custserv, Twitter, 5/26/2019 4:43:50 PM, 198114


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custserv_2019-05-26_06-48-39.xlsx
custserv_2019-05-26_06-48-39.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 26, 2019
Short Description:
custserv via NodeXL http://bit.ly/2I1xBp9
@marshacollier
@hm_custserv
@billquiseng
@forbes
@santchiweb
@hyken
@susanhash
@incontact
@fonolo
@ipfconline1

Top hashtags:
#custserv
#cx
#customerservice
#cctr
#custexp
#customerexperience
#ai
#contactcenter
#callcenter

Description:
Description
The graph represents a network of 2,428 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 May 2019 at 13:50 UTC.

The requested start date was Sunday, 26 May 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 10-day, 20-hour, 4-minute period from Tuesday, 14 May 2019 at 11:38 UTC to Saturday, 25 May 2019 at 07:43 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 2428
Unique Edges : 3126
Edges With Duplicates : 4155
Total Edges : 7281
Number of Edge Types : 3
Mentions : 4142
Replies to : 1687
Tweet : 1452
Self-Loops : 1452
Reciprocated Vertex Pair Ratio : 0.160063897763578
Reciprocated Edge Ratio : 0.275957036629028
Connected Components : 307
Single-Vertex Connected Components : 167
Maximum Vertices in a Connected Component : 1212
Maximum Edges in a Connected Component : 4901
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 4.836716
Graph Density : 0.000616180272863835
Modularity : 0.40858
NodeXL Version : 1.0.1.412

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[49] https://twitter.com/messages/compose?recipient_id=808737074
[35] https://www.forbes.com/sites/nicolemartin1/2018/11/12/how-ai-is-revolutionizing-digital-marketing/?ss=ai-big-data#2826e6741f62
[33] http://digital-leadership-associates.passle.net/post/102fk63/stop-using-customer-metrics-to-live-in-the-past
[24] https://www.paycompliment.com/
[24] https://blog.fusebill.com/tips-to-align-your-subscription-business-to-the-needs-of-your-top-customers
[20] https://ca.linkedin.com/in/nickkossovan
[20] https://www.marjijsherman.com/blog/2018/3/17/how-two-brands-failed-at-social-care-and-how-not-to-fail
[19] http://customerservicedaily.com
[15] https://medium.com/@tylereyamie_53778/churn-what-is-it-and-how-can-we-stop-the-leaking-churn-faucet-39f689835971
[13] https://blog.fusebill.com/4-customer-centric-lessons-grow-your-subscription-business

Top URLs in Tweet in G1:
[49] https://twitter.com/messages/compose?recipient_id=808737074
[7] https://www2.hm.com/es_es/service-clients/contact.html
[4] https://www2.hm.com/en_gb/divided/campaigns/5189-collab-stranger-things.html
[3] https://www2.hm.com/es_mx/customer-service/returns/online-purchases.html
[2] https://www.hm.com/mx/newsletter
[2] https://www2.hm.com/es_mx/customer-service/newsletter.html
[2] https://www2.hm.com/en_gb/customer-service/sizeguide/ladies.html
[2] https://www2.hm.com/de_de/customer-service.html
[2] http://www.hm.com/
[2] https://www2.hm.com/nl_nl/productpage.0732511001.html

Top URLs in Tweet in G2:
[6] https://www.cxaccelerator.com/single-post/2019/05/15/Jeff-Toister-Keynote-at-ICMI-Contact-Center-Expo-2019-%E2%80%93-Hidden-Obstacles-to-Outstanding-Customer-Service
[6] https://pivotpointsolutions.net/2019/05/13/retention-isnt-the-new-acquisition-its-perpetual-acquisition/
[4] https://twitter.com/MarshaCollier/status/1131006767046041602
[4] https://www.forbes.com/sites/blakemorgan/2019/05/13/40-stats-on-digital-transformation-and-customer-experience/?ss=ai-big-data&utm_content=buffer06fc8&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer#169cf47a6475
[3] https://alexallwood.com.au/cx-insight-the-power-of-360-customer-listening/
[3] https://twitter.com/MarshaCollier/status/1128467536616591361
[3] https://twitter.com/MarshaCollier/status/1128475083557699585
[3] https://twitter.com/AlHopper_/status/1128476355039879168
[3] https://twitter.com/MarshaCollier/status/1131004247678566400
[3] https://twitter.com/MarshaCollier/status/1131011799787167744

