova

Top Tweeters in G10:
@gezgintrk
@timothy_hughes
@aldo_zaffalon
@highchloecloud
@hrstrategy
@nevado333
@arjenvanberkum
@digitalleadtim
@dlaignite
@socialsaleslnge