custexp, Twitter, 7/15/2019 3:29:27 PM, 203174


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custexp_2019-07-15_07-24-12.xlsx
custexp_2019-07-15_07-24-12.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
July 15, 2019
Short Description:
custexp via NodeXL http://bit.ly/2k3y4iH
@mycustomer
@billquiseng
@annettefranz
@bfcxguru
@debbieszumylo
@forbes
@afolabi_wbo29
@customerthink
@jeannebliss
@forrester

Top hashtags:
#custexp
#cx
#customerexperience
#custserv
#marketing
#leadership
#customerservice
#ux

Description:
Description
The graph represents a network of 911 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Monday, 15 July 2019 at 14:24 UTC.

The requested start date was Sunday, 14 July 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 22-hour, 28-minute period from Sunday, 30 June 2019 at 00:22 UTC to Saturday, 13 July 2019 at 22:51 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 911
Unique Edges : 1053
Edges With Duplicates : 1590
Total Edges : 2643
Number of Edge Types : 3
Mentions : 1574
Tweet : 1055
Replies to : 14
Self-Loops : 1055
Reciprocated Vertex Pair Ratio : 0.048643592142189
Reciprocated Edge Ratio : 0.0927743086529884
Connected Components : 197
Single-Vertex Connected Components : 134
Maximum Vertices in a Connected Component : 551
Maximum Edges in a Connected Component : 1775
Maximum Geodesic Distance (Diameter) : 12
Average Geodesic Distance : 4.705515
Graph Density : 0.00135221529293977
Modularity : 0.392132
NodeXL Version : 1.0.1.415

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[118] https://fiverr.com/makeunique1/
[25] -
[22] https://success.serenova.com/lp-t-design-cc-customer-centric/?CLS=MKTG_Nurture
[21] https://cx-journey.com/2019/07/one-more-journey-mapping-mistake.html
[18] https://www.go.webhelp.com/automation-whitepaper/
[13] https://www.dlaignite.com/what-price-customer-loyalty/
[13] https://www.mycustomer.com/customer-experience/engagement/a-customer-success-mindset-cant-save-cx-alone-but-its-a-start?platform=hootsuite
[12] https://cx-journey.com/2019/06/how-cx-is-shaping-the-way-we-all-do-business.html
[12] https://www.mycustomer.com/customer-experience/engagement/why-overuse-of-customer-engagement-technologies-is-harming-cx?platform=hootsuite
[12] https://www.mycustomer.com/experience/engagement/companies-cant-improve-cx-until-they-solve-these-five-employee-engagement

Top URLs in Tweet in G1:
[7] https://www.business.att.com/learn/tech-advice/whats-delaying-the-retail-omnichannel-revolution.html
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[3] http://customerthink.com/the-state-of-customer-experience-cx/
[3] https://mopinion.com/top-10-customer-success-software-an-overview
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[2] https://cx-journey.com/2019/07/one-more-journey-mapping-mistake.html
[2] https://sleeknote.com/blog/customer-feedback
[2] http://customerthink.com/learning-to-speak-the-language/
[2] http://www.catchydomainnames.com/
[2] https://www.newneuromarketing.com/let-s-get-in-touch-the-effects-of-touchscreens-on-shoppers-purchase-intentions?utm_content=buffer84765&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top URLs in Tweet in G2:
[14] https://cx-journey.com/2019/07/one-more-journey-mapping-mistake.html
[13] https://www.mycustomer.com/customer-experience/engagement/a-customer-success-mindset-cant-save-cx-alone-but-its-a-start?platform=hootsuite
[12] https://www.mycustomer.com/experience/engagement/applications-flooding-in-to-cx-leader-of-the-year-have-you-entered-yet?platform=hootsuite
[12] https://www.mycustomer.com/customer-experience/engagement/why-overuse-of-customer-engagement-technologies-is-harming-cx?platform=hootsuite
[11] https://www.mycustomer.com/experience/engagement/growing-focus-on-staff-engagement-driving-up-cx-standards-in-uk-study?platform=hootsuite
[11] https://www.mycustomer.com/service/management/why-customers-shouldnt-help-you-write-your-service-vision-statement?platform=hootsuite
[11] https://www.cio.co.nz/article/663696/6-pillars-customer-experience-excellence-strive-kpmg/
[10] https://www.mycustomer.com/marketing/data/agile-working-common-practices-to-help-customer-insight-teams?platform=hootsuite
[10] https://www.mycustomer.com/experience/engagement/companies-cant-improve-cx-until-they-solve-these-five-employee-engagement
[8] https://www.linkedin.com/pulse/how-improve-marketing-edtech-e-learning-dan-galante

