custexp, Twitter, 6/23/2019 3:47:47 PM, 200803


FAQ | Problem?

custexp_2019-06-23_07-24-11.xlsx
custexp_2019-06-23_07-24-11.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
June 23, 2019
Short Description:
custexp via NodeXL http://bit.ly/2ZHyMl6
@jeannebliss
@billquiseng
@annettefranz
@hyken
@forrester
@debbieszumylo
@mycustomer
@deniseleeyohn
@forbes
@amazon

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#marketing
#customerservice
#leadership
#socialmedia

Description:
Description
The graph represents a network of 993 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 23 June 2019 at 14:24 UTC.

The requested start date was Sunday, 23 June 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 23-hour, 58-minute period from Sunday, 09 June 2019 at 00:02 UTC to Sunday, 23 June 2019 at 00:00 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 993
Unique Edges : 1220
Edges With Duplicates : 1660
Total Edges : 2880
Number of Edge Types : 3
Mentions : 1758
Tweet : 1108
Replies to : 14
Self-Loops : 1108
Reciprocated Vertex Pair Ratio : 0.0503300330033003
Reciprocated Edge Ratio : 0.0958366064414768
Connected Components : 235
Single-Vertex Connected Components : 165
Maximum Vertices in a Connected Component : 588
Maximum Edges in a Connected Component : 1982
Maximum Geodesic Distance (Diameter) : 14
Average Geodesic Distance : 4.512387
Graph Density : 0.00129231231523893
Modularity : 0.39623
NodeXL Version : 1.0.1.413

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[119] https://fiverr.com/makeunique1/
[63] -
[16] https://www.dlaignite.com/cx-are-you-for-real/
[16] CX
[16] https://www.cx-journey.com/2019/06/the-secret-sauce-to-achieve-outcomes.html
[15] https://www.mycustomer.com/experience/loyalty/why-do-we-ignore-the-end-of-the-customer-lifecycle-when-building-personas?platform=hootsuite
[15] https://www.mycustomer.com/experience/engagement/how-to-improve-the-customer-experience-by-simplifying-your-language?platform=hootsuite
[14] https://youtu.be/E4LdFtAQMQM
[14] blog
[14] Unifying

Top URLs in Tweet in G1:
[12] https://youtu.be/E4LdFtAQMQM
[5] https://emdplugins.com/plugins/knowledge-center-wordpress-plugin
[4] http://customerthink.com/has-your-cx-transformation-stalled/
[4] https://upshotstories.com/stories/507?utm_source=The%20Quad
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[4] https://emdplugins.com/plugins/knowledge-center-enterprise/?pk_campaign=emplugin_twitter_179&pk_source=twitter&pk_keyword=kcenter-ent&pk_medium=tweet
[4] https://twitter.com/i/web/status/792913742119837697
[4] https://emdplugins.com/plugins/knowledge-center-enterprise/?pk_campaign=emplugin_twitter_185&pk_source=twitter&pk_keyword=kcenter-ent&pk_medium=tweet
[4] https://twitter.com/i/web/status/792918990398062592
[4] https://emdplugins.com/plugins/knowledge-center-enterprise/?pk_campaign=emplugin_twitter_181&pk_source=twitter&pk_keyword=kcenter-ent&pk_medium=tweet

Top URLs in Tweet in G2:
[15] https://www.cx-journey.com/2019/06/the-secret-sauce-to-achieve-outcomes.html
[8] https://www.erdm.com/articles-innovator-profiles/2019/6/10/you-need-human-data-to-truly-measure-customer-engagement
[7] https://www.cx-journey.com/2019/06/is-your-own-management-stalling-your.html
[6] https://hbr.org/2016/09/know-your-customers-jobs-to-be-done
[4] the
[3] https://www.cx-journey.com/2019/06/exposure-is-what-you-die-from-in-desert.html
[3] https://www.cx-journey.com/2019/05/you-arent-journey-mapping.html
[3] https://www.eptica.com/blog/11-tips-ensure-you-achieve-roi-your-voc-program
[3] https://www.business2community.com/customer-experience/walking-in-your-customers-shoes-02208915
[3] https://www.forbes.com/sites/micahsolomon/2019/06/09/the-new-luxury-in-customer-service-is-the-human-touch/#5fb907097b12