Top URLs in Tweet in G3:
[15] https://www.forbes.com/sites/nicolemartin1/2018/11/12/how-ai-is-revolutionizing-digital-marketing/?ss=ai-big-data#2826e6741f62
[13] https://www.mycustomer.com/experience/loyalty/closure-experiences-the-importance-of-endings-in-the-consumer-lifecycle?platform=hootsuite
[10] https://www.mycustomer.com/experience/loyalty/10-customer-experience-kpis-that-provide-better-insight-than-nps?platform=hootsuite
[10] https://www.mycustomer.com/experience/engagement/how-to-improve-the-customer-experience-by-simplifying-your-language?platform=hootsuite
[9] https://www.mycustomer.com/experience/loyalty/how-southwest-airlines-used-behavioural-science-to-create-a-better-boarding?platform=hootsuite
[9] https://www.mycustomer.com/service/management/how-do-you-buy-and-implement-a-chatbot-heres-our-2019-guide?platform=hootsuite
[9] https://www.mycustomer.com/resources/contact-centre-technology-barometer-2019?platform=hootsuite
[9] https://www.mycustomer.com/service/management/why-service-staff-avoid-taking-ownership-and-how-to-help-them?platform=hootsuite
[9] https://www.mycustomer.com/experience/engagement/mycustomer-launches-new-award-to-celebrate-the-customer-experience-profession?platform=hootsuite
[7] https://www.cxleaderoftheyear.com/

Top URLs in Tweet in G4:
[20] https://ca.linkedin.com/in/nickkossovan
[10] http://doug-sandler-3bnl.squarespace.com/news/2014/12/29/9-actions-to-go-beyond-customer-expectations
[5] https://aremorch.com/hotels/how-to-attract-more-customers-to-your-hotel/
[5] https://www.google.ca/search?q=logic+tech+corp#lrd=0x89d4d4614d9d44a5:0x799b0f74577678b9,3,,,
[3] https://www.webhelp.com/en-gb/news-insights/blog/designing-cx-solutions-with-ai/
[3] https://ziwo.io
[3] https://www.forbes.com/sites/micahsolomon/2019/05/21/how-ai-is-powering-customer-service-support-and-the-customer-experience/
[3] https://pcgdigital.com/blog/rethinking-your-marketing-team/
[2] http://www.twitterliveevents.com/
[2] https://www.gartner.com/en/trends/top-insights/service-2019.html?utm_medium=social&utm_source=bambu&utm_campaign=SM_GB_YOY_GTR_SOC_BU1_SM-BA-RM-EBOOK

Top URLs in Tweet in G5:
[24] https://blog.fusebill.com/tips-to-align-your-subscription-business-to-the-needs-of-your-top-customers
[15] https://medium.com/@tylereyamie_53778/churn-what-is-it-and-how-can-we-stop-the-leaking-churn-faucet-39f689835971
[13] https://blog.fusebill.com/4-customer-centric-lessons-grow-your-subscription-business
[10] https://blog.fusebill.com/customer-centric-approach-leadership
[9] https://app.quuu.co/r/bgrgb-r
[5] https://blog.fusebill.com/8-ways-recurring-billing-best-practices-makes-your-business-bulletproof
[2] https://ideagirlmedia.com/business-growth/business-automation/
[1] https://lnkd.in/drfBgZq
[1] https://medium.com/@tylereyamie_53778/churn-what-is-it-and-how-can-we-stop-the-leaking-churn-faucet-39f689835971?utm_content=buffera6121&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[1] https://blog.fusebill.com/4-customer-centric-lessons-grow-your-subscription-business?utm_content=bufferb6749&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer

Top URLs in Tweet in G6:
[19] https://www.forbes.com/sites/nicolemartin1/2018/11/12/how-ai-is-revolutionizing-digital-marketing/?ss=ai-big-data#2826e6741f62
[8] https://www.import.io/post/how-the-finance-industry-is-using-alternative-data/
[8] https://bigstep.com/blog/five-unexpected-uses-of-big-data
[4] https://www.ishir.com/blog/6500/how-can-artificial-intelligence-ai-help-you-revolutionize-customer-services.htm
[3] https://dy.si/BNUNA
[3] https://thefinancialbrand.com/83729/digital-banking-to-invisible-banking-fintech-trends/?smedia-twt-jm
[3] https://www.linkedin.com/pulse/journey-ai-machine-learning-imtiaz-adam/
[3] https://dy.si/FiZWEJ
[3] https://twitter.com/ipfconline1/status/1128918202145230849
[2] http://www.customerservicedaily.com/