Top URLs in Tweet in G3:
[2] https://www.forbes.com/sites/forbesagencycouncil/2019/04/30/customer-experience-cx-programs-past-present-and-future/?utm_content=96176387&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304#70fbffeb1b26
[1] http://www.1to1media.com/node/12839?utm_content=96329771&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://smartercx.com/what-is-cpq-and-will-it-improve-cx?utm_content=95749598&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://medium.com/@SoftClouds/big-4-retail-breakthrough-trends-e349f01323?utm_content=95301424&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://www.techfunnel.com/martech/how-ai-will-transform-marketing-automation-in-2019/?utm_campaign=SK&utm_content=96266290&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] http://customerthink.com/point-of-sale-technology-how-it-helps-deliver-better-customer-experiences/?utm_content=96097216&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304
[1] https://www.forbes.com/sites/forbesagencycouncil/2019/04/30/customer-experience-cx-programs-past-present-and-future/?utm_content=95580542&utm_medium=social&utm_source=twitter&hss_channel=tw-1081234791758946304#70fbffeb1b26
[1] https://www.psfk.com/2018/08/personalized-experiences-customer-data.html
[1] https://www.nearshoreamericas.com/improving-customer-experience-priority-entrepreneurs-going-digital-study/?utm_content=96090101&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.cmswire.com/customer-experience/are-we-developing-the-dickens-of-customer-experiences/?utm_content=95643617&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853

Top URLs in Tweet in G4:
[5] https://hyken.com/customer-experience-2/five-ways-to-eliminate-customer-service-friction/?utm_content=buffercb4ac&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] https://www.forbes.com/sites/shephyken/2019/07/07/five-overlooked-customer-service-tips-ensure-repeat-business/#77c7ccd24a9c
[3] https://www.business2community.com/customer-experience/proactive-customer-support-02218489
[3] http://erdm.com/blog.php#ufh-i-167182593-the-customer-is-wrong-and-cannot-be-trusted?platform=hootsuite
[3] https://www.forbes.com/sites/blakemorgan/2019/06/30/100-of-the-most-customer-centric-companies/#4f4eb46a63c3
[3] https://www.forbes.com/sites/blakemorgan/2019/06/30/100-of-the-most-customer-centric-companies/#1c88abb063c3
[2] https://www.forbes.com/sites/christopherelliott/2019/06/29/what-do-passengers-really-think-of-airline-customer-service/#666d24df4408
[2] https://www.business2community.com/customer-experience/predictive-customer-support-02215049
[2] https://www.infoclutch.com/blog/human-touch-for-b2b-customer-support?utm_content=buffere97e2&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://www.nearshoreamericas.com/improving-customer-experience-priority-entrepreneurs-going-digital-study/

Top URLs in Tweet in G5:
[8] https://beyondphilosophy.com/books/
[4] https://www.mycustomer.com/hub/using-emotional-connections-to-create-superior-cx
[3] http://crackthecustomercode.com/369-jeff-gothelf-thinking-about-design/
[2] https://www.callcenterhosting.com/blog/top-cx-influencers/?utm_source=Social&utm_medium=Referral&utm_campaign=top-cx-influencers
[2] https://www.cmswire.com/customer-experience/11-skills-and-traits-for-customer-experience-professionals-in-2019/
[2] http://customerthink.com/winning-the-hearts-and-minds-of-employees-the-other-half-of-total-cx-performance/
[2] http://customerthink.com/how-to-turn-survey-responses-into-actionable-insight/
[2] https://www.stevecurtin.com/blog/the-limitations-of-virtual-reality-training/
[2] https://beyondphilosophy.com/digitial-transformation-the-opportunities-and-problems-and-how-to-overcome-them/
[2] https://beyondphilosophy.com/cx-assessment/survey/