Top URLs in Tweet in G3:
[15] https://www.mycustomer.com/experience/loyalty/why-do-we-ignore-the-end-of-the-customer-lifecycle-when-building-personas?platform=hootsuite
[14] https://www.mycustomer.com/experience/engagement/how-to-improve-the-customer-experience-by-simplifying-your-language?platform=hootsuite
[12] https://www.mycustomer.com/service/management/why-service-staff-avoid-taking-ownership-and-how-to-help-them?platform=hootsuite
[11] https://www.mycustomer.com/experience/loyalty/cem-maturity-model-pt-3-assessing-if-your-leadership-lives-up-to-its-customer?platform=hootsuite
[11] https://www.mycustomer.com/experience/engagement/how-to-tell-if-your-cx-transformation-project-is-phony?platform=hootsuite
[11] https://www.cxleaderoftheyear.com/
[11] https://www.mycustomer.com/service/contact-centres/what-does-an-analytics-driven-contact-centre-look-like?platform=hootsuite
[10] https://www.mycustomer.com/experience/loyalty/how-hrvatski-telekom-differentiates-its-service-through-customer-experience?platform=hootsuite
[9] https://www.mycustomer.com/content/brian-solis-how-to-deliver-cx-in-the-age-of-digital-distraction
[9] https://www.mycustomer.com/resources/contact-centre-technology-barometer-2019?platform=hootsuite

Top URLs in Tweet in G4:
[5] https://hyken.com/customer-experience-2/five-ways-to-eliminate-customer-service-friction/?utm_content=buffer8d974&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[5] http://crackthecustomercode.com/369-jeff-gothelf-thinking-about-design/
[4] https://clearaction.com/customer-experience-vision-silos-dictate-value/
[3] https://hyken.com/customer-experience-2/walking-in-your-customers-shoes/
[3] https://www.inc.com/sonia-thompson/could-asking-your-team-how-they-feel-about-their-commute-improve-your-customer-experience-research-says-yes.html
[3] https://www.qualtrics.com/blog/10-ways-to-improve-your-customer-experience-cx/
[3] https://blog.procedureflow.com/post/185679471560/top-30-contact-center-influencers?fbclid=IwAR1mNBlm5bv4lkTiIq98HKr4ANucpVQ4g2NVJoz8FTu86KOMkkg5sxfRMvM
[3] https://nodexlgraphgallery.org/Pages/Graph.aspx?graphID=199153
[2] https://hyken.com/amazing-business-radio-show/amazing-business-radio-randy-frisch/
[2] https://hyken.com/customer-service-training/can-you-take-a-punch/

Top URLs in Tweet in G5:
[7] https://go.forrester.com/cx-index-2019-results?utm_source=twitter&utm_medium=social&utm_content=100000746782203&utm_campaign=cxindex19&linkId=100000006625872
[6] https://go.forrester.com/cx-index-2019-results?utm_source=twitter&utm_medium=social&utm_content=100000746786062&utm_campaign=cxindex19&linkId=100000006636282
[3] https://go.forrester.com/cx-index-2019?utm_source=twitter&utm_medium=social&utm_content=100000762373564&utm_campaign=cxindex19&linkId=100000006692521
[3] https://go.forrester.com/press-newsroom/cx-index-2019-results/?utm_source=twitter&utm_medium=social&utm_content=100000749160118&utm_campaign=cxindex19&linkId=100000006636513
[3] https://www.forbes.com/sites/forbescoachescouncil/2019/06/13/all-about-the-customer-how-to-create-a-successful-customer-experience-strategy/
[2] https://go.forrester.com/cx-index-2019?utm_source=twitter&utm_medium=social&utm_content=100000749019418&utm_campaign=cxindex19&linkId=100000006635679
[2] https://go.forrester.com/cx-index-2019?utm_source=twitter&utm_medium=social&utm_content=100000762372492&utm_campaign=cxindex19&linkId=100000006716138
[2] https://go.forrester.com/blogs/healthcare-customer-experience/?utm_source=twitter&utm_medium=social&utm_content=100000762387979&utm_campaign=healthcaremdt&linkId=100000006692469
[1] https://mktg.forrester.com/CX-Certification?utm_source=social&utm_medium=twitter&utm_campaign=msbg_cx_cert
[1] https://mktg.forrester.com/cx-human-connection?utm_source=social&utm_medium=twitter&utm_campaign=msbg_cx