Top URLs in Tweet in G7:
[4] D.C.
[4] CX
[3] https://www.icmi.com/Resources/2019/customer-experience-in-the-age-of-entitlement
[3] https://www.bluewolf.com/ai-readiness-eguide?utm_source=social&utm_medium=social&utm_campaign=1904-asset-scc-ai-readiness-guide&utm_campaignterm=&utm_campaigncontent=&C_SFDCLastCampaignID=70144000000GPAA&C_SFDCLastCampaignStatus=responded&C_Lead_Source__Most_Recent1=Website
[3] https://www.bluewolf.com/bluewolf-now/ai-contact-centers-path-smarter-future
[2] http://cxpert.com.au/upcoming-trends-in-customer-support/?utm_content=90997742&utm_medium=social&utm_source=twitter&hss_channel=tw-1073242756867346433
[2] https://www.icmi.com/Resources/2019/what-contact-center-agents-and-runners-have-in-common
[2] https://www.talkdesk.com/events/cx-tour/washington-dc/?utm_term=&utm_campaign=FE-Washington
[2] Tour-2019-05-21&utm_source=twitter&utm_medium=Organic
[2] Social&utm_content=Washington

Top URLs in Tweet in G8:
[18] http://customerservicedaily.com
[4] https://fsd.servicemax.com/2019/05/14/hyken-skip-the-surprise-and-just-delight-your-customers/
[3] https://twitter.com/ChipRBell/status/1125754913647222784
[2] https://thedijuliusgroup.com/how-simple-daily-huddles-make-your-business-better/
[2] https://hyken.com/customer-loyalty/thank-your-customer-with-actions-not-words/?utm_content=buffer14072&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://hyken.com:443/blog-app/customer-service-cx-lessons-iconic-brands/
[2] https://hyken.com:443/customer-service-strategies/the-customer-is-angry-and-its-not-your-fault/?inf_contact_key=54c39838575a5274ce8e85a4cb4fa478680f8914173f9191b1c0223e68310bb1
[1] https://www.youtube.com/watch?v=beqXp6oz8ho

[1] https://thedijuliusgroup.com/how-important-is-cx-to-the-success-of-your-business/
[1] https://thedijuliusgroup.com/how-to-move-customers-past-price/

Top URLs in Tweet in G9:
[6] http://podcast.callcentergeek.com/236445/1128641-call-center-outsourcing-pricing-around-the-world
[5] http://podcast.callcentergeek.com/236445/1144247-changes-in-customer-expectations-and-need-for-omnichannel
[5] http://podcast.callcentergeek.com
[4] https://expiviausa.com/savings-calculator/
[4] https://callcenterinfo.tmcnet.com/Analysis/articles/442085-will-artificial-intelligence-replace-agents-your-contact-center.htm
[3] http://www.adrianswinscoe.com/what-your-customer-service-agents-top-priorities-should-be-in-2019/
[3] https://www.callcentrehelper.com/tips-courageous-manager-140633.htm
[3] https://feedly.com/i/entry/u256+k+/397g29LwPhlXkMgUPQ+Fyn/2B94feskEW1Y=_16abb7f77ce:1e7fc9b:247b6d24
[3] https://blog.hubspot.com/blog/tabid/6307/bid/25084/the-ultimate-cheat-sheet-for-expert-twitter-marketing.aspx
[3] http://podcast.callcentergeek.com/236445/1174817-how-to-recruit-the-right-call-center-agents-using-culture-social-media-and-branding

Top URLs in Tweet in G10:
[10] http://crackthecustomercode.com/369-jeff-gothelf-thinking-about-design/
[4] Service
[2] https://onholdwith.com/company/?comcast
[2] https://onholdwith.com/company/?hastings_direct
[2] Jeff
[2] Toister,
[2] Culture
[2] Customer
[1] https://onholdwith.com/company/?virgin_media
[1] https://onholdwith.com/company/?royal_mail