Top URLs in Tweet in G6:
[10] https://cx-journey.com/2019/05/on-becoming-people-centric.html
[9] https://cx-journey.com/2019/06/how-cx-is-shaping-the-way-we-all-do-business.html
[7] https://cx-journey.com/2019/07/why-customer-experience-transformations-stall.html
[5] https://www.forbes.com/sites/forbescoachescouncil/2019/06/13/all-about-the-customer-how-to-create-a-successful-customer-experience-strategy/#42dbb1c16782
[5] https://cx-journey.com/2019/07/punk-cx-says-not-all-friction-is-bad.html
[5] https://info.nice.com/Q319-0718-Webinar-find-your-way-journey-mapping.html
[4] https://cx-journey.com/2019/04/customer-understanding-cornerstone-of.html
[4] https://cx-journey.com/2019/07/one-more-journey-mapping-mistake.html
[4] https://mailchi.mp/1c0e8d750bb5/a-special-offer-for-cxpa-members
[3] https://cx-journey.com/2013/12/five-key-questions-to-ask-to-achieve.html

Top URLs in Tweet in G7:
[22] https://success.serenova.com/lp-t-design-cc-customer-centric/?CLS=MKTG_Nurture
[8] https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&referrer=&eventid=2002870&sessionid=1&key=4815687523D4D400897546F6C96A4541®Tag=&sourcepage=register
[6] https://www.serenova.com/blog/five-reasons-to-join-the-july-10-webinar-how-to-design-your-contact-center-to-be-customer-centric-with-forrester-research/?CLS=MKTG_Website_Download
[3] https://www.callcentrehelper.com/replace-negative-words-postive-alternatives-customer-service-143280.htm
[2] https://go.forrester.com/cx-index-2019/?utm_source=twitter&utm_medium=social&utm_content=100000787857994&utm_campaign=cxindex19&linkId=100000006864030
[2] http://www.edq.com
[1] https://www.fastenernewsdesk.com/19341/b2b-sales-channels-changing-act-now-die/
[1] https://www.perficient.com/insights/guides/2019/the-people-of-the-manufacturing-and-distribution-buyer-journey
[1] https://go.forrester.com/cx-index-2019?utm_source=twitter&utm_medium=social&utm_content=100000762373564&utm_campaign=cxindex19&linkId=100000006692521
[1] https://twitter.com/officiallinkmag/status/1148952513112150016

Top URLs in Tweet in G8:
[4] https://www.salesforce.com/content/blogs/us/en/2019/07/customer-service-reputation-management.html
[4] https://www.vocalcom.com/es/blog/chatbot-artificial-intelligence/5-formas-en-que-la-ia-puede-impulsar-una-atencion-al-cliente-proactiva/
[2] https://www.slideshare.net/sugarcon/social-session-8-the-force-multiplier-for-your-business?qid=e7cd06e8-7d32-4f26-89d7-c3f136bf53d1&v=&b=&from_search=18
[2] https://www.slideshare.net/Dynatrace/what-the-smartest-brands-know-about-cx-and-what-they-still-arent-doing-about-it?qid=e7cd06e8-7d32-4f26-89d7-c3f136bf53d1&v=&b=&from_search=20
[2] https://www.slideshare.net/Jacada/how-visual-selfservice-drives-great-customer-experience?qid=e7cd06e8-7d32-4f26-89d7-c3f136bf53d1&v=&b=&from_search=51
[2] https://www.slideshare.net/Liveops/live-ops-socialcustomerservicewpss?qid=e7cd06e8-7d32-4f26-89d7-c3f136bf53d1&v=&b=&from_search=82
[2] https://www.vocalcom.com/es/blog/servicio-al-cliente/5-quejas-comunes-acerca-del-servicio-de-atencion-al-cliente-y-como-resolverlas-rapidamente/?source=twitter
[2] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[1] https://www.salesforce.com/content/blogs/us/en/2019/07/better-service-commerce-customer-experiences.html
[1] https://www.slideshare.net/docisin777/dr-natalies-research-on-how-to-reduce-customer-service-support-costs-roi-of-social-customer-communities-with-getsatisfaction?qid=e7cd06e8-7d32-4f26-89d7-c3f136bf53d1&v=&b=&from_search=44