Top URLs in Tweet in G6:
[11] https://www.forbes.com/sites/deniselyohn/2019/06/03/align-employees-to-customer-success-drive-cx-excellence
[3] http://blog.boltinc.com/insurance-distribution-solution-blog/how-insurers-can-prepare-for-a-downturn
[3] https://www.marketingdive.com/news/forrester-whole-foods-customer-experience-gets-boost-from-amazon/556775/
[3] https://twitter.com/billquiseng/status/1139125269078388736
[3] http://knowledge.wharton.upenn.edu/article/can-media-companies-learn-top-retailers/?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com
[3] https://hbr.org/2019/06/why-every-company-needs-a-chief-experience-officer
[3] https://www.reuters.com/article/uk-britain-cma-loyalty-idUKKCN1TI2WP
[2] https://twitter.com/socialimpactcx/status/1138106088723800066
[2] https://twitter.com/ernanroman/status/1138136365386874882
[2] https://www.nytimes.com/2019/06/03/technology/apple-parental-control-apps.html

Top URLs in Tweet in G7:
[11] https://beyondphilosophy.com/books/
[5] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[4] https://beyondphilosophy.com/podcasts/
[3] https://beyondphilosophy.com/amazon-takes-high-street-next/
[2] https://beyondphilosophy.com/how-academic-research-can-improve-customer-experience/
[2] https://beyondphilosophy.com/how-does-time-of-day-affect-how-much-we-sell-2/
[2] https://beyondphilosophy.com/employee-ambassadorship-survey/
[2] https://ladyjaney.co.uk/breakfast-with-scott-dixon-consumer-champion/
[2] https://ladyjaney.co.uk/good-customer-service-do-women-do-it-better/
[2] https://ladyjaney.co.uk/the-5-biggest-customer-service-mistakes-companies-make/

Top URLs in Tweet in G8:
[8] https://www.linkedin.com/pulse/how-edtech-can-gain-market-share-teacher-tomorrow-dan-galante-cmo
[7] https://www.youtube.com/user/TrendSettingSM
[6] https://www.salesforce.com/blog/2019/06/customer-engagement-trends.html?platform=hootsuite
[5] https://www.youtube.com/watch?v=VR9ftQ1iXJ4&feature=youtu.be

[5] https://dangalante.me/2018/07/29/how-voice-is-changing-marketing-customer-experience/
[4] https://www.youtube.com/watch?v=2Cx8QMIxgKc&feature=youtu.be

[4] https://www.youtube.com/watch?v=aKui2JCt6CY&feature=youtu.be

[4] https://www.linkedin.com/pulse/ask-me-anything-dan-galante
[4] https://www.linkedin.com/slink?code=eUTTviU
[4] https://dangalante.me/2018/11/13/4-key-insights-from-dmwf/

Top URLs in Tweet in G9:
[15] https://www.dlaignite.com/cx-are-you-for-real/
[10] http://digital-leadership-associates.passle.net/post/102flit/digital-savvy-boards-drive-profitability-but-few-make-the-grade
[3] http://www.dlaignite.com/cx-are-you-for-real
[3] https://www.youtube.com/channel/UCXPrx3X1A5dsr3JzVMIS84A?utm_content=buffer1f1cf&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://ghosttweeting.com/use-twitter-to-increase-spend/
[2] http://digital-leadership-associates.passle.net/post/102fk63/stop-using-customer-metrics-to-live-in-the-past
[2] https://www.zdnet.com/article/salesforce-acquires-tableau-software-in-15-7-billion-deal/
[1] https://twitter.com/TamaraMcCleary/status/1138284719974412289
[1] https://ghosttweeting.com/use-twitter-to-increase-spend/?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com
[1] https://qaspire.com/2017/10/05/three-pillars-of-great-branding-and-leadership/