Top Domains
Top Domains in Tweet in Entire Graph:
[221] twitter.com
[141] okt.to
[120] forbes.com
[116] mycustomer.com
[68] hm.com
[64] careerarc.com
[53] fusebill.com
[45] techsee.me
[44] passle.net
[42] callcentergeek.com

Top Domains in Tweet in G1:
[68] hm.com
[51] twitter.com
[9] swarmapp.com
[1] refinery29.com

Top Domains in Tweet in G2:
[105] twitter.com
[8] forbes.com
[7] feedburner.com
[6] cxaccelerator.com
[6] pivotpointsolutions.net
[6] com.au
[5] dimelo.com
[4] supportyourcustomer.com
[4] mycustomer.com
[3] hyken.com

Top Domains in Tweet in G3:
[110] mycustomer.com
[51] forbes.com
[19] callcentrehelper.com
[14] business2community.com
[13] fonolo.com
[9] twitter.com
[7] customerthink.com
[7] zendesk.com
[7] cxleaderoftheyear.com
[6] gofcr.com

Top Domains in Tweet in G4:
[48] careerarc.com
[45] techsee.me
[20] linkedin.com
[14] lnkd.in
[14] po.st
[12] twitter.com
[11] iconohash.com
[10] squarespace.com
[10] forbes.com
[10] serviceskills.com

Top Domains in Tweet in G5:
[53] fusebill.com
[17] medium.com
[11] quuu.co
[2] ideagirlmedia.com
[1] lnkd.in
[1] linkedin.com
[1] buff.ly

Top Domains in Tweet in G6:
[20] forbes.com
[8] import.io
[8] bigstep.com
[7] dy.si
[4] ishir.com
[4] twitter.com
[3] thefinancialbrand.com
[3] linkedin.com
[2] customerservicedaily.com
[2] packtpub.com

Top Domains in Tweet in G7:
[11] icmi.com
[9] smartcustomerservice.com
[9] twitter.com
[7] sharpencx.com
[6] bluewolf.com
[5] destinationcrm.com
[4] talkdesk.com
[2] com.au
[2] mailchi.mp
[1] ewriteonline.com

Top Domains in Tweet in G8:
[18] customerservicedaily.com
[10] hyken.com
[10] twitter.com
[8] youtu.be
[4] thedijuliusgroup.com
[4] youtube.com
[4] servicemax.com
[3] forbes.com
[3] zurl.co
[3] customerthink.com

Top Domains in Tweet in G9:
[137] okt.to
[42] callcentergeek.com
[23] hubspot.com
[12] callcentrehelper.com
[8] customerthink.com
[5] buzzsprout.com
[4] expiviausa.com
[4] tmcnet.com
[4] forbes.com
[3] adrianswinscoe.com

Top Domains in Tweet in G10:
[14] crackthecustomercode.com
[11] onholdwith.com
[5] mattsenkumar.com
[2] slideshare.net
[1] 360connext.com
[1] zurl.co

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3326] custserv
[972] cx
[440] customerservice
[402] cctr
[381] custexp
[340] customerexperience
[259] ai
[256] contactcenter
[220] callcenter
[148] callcentergeek



Top Hashtags in Tweet in G1:
[3] hmxme
[2] hmcompraonline
[1] pride
[1] extrabrowniepoints
[1] closetheloop
[1] project
[1] greatservice
[1] sale
[1] discount
[1] everytime

Top Hashtags in Tweet in G2:
[1170] custserv
[87] cx
[64] customerservice
[27] icmiexpo
[26] customerexperience
[23] ccexpo
[19] successtrain
[18] cctr
[13] custexp
[11] ai

Top Hashtags in Tweet in G3:
[329] custserv
[203] cx
[149] custexp
[59] cctr
[51] customerservice
[27] customerexperience
[24] ai
[15] digitalmarketing
[11] contactcenter
[10] csat

Top Hashtags in Tweet in G4:
[408] custserv
[99] cx
[92] customerexperience
[77] custexp
[57] customerservice
[56] cctr
[26] contactcenter
[24] contactcenters
[24] callcenters
[21] ntf

Top Hashtags in Tweet in G5:
[97] custserv
[69] saas
[62] cx
[62] churn
[31] leadership
[24] customersuccess
[22] yourmustread
[22] influencerpromotion
[22] topcasestudy
[21] cybersecurity