Top URLs in Tweet in G9:
[5] https://beyondphilosophy.com/cx-assessment/survey/
[4] https://beyondphilosophy.com/intuitive-customer-self-assessment/
[3] https://beyondphilosophy.com/books/
[2] https://customersthatstick.com/blog/customer-service-training/what-are-onstage-and-backstage-in-customer-experience/
[2] https://www.litmusworld.com/article/voice-of-experts/ignoring-your-customer-can-be-emotionally-draining/
[2] https://beyondphilosophy.com/dealing-with-ambiguity-the-new-business-imperative/
[2] https://beyondphilosophy.com/employee-ambassadorship-survey/
[2] https://mailchi.mp/a95a5b7ab389/the-truth-newsroom-2996485
[2] http://customerattuned.com/blog/using-relationship-experience-build-trust/
[2] https://www.mycustomer.com/customer-experience/engagement/do-you-know-which-customer-emotions-drive-the-most-spending?platform=hootsuite

Top URLs in Tweet in G10:
[118] https://fiverr.com/makeunique1/
[5] -
[5] Social
[5] Media
[3] https://www.douglasstafford.com/is-your-training-evidence-based/
[2] https://www.douglasstafford.com/is-your-training-evidence-based
[2] https://www.douglasstafford.com/how-do-you-measure-customer-experience/
[2] https://mopinion.com/mopinion-to-attend-the-ecommerce-expo-event/
[1] https://www.linkedin.com/pulse/coos-quick-start-guide-customer-experience-stephanie-thum-ccxp/
[1] https://www.linkedin.com/pulse/measuring-store-future-doug-stephens/

Top Domains
Top Domains in Tweet in Entire Graph:
[189] mycustomer.com
[118] fiverr.com
[115] customerthink.com
[91] cx-journey.com
[74] twitter.com
[67] forbes.com
[57] co.uk
[49] beyondphilosophy.com
[45] mopinion.com
[45] emdplugins.com

Top Domains in Tweet in G1:
[36] mopinion.com
[15] customerthink.com
[9] btoes.com
[8] att.com
[7] forbes.com
[7] entrepreneur.com
[6] careerarc.com
[6] atton-institute.com
[5] twitter.com
[5] fonolo.com

Top Domains in Tweet in G2:
[175] mycustomer.com
[21] customerthink.com
[19] cx-journey.com
[11] linkedin.com
[11] co.nz
[8] doingcxright.com
[6] cmswire.com
[5] businessnewsdaily.com
[4] forbes.com
[4] sleeknote.com

Top Domains in Tweet in G3:
[3] forbes.com
[3] customerthink.com
[1] 1to1media.com
[1] smartercx.com
[1] medium.com
[1] techfunnel.com
[1] psfk.com
[1] nearshoreamericas.com
[1] cmswire.com

Top Domains in Tweet in G4:
[28] forbes.com
[10] business2community.com
[8] customerthink.com
[7] hyken.com
[6] erdm.com
[3] twitter.com
[2] infoclutch.com
[2] nearshoreamericas.com
[2] customerexperienceupdate.com
[2] cx-journey.com

Top Domains in Tweet in G5:
[56] customerthink.com
[33] co.uk
[27] beyondphilosophy.com
[8] hyken.com
[5] customerbliss.com
[5] blakemichellemorgan.com
[4] mycustomer.com
[4] crackthecustomercode.com
[3] heartofthecustomer.com
[3] comm100.com

Top Domains in Tweet in G6:
[66] cx-journey.com
[13] forbes.com
[5] nice.com
[5] mailchi.mp
[3] customerthink.com
[3] thestoryoftelling.com
[2] cultbranding.com
[2] eptica.com
[2] rivaltech.com
[2] seths.blog

Top Domains in Tweet in G7:
[28] serenova.com
[8] on24.com
[8] forrester.com
[3] callcentrehelper.com
[2] twitter.com
[2] edq.com
[2] mycustomer.com
[1] fastenernewsdesk.com
[1] perficient.com
[1] magento.com

Top Domains in Tweet in G8:
[10] slideshare.net
[8] salesforce.com
[7] vocalcom.com
[6] dangalante.me
[3] linkedin.com
[2] b2x.com
[2] youtube.com
[2] lnkd.in
[1] economist.com
[1] youtu.be

Top Domains in Tweet in G9:
[22] beyondphilosophy.com
[3] mycustomer.com
[2] customersthatstick.com
[2] cx-journey.com
[2] forbes.com
[2] entrepreneur.com
[2] customerexperienceinsight.com
[2] litmusworld.com
[2] twitter.com
[2] mailchi.mp