Top URLs in Tweet in G10:
[2] https://medium.com/@SoftClouds/personalization-customer-experience-9ce2566240de?utm_content=94519311&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.clickz.com/customer-experience-martech-challenges-2019/242785/?utm_content=93998017&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://twitter.com/shanebrighton?utm_content=93998017&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://econsultancy.com/why-measuring-customer-experience-cx-matters-in-pharma/?utm_content=94045604&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://info.lantelligence.com/cx-technology/insurance-industry-cx-best-practices?utm_content=94068245&utm_medium=social&utm_source=twitter&hss_channel=tw-328329853
[1] https://www.business.com/articles/big-data-role-in-the-future-of-customer-experience/?utm_content=93770784&utm_medium=social&utm_source=twitter&hss_channel=tw-38306887

Top Domains
Top Domains in Tweet in Entire Graph:
[205] mycustomer.com
[119] fiverr.com
[94] customerthink.com
[77] twitter.com
[76] forbes.com
[71] careerarc.com
[65] beyondphilosophy.com
[53] cx-journey.com
[41] emdplugins.com
[38] youtube.com

Top Domains in Tweet in G1:
[70] careerarc.com
[45] twitter.com
[41] emdplugins.com
[12] youtu.be
[10] upshotstories.com
[9] btoes.com
[8] customerthink.com
[7] atton-institute.com
[5] ucopia.com
[3] forbes.com

Top Domains in Tweet in G2:
[46] cx-journey.com
[38] forbes.com
[21] business2community.com
[9] hbr.org
[9] erdm.com
[7] customerthink.com
[7] fonolo.com
[6] thestoryoftelling.com
[6] theinsightwave.com
[5] mycustomer.com

Top Domains in Tweet in G3:
[191] mycustomer.com
[23] beyondphilosophy.com
[11] cxleaderoftheyear.com
[6] hyken.com
[5] scottmckain.com
[4] cx-journey.com
[4] wpengine.com
[4] toistersolutions.com
[4] youtube.com
[3] faveohelpdesk.com

Top Domains in Tweet in G4:
[59] customerthink.com
[19] hyken.com
[19] co.uk
[8] customerbliss.com
[6] clearaction.com
[6] crackthecustomercode.com
[5] forbes.com
[4] servicedock.com
[4] fonolo.com
[4] iris.xyz

Top Domains in Tweet in G5:
[27] forrester.com
[7] forbes.com
[3] mycustomer.com
[1] clickz.com
[1] franchising.com
[1] inc.com
[1] cio.com
[1] cxleaderoftheyear.com
[1] bain.com
[1] livechatinc.com

Top Domains in Tweet in G6:
[13] forbes.com
[10] twitter.com
[7] hbr.org
[5] mit.edu
[4] united.com
[3] boltinc.com
[3] marketingdive.com
[3] upenn.edu
[3] reuters.com
[2] ht.ly

Top Domains in Tweet in G7:
[40] beyondphilosophy.com
[7] co.uk
[7] dy.si
[6] twitter.com
[3] customerattuned.com
[3] josephmichelli.com
[2] servicedock.com
[1] mailchi.mp
[1] shareaholic.com
[1] mycustomer.com

Top Domains in Tweet in G8:
[25] dangalante.me
[22] linkedin.com
[20] youtube.com
[17] medium.com
[11] salesforce.com
[8] lnkd.in
[4] newvoicemedia.com
[3] slideshare.net
[1] ventanaresearch.com
[1] crazyegg.com

Top Domains in Tweet in G9:
[18] dlaignite.com
[12] passle.net
[3] ghosttweeting.com
[3] youtube.com
[2] zdnet.com
[1] twitter.com
[1] qaspire.com

Top Domains in Tweet in G10:
[2] medium.com
[1] clickz.com
[1] twitter.com
[1] econsultancy.com
[1] lantelligence.com
[1] business.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1880] custexp
[1166] cx
[457] custserv
[456] customerexperience
[304] marketing
[265] customerservice
[172] leadership
[138] socialmedia
[121] ux
[120] entrepreneur



Top Hashtags in Tweet in G1:
[349] custexp
[148] customerservice
[105] custserv
[42] cx
[41] wordpress
[41] plugin
[26] customerexperience
[12] attemployee
[11] cctr
[10] thequad