Top Hashtags in Tweet in G6:
[80] ai
[61] custserv
[57] cx
[41] digitalmarketing
[32] machinelearning
[22] ux
[21] bigdata
[19] personalization
[19] ecommerce
[13] chatbots

Top Hashtags in Tweet in G7:
[82] custserv
[38] cctr
[31] cx
[26] cxtour
[15] customerservice
[13] crm
[9] ccexpo
[9] ai
[8] agentfirst
[6] marketing

Top Hashtags in Tweet in G8:
[115] custserv
[51] cx
[24] customerexperience
[23] customerservice
[15] theredcarpetway
[14] cxo
[13] cco
[10] custexp
[8] tips
[7] therelationshipeconomy

Top Hashtags in Tweet in G9:
[294] custserv
[170] callcenter
[156] cx
[154] contactcenter
[151] cctr
[147] callcentergeek
[145] customerservice
[76] customerexperience
[60] mobile
[59] analytics

Top Hashtags in Tweet in G10:
[38] custserv
[19] cx
[11] onholdwith
[10] humancentereddesign
[10] custexp
[10] customerexperience
[9] customerservice
[3] contactcenter
[2] interview
[1] fail

Top Words
Top Words in Tweet in Entire Graph:
[4357] Words in Sentiment List#1: Positive
[1554] Words in Sentiment List#2: Negative
[16] Words in Sentiment List#3: Angry/Violent
[110356] Non-categorized Words
[116268] Total Words
[3326] #custserv
[1246] customer
[972] #cx
[632] service
[501] hm_custserv

Top Words in Tweet in G1:
[497] hm_custserv
[258] hi
[242] please
[188] dm
[174] address
[132] hey
[131] je
[130] sorry
[126] full
[107] name

Top Words in Tweet in G2:
[1170] #custserv
[335] marshacollier
[272] customer
[162] gregortbach
[150] alhopper_
[124] expectations
[121] royatkinson
[115] service
[114] customers
[90] business

Top Words in Tweet in G3:
[329] #custserv
[203] #cx
[196] customer
[149] #custexp
[102] experience
[101] service
[59] #cctr
[51] #customerservice
[50] forbes
[43] mycustomer

Top Words in Tweet in G4:
[408] #custserv
[150] customer
[109] service
[99] #cx
[92] #customerexperience
[77] #custexp
[68] job
[57] associate
[57] #customerservice
[56] #cctr

Top Words in Tweet in G5:
[97] #custserv
[84] fusebill
[69] #saas
[62] #cx
[62] #churn
[48] business
[42] improve
[39] customers
[39] tylereyamie
[35] don

Top Words in Tweet in G6:
[80] #ai
[61] #custserv
[57] #cx
[44] ipfconline1
[41] #digitalmarketing
[37] cc
[37] v
[32] #machinelearning
[29] marshacollier
[26] customer

Top Words in Tweet in G7:
[82] #custserv
[48] talkdesk
[38] #cctr
[31] #cx
[30] customer
[29] join
[26] #cxtour
[26] industry
[25] learn
[25] hear

Top Words in Tweet in G8:
[115] #custserv
[85] customer
[54] service
[51] #cx
[35] hyken
[28] out
[24] #customerexperience
[23] #customerservice
[21] customers
[21] great

Top Words in Tweet in G9:
[294] #custserv
[274] gt
[170] #callcenter
[163] customer
[156] #cx
[154] #contactcenter
[151] #cctr
[147] #callcentergeek
[145] #customerservice
[131] nice

Top Words in Tweet in G10:
[38] #custserv
[24] more
[19] #cx
[12] people
[11] frustrated
[11] #onholdwith
[11] others
[10] #humancentereddesign
[10] #custexp
[10] #customerexperience

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[444] customer,service
[317] #cx,#custserv
[254] customer,experience
[179] #custserv,#custexp
[177] gt,gt
[166] #custserv,#cx
[140] #custserv,#customerservice
[137] #custexp,#cx
[123] product,marketing
[120] marketing,manager

Top Word Pairs in Tweet in G1:
[98] full,name
[86] sorry,hear
[75] h,m
[74] please,dm
[74] dm,full
[64] name,email
[46] home,address
[42] hm_custserv,hi
[37] email,address
[33] please,send