Top Domains in Tweet in G10:
[118] fiverr.com
[8] mopinion.com
[7] douglasstafford.com
[5] iadvize.com
[3] customerthink.com
[2] linkedin.com
[1] retaildive.com
[1] co.uk
[1] enterpriseinnovation.net
[1] business2community.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1799] custexp
[966] cx
[432] customerexperience
[393] custserv
[201] marketing
[182] leadership
[165] customerservice
[130] ux
[118] smallbusiness
[118] twitter



Top Hashtags in Tweet in G1:
[391] custexp
[90] customerservice
[87] custserv
[48] cx
[32] customerexperience
[11] marketing
[11] onlinejourney
[9] attemployee
[8] experience
[8] business

Top Hashtags in Tweet in G2:
[266] custexp
[198] cx
[93] customerexperience
[33] marketing
[24] custserv
[23] ee
[12] journeymapping
[11] designthinking
[11] journeymap
[10] sales

Top Hashtags in Tweet in G3:
[14] cx
[14] custexp
[9] customerexperience
[8] customer
[5] b2c
[4] b2b
[3] business
[2] customerexperiences
[1] b2b_website
[1] cpq

Top Hashtags in Tweet in G4:
[79] custexp
[64] cx
[52] custserv
[8] customerexperience
[5] leadership
[3] ai
[2] customerservice
[2] cco
[2] cxchat
[2] empexp

Top Hashtags in Tweet in G5:
[179] custexp
[158] cx
[123] customerexperience
[23] beyondphilosophy
[15] custserv
[13] cxe
[4] retail
[3] humancentereddesign
[3] customerservice
[3] training

Top Hashtags in Tweet in G6:
[117] custexp
[84] cx
[27] empexp
[24] cco
[22] customerexperience
[20] leadership
[18] cxo
[14] culture
[13] voc
[13] journeymapping

Top Hashtags in Tweet in G7:
[56] custexp
[49] cx
[29] custserv
[19] cctr
[14] ecommerce
[10] ecx
[10] ux
[9] digital
[8] fastenernews
[5] cxindex

Top Hashtags in Tweet in G8:
[37] cx
[37] custexp
[23] custserv
[18] marketing
[13] sales
[10] ai
[9] digitalmarketing
[9] bizdev
[8] tech
[7] edtech

Top Hashtags in Tweet in G9:
[55] custexp
[53] cx
[23] beyondphilosophy
[22] customerexperience
[4] crm
[3] trust
[3] customerfeedback
[3] cxe
[3] marketing
[2] digital

Top Hashtags in Tweet in G10:
[145] custexp
[118] leadership
[116] twitter
[116] smallbusiness
[115] marketing
[107] entrepreneur
[107] ux
[107] socialmedia
[107] startup
[107] startuplife

Top Words
Top Words in Tweet in Entire Graph:
[1656] Words in Sentiment List#1: Positive
[647] Words in Sentiment List#2: Negative
[2] Words in Sentiment List#3: Angry/Violent
[41993] Non-categorized Words
[44296] Total Words
[1799] #custexp
[965] #cx
[898] customer
[430] #customerexperience
[391] #custserv

Top Words in Tweet in G1:
[391] #custexp
[242] customer
[129] service
[90] #customerservice
[87] #custserv
[86] job
[86] link
[86] bio
[65] click
[61] jobs

Top Words in Tweet in G2:
[266] #custexp
[198] #cx
[158] customer
[93] #customerexperience
[87] cx
[47] experience
[45] mycustomer
[38] engagement
[33] journey
[33] #marketing

Top Words in Tweet in G3:
[14] #cx
[14] #custexp
[9] #customerexperience
[8] #customer
[5] #b2c
[4] future
[4] #b2b
[4] customerthink
[3] #business
[3] programs

Top Words in Tweet in G4:
[79] #custexp
[65] customer
[64] #cx
[52] #custserv
[27] forbes
[24] hyken
[23] experience
[22] customers
[20] ernanroman
[16] service

Top Words in Tweet in G5:
[179] #custexp
[158] #cx
[130] check
[123] #customerexperience
[119] new
[87] customer
[80] post
[56] customerthink
[42] experience
[36] article

Top Words in Tweet in G6:
[117] #custexp
[83] #cx
[76] cx
[68] customer
[56] journey
[49] annettefranz
[36] gt
[27] #empexp
[24] experience
[24] #cco