Top Hashtags in Tweet in G2:
[209] custexp
[169] cx
[90] custserv
[27] empexp
[25] customerexperience
[20] journeymapping
[18] cxdesign
[16] designthinking
[16] cxchat
[14] cxo

Top Hashtags in Tweet in G3:
[290] custexp
[239] cx
[86] custserv
[67] customerexperience
[41] cctr
[23] beyondphilosophy
[23] marketing
[17] customerservice
[9] customersuccess
[6] voc

Top Hashtags in Tweet in G4:
[187] custexp
[171] cx
[127] customerexperience
[14] customerservice
[14] custserv
[13] cctr
[6] employeeexperience
[5] leadership
[5] humancentereddesign
[4] cxm

Top Hashtags in Tweet in G5:
[55] cx
[45] custexp
[17] cxindex
[11] custserv
[10] customerexperience
[8] hcos
[4] customerservice
[3] ux
[3] xd
[3] pressrelease

Top Hashtags in Tweet in G6:
[76] custexp
[67] cx
[21] customerexperience
[20] cxo
[19] cem
[19] cex
[19] cxm
[17] cco
[16] cmo
[13] customersuccess

Top Hashtags in Tweet in G7:
[84] custexp
[58] cx
[33] beyondphilosophy
[23] customerexperience
[17] custserv
[15] cxe
[13] retail
[13] ecommerce
[11] omnichannel
[10] watsoncommerce

Top Hashtags in Tweet in G8:
[105] cx
[101] custexp
[95] marketing
[75] sales
[55] digitalmarketing
[54] bizdev
[41] smm
[31] productmarketing
[31] contentmarketing
[25] growthhacking

Top Hashtags in Tweet in G9:
[20] custexp
[12] socialselling
[12] digitalselling
[9] leadership
[9] innovation
[9] socialceo
[9] csuite
[9] changemanagement
[9] strategy
[8] marketing

Top Hashtags in Tweet in G10:
[6] cx
[6] custexp
[3] customerexperience
[2] privacy
[1] customer
[1] thursdaythoughts
[1] thursdaymotivation
[1] industry
[1] business

Top Words
Top Words in Tweet in Entire Graph:
[1839] Words in Sentiment List#1: Positive
[629] Words in Sentiment List#2: Negative
[4] Words in Sentiment List#3: Angry/Violent
[46181] Non-categorized Words
[48649] Total Words
[1880] #custexp
[1167] #cx
[875] customer
[457] #custserv
[456] #customerexperience

Top Words in Tweet in G1:
[349] #custexp
[200] customer
[156] service
[148] #customerservice
[105] #custserv
[99] job
[98] dave
[98] buster's
[94] link
[91] bio

Top Words in Tweet in G2:
[209] #custexp
[169] #cx
[118] customer
[90] #custserv
[54] annettefranz
[51] gt
[45] experience
[44] forbes
[35] journey
[31] transformation

Top Words in Tweet in G3:
[290] #custexp
[239] #cx
[174] customer
[88] experience
[86] #custserv
[67] #customerexperience
[58] mycustomer
[55] cx
[41] #cctr
[38] improve

Top Words in Tweet in G4:
[187] #custexp
[171] #cx
[127] #customerexperience
[115] new
[106] check
[103] customer
[80] post
[61] customerthink
[50] experience
[38] hyken

Top Words in Tweet in G5:
[55] #cx
[53] cx
[45] #custexp
[44] forrester
[32] index
[30] 2019
[27] results
[18] here
[18] learn
[17] #cxindex

Top Words in Tweet in G6:
[76] #custexp
[68] #cx
[25] deniseleeyohn
[23] customer
[23] customers
[21] #customerexperience
[20] #cxo
[19] #cem
[19] #cex
[19] #cxm

Top Words in Tweet in G7:
[84] #custexp
[58] #cx
[43] customer
[33] #beyondphilosophy
[28] experience
[25] out
[23] #customerexperience
[20] read
[20] check
[17] #custserv

Top Words in Tweet in G8:
[105] #cx
[101] #custexp
[95] #marketing
[75] #sales
[55] #digitalmarketing
[54] #bizdev
[41] #smm
[31] #productmarketing
[31] #contentmarketing
[25] #growthhacking