Top Word Pairs in Tweet in G2:
[64] customer,service
[47] #custserv,chat
[35] #customerservice,#custserv
[34] customer,expectations
[32] #cx,#custserv
[30] 24,7
[28] pm,et
[25] exceed,expectations
[25] marshacollier,gregortbach
[24] join,#custserv

Top Word Pairs in Tweet in G3:
[99] #custexp,#cx
[93] #cx,#custserv
[81] customer,experience
[59] #custserv,#custexp
[58] customer,service
[33] #custserv,#cctr
[27] gt,gt
[21] improve,customer
[20] #customerservice,#custserv
[19] forbes,#custserv

Top Word Pairs in Tweet in G4:
[82] customer,service
[53] #custserv,#custexp
[40] link,bio
[27] #custserv,#customerexperience
[26] click,link
[26] #cctr,#custserv
[26] #customerexperience,#cx
[26] #customerexperience,#custserv
[25] leon,s
[24] service,associate

Top Word Pairs in Tweet in G5:
[54] fusebill,#custserv
[38] #custserv,#cx
[25] top,customers
[24] #custserv,#customersuccess
[24] #customersuccess,#cx
[24] #cx,#churn
[24] #churn,#saas
[24] stop,leaking
[24] leaking,#churn
[24] #churn,faucet

Top Word Pairs in Tweet in G6:
[24] #machinelearning,#cx
[20] cc,marshacollier
[20] artificial,intelligence
[20] revolutionizing,#digitalmarketing
[20] #digitalmarketing,forbes
[18] #ai,#ux
[17] #ai,enabled
[17] enabled,commerce
[17] v,cognilytica
[17] cognilytica,#ecommerce

Top Word Pairs in Tweet in G7:
[23] thought,leaders
[23] talkdesk,#cxtour
[22] #cctr,#custserv
[22] join,talkdesk
[22] #cxtour,21
[22] 21,washington
[22] washington,d
[22] d,c
[22] c,hear
[22] hear,industry

Top Word Pairs in Tweet in G8:
[50] customer,service
[19] #custserv,#cx
[18] service,daily
[18] daily,out
[18] out,compilation
[18] compilation,#custserv
[18] #cx,articles
[15] articles,stories
[13] dijuliusgroup,thecsrevolution
[12] #customerservice,#customerexperience

Top Word Pairs in Tweet in G9:
[137] gt,gt
[116] product,marketing
[114] marketing,manager
[114] manager,nice
[95] #callcenter,#contactcenter
[75] call,center
[71] customer,experience
[68] customer,service
[62] #custserv,#customerexperience
[60] #cx,#custserv

Top Word Pairs in Tweet in G10:
[11] frustrated,people
[11] people,#onholdwith
[11] others,more
[10] more,#custserv
[10] #humancentereddesign,#custserv
[10] #custserv,#custexp
[10] #custexp,#cx
[10] #cx,#customerexperience
[8] jeff,gothelf
[8] #customerexperience,#customerservice

Top Replied-To
Top Replied-To in Entire Graph:
@hm_custserv
@marshacollier
@gregortbach
@royatkinson
@chagn0n
@complexified
@alhopper_
@immarkbernhardt
@markc_avgi
@mike_nunes

Top Replied-To in G1:
@hm_custserv
@buckwild__
@miriam68060241
@lahuerfanita
@felicitatem
@bookbesotted
@talkinbillboard
@ol_margot
@hup333
@hmcanada

Top Replied-To in G2:
@marshacollier
@gregortbach
@royatkinson
@chagn0n
@complexified
@alhopper_
@immarkbernhardt
@markc_avgi
@mike_nunes
@cartooninperson

Top Replied-To in G3:
@united

Top Replied-To in G5:
@fujio0606
@masao__tanaka
@dm_promotion
@sprague_paul
@nodexl_mktng

Top Replied-To in G6:
@ipfconline1

Top Replied-To in G7:
@edifycx
@acqueon
@talkdesk
@zendesk
@sparkcentral
@tpgoebel
@cfi
@livechat
@appian

Top Replied-To in G8:
@toby_metcalf
@hyken
@jimharmon

Top Replied-To in G9:
@expivia

Top Replied-To in G10:
@mdkail
@dipshaghosh

Top Mentioned
Top Mentioned in Entire Graph:
@marshacollier
@alhopper_
@gregortbach
@royatkinson
@fusebill
@forbes
@hm_custserv
@marketingland
@immarkbernhardt
@billquiseng