Top Words in Tweet in G7:
[56] #custexp
[49] #cx
[47] forrester
[37] join
[35] customer
[32] art
[32] schoeller
[29] #custserv
[28] contact
[27] center

Top Words in Tweet in G8:
[37] #cx
[37] #custexp
[23] #custserv
[20] customer
[18] #marketing
[13] #sales
[12] salesforce
[11] service
[10] social
[10] #ai

Top Words in Tweet in G9:
[55] #custexp
[53] #cx
[40] customer
[23] #beyondphilosophy
[22] #customerexperience
[20] experience
[13] take
[11] improve
[10] newbies
[10] check

Top Words in Tweet in G10:
[145] #custexp
[123] out
[119] service
[119] 2019
[118] hey
[118] check
[118] #leadership
[116] #twitter
[116] #smallbusiness
[115] #marketing

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[403] #cx,#custexp
[283] #custexp,#cx
[250] #custserv,#custexp
[241] customer,experience
[190] customer,service
[179] check,out
[177] #custexp,#customerexperience
[119] check,new
[118] hey,check
[118] out,service

Top Word Pairs in Tweet in G1:
[124] customer,service
[86] link,bio
[80] #customerservice,#custexp
[69] #custserv,#custexp
[64] click,link
[49] dave,buster's
[39] winner's,circle
[31] customer,feedback
[30] bio,apply
[29] service,dave

Top Word Pairs in Tweet in G2:
[106] #custexp,#cx
[63] #cx,#custexp
[41] customer,experience
[35] #customerexperience,#cx
[29] journey,mapping
[20] airlines,ceo
[19] #custexp,#ee
[19] customer,emotion
[15] customer,success
[15] customer,journey

Top Word Pairs in Tweet in G3:
[5] #cx,#custexp
[3] #customerexperience,#cx
[3] #cx,programs
[3] programs,past
[3] past,present
[3] present,future
[2] #business,#customer
[2] custexpworld,mycustomer
[2] future,#custexp
[2] #custexp,#b2b

Top Word Pairs in Tweet in G4:
[43] #custserv,#custexp
[42] #custexp,#cx
[22] customer,experience
[22] forbes,#custserv
[16] customer,service
[10] #cx,#custexp
[9] customer,support
[7] five,ways
[7] 100,customer
[7] customer,centric

Top Word Pairs in Tweet in G5:
[118] #cx,#custexp
[113] check,new
[111] #custexp,#customerexperience
[77] new,post
[48] post,customerthink
[41] customer,experience
[36] new,article
[33] article,thecxmagazine
[15] check,out
[13] experience,#cx

Top Word Pairs in Tweet in G6:
[44] cx,journey
[41] #custexp,#cx
[23] customer,experience
[18] gt,gt
[16] #cx,#custexp
[13] journey,#custexp
[12] cx,journeyâ
[12] #cco,#cxo
[12] journey,mapping
[11] shaping,way

Top Word Pairs in Tweet in G7:
[34] #cx,#custexp
[32] art,schoeller
[32] schoeller,forrester
[29] #custexp,#custserv
[27] contact,center
[23] design,contact
[21] customer,centric
[19] #custserv,#cctr
[18] join,art
[16] outlines,design

Top Word Pairs in Tweet in G8:
[13] #cx,#custserv
[13] #custserv,#custexp
[13] #custexp,#cx
[7] customer,experience
[6] #cx,#custexp
[6] customer,service
[6] salesforce,#cx
[6] atenciã,n
[6] n,cliente
[6] âž,ï

Top Word Pairs in Tweet in G9:
[20] #customerexperience,#custexp
[20] #custexp,#beyondphilosophy
[18] customer,experience
[18] #cx,#customerexperience
[16] #cx,#custexp
[9] take,quiz
[8] check,out
[7] improve,customer
[6] experience,#cx
[6] #custexp,#cx

Top Word Pairs in Tweet in G10:
[118] hey,check
[118] check,out
[118] out,service
[116] #leadership,#twitter
[116] #twitter,#smallbusiness
[107] #smallbusiness,#entrepreneur
[107] #entrepreneur,#custexp
[107] #custexp,#ux
[107] #ux,#socialmedia
[107] #socialmedia,#marketing

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@customerthink
@mycustomer
@annettefranz
@forrester
@forbes
@hyken
@thecxmagazine
@colinshaw_cx
@honda
@hondacanada