Top Words in Tweet in G9:
[26] more
[26] digitalleadersa
[23] timothy_hughes
[20] #custexp
[18] cx
[18] agsocialmedia
[15] really
[15] equal
[15] crm
[14] #socialse

Top Words in Tweet in G10:
[6] #cx
[6] #custexp
[3] customer
[3] experience
[3] #customerexperience
[2] personalization
[2] paradox
[2] data
[2] privacy
[2] #privacy

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[405] #cx,#custexp
[389] #custexp,#cx
[279] #custserv,#custexp
[249] customer,experience
[247] customer,service
[166] check,out
[149] #customerservice,#custexp
[138] #custexp,#customerexperience
[119] hey,check
[119] out,service

Top Word Pairs in Tweet in G1:
[142] customer,service
[138] #customerservice,#custexp
[98] dave,buster's
[97] #custserv,#custexp
[91] link,bio
[63] winner's,circle
[63] circle,customer
[59] click,link
[55] service,#customerservice
[52] captain,customer

Top Word Pairs in Tweet in G2:
[100] #custexp,#cx
[67] #custserv,#custexp
[36] customer,experience
[25] journey,mapping
[21] customer,service
[21] secret,sauce
[21] sauce,achieve
[21] achieve,outcomes
[21] outcomes,journey
[18] #custexp,#custserv

Top Word Pairs in Tweet in G3:
[125] #custexp,#cx
[71] customer,experience
[49] #cx,#custexp
[35] #cx,#custserv
[26] airlines,ceo
[23] #customerexperience,#custexp
[23] #custserv,#custexp
[21] #custserv,#cctr
[20] #custexp,#beyondphilosophy
[20] contact,centre

Top Word Pairs in Tweet in G4:
[136] #cx,#custexp
[106] check,new
[106] #custexp,#customerexperience
[78] new,post
[49] post,customerthink
[42] customer,experience
[28] new,article
[19] article,thecxmagazine
[17] customer,service
[17] list,top

Top Word Pairs in Tweet in G5:
[30] cx,index
[22] 2019,cx
[22] index,results
[16] results,here
[16] here,revealing
[16] revealing,early
[16] early,signs
[16] signs,maturity
[16] maturity,within
[16] within,space

Top Word Pairs in Tweet in G6:
[44] #cx,#custexp
[20] #custexp,#customerexperience
[17] #cxo,#cem
[17] #cem,#cex
[17] #cex,#cxm
[15] #cco,#cxo
[15] #customerexperience,#cco
[15] #cxm,#cmo
[12] customer,experience
[9] between,employee

Top Word Pairs in Tweet in G7:
[21] #cx,#custexp
[19] customer,experience
[19] check,out
[14] #beyondphilosophy,#custexp
[14] #custexp,#custserv
[12] #custexp,#cxe
[12] #retail,#ecommerce
[11] #custexp,#cx
[11] needing,read
[11] read,up

Top Word Pairs in Tweet in G8:
[61] #custexp,#cx
[29] #sales,#marketing
[21] #cx,#custexp
[19] #bizdev,#custexp
[19] #marketing,#socialmedia
[18] #sales,#bizdev
[16] #marketing,#sales
[16] #b2b,#b2c
[16] #b2c,#b2g
[14] #digitalmarketing,#smm

Top Word Pairs in Tweet in G9:
[16] timothy_hughes,cx
[15] cx,really
[15] really,equal
[15] equal,crm
[15] crm,more
[15] more,digitalleadersa
[15] digitalleadersa,agsocialmedia
[14] agsocialmedia,#socialse
[10] survey,companies
[10] companies,enough

Top Word Pairs in Tweet in G10:
[4] #cx,#custexp
[3] customer,experience
[2] personalization,customer
[2] experience,paradox
[2] paradox,data
[2] data,privacy
[2] privacy,#cx
[2] #custexp,#privacy

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@annettefranz
@customerthink
@forbes
@hyken
@forrester
@mycustomer
@jeannebliss
@adrianswinscoe
@deniseleeyohn
@digitalleadersa

Top Mentioned in G1:
@smallbizrescafe
@ivrpowers

Top Mentioned in G2:
@annettefranz
@forbes
@ernanroman
@micahsolomon
@sueduris
@insight_wave
@harvardbiz
@hyken
@bernadettejiwa
@sprint