Top Mentioned in G1:
@hm_custserv
@hm
@hmunitedkingdom
@hmcanada
@hmturkiye
@kerlyyyy__7
@httpnielson
@hmfrance
@hmmexico
@calleypocheoffi

Top Mentioned in G2:
@marshacollier
@alhopper_
@gregortbach
@royatkinson
@immarkbernhardt
@markc_avgi
@chagn0n
@complexified
@billquiseng
@kayejchapman

Top Mentioned in G3:
@forbes
@mycustomer
@callcentrehelp
@fonolo
@jtwatkin
@billquiseng
@mrmacleod
@ernanroman
@katenasser
@b2community

Top Mentioned in G4:
@5000fish
@melkettle
@kaniniwainaina
@petershankman

Top Mentioned in G5:
@fusebill
@tylereyamie
@tripletsfan19
@cynthia_lardner
@tom__coleman
@influencerprom1
@fujio0606
@mitadance
@sprague_paul
@kugey

Top Mentioned in G6:
@ipfconline1
@marshacollier
@forbes
@cognilytica
@kirkdborne
@jblefevre60
@tiffani_bova
@flashtweet
@mikequindazzi
@marsha

Top Mentioned in G7:
@talkdesk
@callcentericmi
@leslieo
@safety1st
@edifycx
@sharpentech
@jaybaer
@zendesk
@ericamarois
@bluewolf

Top Mentioned in G8:
@hyken
@thecsrevolution
@dijuliusgroup
@zohodesk
@joepine
@callruby
@oraclecx
@murphyjfraser
@kerrybodine
@doubletree

Top Mentioned in G9:
@marketingland
@incontact
@expivia
@buzzsprout
@stephenpaulcart
@tlaird_expivia
@burgerking
@nice_cx
@hyken

Top Mentioned in G10:
@comcastcares
@att
@comcast
@xfinity
@hastingsdirect
@johngpayne
@gazchadwick
@jeanniecw
@seemajjic
@afigueiredo

Top Tweeters
Top Tweeters in Entire Graph:
@virginmedia
@jojokejohn
@sectest9
@ee
@asos_heretohelp
@united
@british_airways
@comcastcares
@talk2globe
@delta

Top Tweeters in G1:
@yodelonline
@moranazeidekat
@luciferthegay
@talkinbillboard
@hm_custserv
@eloylopezj
@chloecoral_
@catchingjacob
@thisismissem
@httpnielson

Top Tweeters in G2:
@evankirstel
@rockchristopher
@lndontretweets
@marshacollier
@terrinakamura
@shicooks
@johnlusher
@alaskaair
@adobecare
@muz4now

Top Tweeters in G3:
@united
@onang_pribadi
@inc
@tescomobile
@fastcompany
@forbes
@b2community
@justcoachit
@katenasser
@pammktgnut

Top Tweeters in G4:
@infopronetwork
@tdkinser
@fsonnenberg
@joshuadowidat
@melkettle
@mediarings
@ctrappe
@wreynoldsyoung
@aremorch
@rachelloumiller

Top Tweeters in G5:
@jojokejohn
@jilliemary
@datsyuklover
@wanderingstarz1
@srinualme
@tom__coleman
@edaccessible
@lv4gab
@tripletsfan19
@isamuuran1316

Top Tweeters in G6:
@chidambara09
@fintechna
@smoothsale
@machinelearn_d
@yvesmulkers
@spirosmargaris
@ipfconline1
@kingofwrong
@jblefevre60
@serve4impact

Top Tweeters in G7:
@buffer
@jaybaer
@industryai
@uhaul
@zendesk
@jayacunzo
@ericamarois
@travel_biz_news
@twilio
@igor_os777

Top Tweeters in G8:
@ask_spectrum
@chickfila
@aldo_zaffalon
@chewy
@marriott
@hyken
@whattekarvaad
@toby_metcalf
@hiltonhonors
@deniseleeyohn

Top Tweeters in G9:
@marketingland
@cleardiff
@michelsfi
@vanrijmenam
@burgerking
@nice_cx
@gaolata
@niceltd
@daca3021
@incontact

Top Tweeters in G10:
@virginmedia
@comcastcares
@bofa_help
@royalmail
@attcustomercare
@att
@susansolovic
@mthiele10
@cultcommoncore
@xfinity