Top Mentioned in G1:
@egreen460

Top Mentioned in G2:
@mycustomer
@billquiseng
@colinshaw_cx
@sampsonlee_cx
@gdaviddodd
@toister
@laughlinpaul
@united
@delta
@mrmacleod

Top Mentioned in G3:
@customerthink
@forbes
@jimmarous
@spirosmargaris
@kashthefuturist
@kuriharan
@oraclecx
@custexpworld
@mycustomer
@avrohomg

Top Mentioned in G4:
@forbes
@hyken
@ernanroman
@alek_w_o
@katenasser
@annettefranz
@mycustomer
@adrianswinscoe
@billquiseng
@interactionsco

Top Mentioned in G5:
@customerthink
@thecxmagazine
@hyken
@jeannebliss
@blakemichellem
@mycustomer
@newvoicemedia
@ianjacobs
@colinshaw_cx
@cmswire

Top Mentioned in G6:
@annettefranz
@forbes
@adrianswinscoe
@chobani
@satmetrix
@insight_wave
@cxjourney
@customerthink
@thisissethsblog
@bernadettejiwa

Top Mentioned in G7:
@forrester
@serenovashine
@ups
@debbieszumylo
@callcentrehelp
@mycustomer
@burrowsmichelle
@cloudevnglst
@iangjacobs
@deniseleeyohn

Top Mentioned in G8:
@salesforce
@smktgsmtdablog
@drnatalie
@rzembo
@mediostec21_vva
@servicecloud
@theeiu
@datasciencectrl
@b2xcaresolution
@jorge_meilan

Top Mentioned in G9:
@debbieszumylo
@colinshaw_cx
@customerisfirst
@cxaccelerator
@jonathanaufray
@adamtoporek
@annettefranz
@forbes
@entrepreneur
@tweetstruth

Top Mentioned in G10:
@toptechin2019
@stephaniethum
@flipkart
@amazonin
@douglasstafford
@retailprophet
@rivadouce_off
@customerexpnews
@world1consult
@grofers

Top Tweeters
Top Tweeters in Entire Graph:
@vodafonein
@united
@delta
@talktalk
@chidambara09
@kotaknaren
@walmart
@sam___hurley
@calcaware
@marshacollier

Top Tweeters in G1:
@brainzooming
@rachelloumiller
@randyhamilton
@ggheorghiu
@amruthasuri
@robinyearsley
@flavmartins
@jasonaugustine_
@uxfeedbacknews
@webfeedbacknews

Top Tweeters in G2:
@united
@delta
@designthinkbot
@b2community
@cmswire
@billquiseng
@ronlais
@vizworld
@ittechbuz
@aifinityholding

Top Tweeters in G3:
@gvalan
@kuriharan
@michelledh
@thedrum
@drferdowsi
@spirosmargaris
@jblefevre60
@dinisguarda
@topcybernews
@junjudapi

Top Tweeters in G4:
@marshacollier
@onang_pribadi
@usatoday
@forbes
@katenasser
@jeffsheehan
@harryrockerz
@bigboss_64
@hyken
@irish_technews

Top Tweeters in G5:
@santchiweb
@lululemon
@debraruh
@mjasonhouck
@auspost
@dicks
@blakemichellem
@sprint
@customerthink
@jeanniecw

Top Tweeters in G6:
@george98stefan
@aldo_zaffalon
@chobani
@wolfgin
@iris_xyz
@jmalonepr
@imoyse
@annettefranz
@zendesk
@thoughtpartner

Top Tweeters in G7:
@walmart
@evensonca
@fastenernews
@airasia
@ups
@razer
@kenburbary
@thomjeff
@perficient
@callcentrehelp

Top Tweeters in G8:
@calcaware
@chickfila
@gdpr25thmay18
@thecuriousluke
@bubbles4tw
@technojeder
@salesforce
@marketingcloud
@datasciencectrl
@cmdatascoop

Top Tweeters in G9:
@fsonnenberg
@entrepreneur
@chewy
@colinshaw_cx
@jonathanaufray
@larry1levine
@slideshare
@monioloyede
@nataliejayw_
@debbieszumylo

Top Tweeters in G10:
@amazonin
@toptechin2019
@robinheed
@grofers
@flipkart
@thecloudsumo
@stephaniethum
@customerexpnews
@retailprophet
@shoppersstop