Top Mentioned in G3:
@mycustomer
@adrianswinscoe
@jimtincher
@forrester
@mrmacleod
@toister
@iangjacobs
@united
@delta
@billquiseng

Top Mentioned in G4:
@customerthink
@hyken
@jeannebliss
@jennysuedempsey
@thecxmagazine
@procedureflow
@mikeaoki
@jtwatkin
@customer
@servicedock

Top Mentioned in G5:
@forrester
@forbes
@mycustomer
@rashmikamod
@productgenius1
@mtsiatoura
@clickz
@myyada
@micahsolomon
@franupdatemedia

Top Mentioned in G6:
@deniseleeyohn
@ariegoldshlager
@zillow
@adobe
@sunpower
@dropbox
@bolt_platform
@medium
@debbieszumylo
@stigacx

Top Mentioned in G7:
@ladyjaney75
@jdodkins
@peterlavers
@ibm
@btemkin
@hyken
@ibmcommerce
@beyondp
@servicedock
@cx_

Top Mentioned in G8:
@salesforce
@askdangalante
@nyedtechteacher
@dangalante
@marketingcloud
@salesforceorg
@drnatalie
@danonmedium
@servicecloud
@amazon

Top Mentioned in G9:
@digitalleadersa
@timothy_hughes
@agsocialmedia
@youtube
@nikastewart
@uber
@sixtusa
@tnvora
@bernadettejiwa

Top Mentioned in G10:
@fogle_shane
@balaji_sandiego
@softclouds
@robmay70
@avrohomg
@ronald_vanloon
@efipm
@elisequevedo
@clickz
@econsultancy

Top Tweeters
Top Tweeters in Entire Graph:
@spotifycares
@united
@delta
@southwestair
@businessinsider
@sam___hurley
@marshacollier
@kingsfanone
@infopronetwork
@santchiweb

Top Tweeters in G1:
@infopronetwork
@mikelehroza
@smallbizrescafe
@ggheorghiu
@ittechbuz
@vizworld
@chrisrcason
@vanessaalvarez1
@maupanas
@jobinindia

Top Tweeters in G2:
@inc
@jaybirdone
@forbes
@designthinkbot
@wolfgin
@randyhamilton
@marketingbook
@harvardbiz
@firebrandtalent
@netclubj1

Top Tweeters in G3:
@united
@delta
@santchiweb
@fortunemagazine
@katenasser
@alleywatch
@billquiseng
@colinshaw_cx
@paolofabrizio71
@saccio

Top Tweeters in G4:
@southwestair
@kingsfanone
@wholefoods
@ipfconline1
@chickfila
@serve4impact
@kirkdborne
@iris_xyz
@hyken
@jaybaer

Top Tweeters in G5:
@cmswire
@datadrivencare
@fastenernews
@cioonline
@franupdatemedia
@cardilogix
@zkerravala
@clickz
@robertllewellyn
@sjvasadi

Top Tweeters in G6:
@kevinlockett
@jgombita
@leoveigasanchez
@dobrilam
@gambiste1
@duche_n
@forbes_es
@zillow
@wimrampen
@deniseleeyohn

Top Tweeters in G7:
@sephora
@ibmcommerce
@ibmformarketing
@fitsmallbiz
@beyondp
@marketbuildr
@btemkin
@ibm
@marinambassigdo
@peterlavers

Top Tweeters in G8:
@machinelearn_d
@lightifyco1
@bubbles4tw
@salesforce
@wiomax_pa
@marketingcloud
@cmdatascoop
@dangalante
@drnatalie
@ventanaresearch

Top Tweeters in G9:
@timothy_hughes
@zzsheyn
@micadam
@nikastewart
@olilince
@b2b_smarketing
@adamsmets1
@digitalleadtim
@sriramnat
@digitalleadersa

Top Tweeters in G10:
@gvalan
@debraruh
@michelledh
@junjudapi
@tamaramccleary
@stevewal63
@ronald_vanloon
@econsultancy
@avrohomg
@archonsec


We use necessary cookies to make our site work. We’d like to set additional cookies to understand site usage, make site improvements and to remember your settings. We also use cookies set by other sites to help deliver content from their services.