The graph represents a network of 2,595 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 16 June 2019 at 13:51 UTC.
The requested start date was Sunday, 16 June 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 12-day, 7-hour, 54-minute period from Sunday, 02 June 2019 at 23:44 UTC to Saturday, 15 June 2019 at 07:38 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2595
Unique Edges : 3568
Edges With Duplicates : 5351
Total Edges : 8919
Number of Edge Types : 3
Mentions : 6005
Replies to : 1483
Tweet : 1431
Self-Loops : 1431
Reciprocated Vertex Pair Ratio : 0.11116937598322
Reciprocated Edge Ratio : 0.200094384143464
Connected Components : 382
Single-Vertex Connected Components : 236
Maximum Vertices in a Connected Component : 1854
Maximum Edges in a Connected Component : 7665
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 5.527543
Graph Density : 0.000629583907134145
Modularity : 0.39618
NodeXL Version : 1.0.1.413
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[480] customer,service [391] #cx,#custserv [198] #custserv,#custexp [151] customer,experience [143] #custserv,#cx [137] #custexp,#cx [117] #cctr,#custserv [114] call,center [112] #contactcenter,#cx [110] #custserv,chat Top Word Pairs in Tweet in G1:
[88] full,name [76] sorry,hear [70] h,m [64] name,email [63] dm,full [53] please,dm [48] hm_custserv,hi [39] email,address [37] home,address [29] please,send Top Word Pairs in Tweet in G2:
[239] customer,service [100] #custserv,chat [60] #custserv,#cx [54] obstacles,customer [54] service,organizations [52] lt,gt [51] #cctr,#custserv [50] #cx,#custserv [48] gt,lt [37] tiered,customer Top Word Pairs in Tweet in G3:
[47] heroldbarton,vipeurope5 [44] peterleah18,heroldbarton [44] mikequindazzi,pwc [40] vipeurope5,pestochampion [38] 3,ways [38] ways,ai [38] ai,act [38] act,human [38] human,#infographic [38] #infographic,antgrasso Top Word Pairs in Tweet in G4:
[95] #cx,#custserv [71] customer,service [69] gt,gt [66] #custserv,#custexp [63] #contactcenter,#cx [62] quality,management [62] management,superhero [62] superhero,take [62] take,5 [62] 5,question Top Word Pairs in Tweet in G5:
[57] #custserv,#custexp [42] #custexp,#cx [25] customer,service [18] forbes,#custserv [16] customer,experience [14] ipfconline1,artificial [14] artificial,intelligence [14] intelligence,revolutionizing [14] revolutionizing,#digitalmarketing [14] #digitalmarketing,forbes Top Word Pairs in Tweet in G6:
[69] #cx,#custserv [68] #custexp,#cx [42] customer,experience [25] #cctr,#custserv [24] customer,service [22] contact,centre [21] #custserv,#custexp [21] #custserv,#cctr [20] gt,gt [13] 10,customer Top Word Pairs in Tweet in G7:
[51] apology,needs [51] needs,loud [51] loud,disrespect [51] disrespect,unknown [51] unknown,#peopleskills [51] #peopleskills,#integrity [51] #integrity,#leadership [51] #leadership,#quotes [50] katenasser,apology [43] #quotes,#apologiesâ Top Word Pairs in Tweet in G8:
[14] ask,help [9] body,heals [9] heals,drumeshprabhu [9] drumeshprabhu,stanleywaite1 [9] stanleywaite1,stanleychen0402 [9] stanleychen0402,barbaralorainen [9] barbaralorainen,galswander [9] galswander,smartfinds [9] smartfinds,explorelife [8] hazloe3,body Top Word Pairs in Tweet in G9:
[11] frustrated,people [11] people,#onholdwith [11] others,more [11] more,#custserv [4] #cx,#custserv [3] 6,others [3] 4,others [3] customer,service [2] #onholdwith,paypal [2] building,#innovation Top Word Pairs in Tweet in G10:
[38] fusebill,#custserv [25] top,customers [24] find,out [24] out,top [24] customers,dislike [24] brands,tell [24] #custserv,#customersuccess [24] #customersuccess,#cx [24] #cx,#churn [24] #churn,#saas Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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