The graph represents a network of 2,428 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 May 2019 at 13:50 UTC.
The requested start date was Sunday, 26 May 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 20-hour, 4-minute period from Tuesday, 14 May 2019 at 11:38 UTC to Saturday, 25 May 2019 at 07:43 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2428
Unique Edges : 3126
Edges With Duplicates : 4155
Total Edges : 7281
Number of Edge Types : 3
Mentions : 4142
Replies to : 1687
Tweet : 1452
Self-Loops : 1452
Reciprocated Vertex Pair Ratio : 0.160063897763578
Reciprocated Edge Ratio : 0.275957036629028
Connected Components : 307
Single-Vertex Connected Components : 167
Maximum Vertices in a Connected Component : 1212
Maximum Edges in a Connected Component : 4901
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 4.836716
Graph Density : 0.000616180272863835
Modularity : 0.40858
NodeXL Version : 1.0.1.412
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[444] customer,service [317] #cx,#custserv [254] customer,experience [179] #custserv,#custexp [177] gt,gt [166] #custserv,#cx [140] #custserv,#customerservice [137] #custexp,#cx [123] product,marketing [120] marketing,manager Top Word Pairs in Tweet in G1:
[98] full,name [86] sorry,hear [75] h,m [74] please,dm [74] dm,full [64] name,email [46] home,address [42] hm_custserv,hi [37] email,address [33] please,send Top Word Pairs in Tweet in G2:
[64] customer,service [47] #custserv,chat [35] #customerservice,#custserv [34] customer,expectations [32] #cx,#custserv [30] 24,7 [28] pm,et [25] exceed,expectations [25] marshacollier,gregortbach [24] join,#custserv Top Word Pairs in Tweet in G3:
[99] #custexp,#cx [93] #cx,#custserv [81] customer,experience [59] #custserv,#custexp [58] customer,service [33] #custserv,#cctr [27] gt,gt [21] improve,customer [20] #customerservice,#custserv [19] forbes,#custserv Top Word Pairs in Tweet in G4:
[82] customer,service [53] #custserv,#custexp [40] link,bio [27] #custserv,#customerexperience [26] click,link [26] #cctr,#custserv [26] #customerexperience,#cx [26] #customerexperience,#custserv [25] leon,s [24] service,associate Top Word Pairs in Tweet in G5:
[54] fusebill,#custserv [38] #custserv,#cx [25] top,customers [24] #custserv,#customersuccess [24] #customersuccess,#cx [24] #cx,#churn [24] #churn,#saas [24] stop,leaking [24] leaking,#churn [24] #churn,faucet Top Word Pairs in Tweet in G6:
[24] #machinelearning,#cx [20] cc,marshacollier [20] artificial,intelligence [20] revolutionizing,#digitalmarketing [20] #digitalmarketing,forbes [18] #ai,#ux [17] #ai,enabled [17] enabled,commerce [17] v,cognilytica [17] cognilytica,#ecommerce Top Word Pairs in Tweet in G7:
[23] thought,leaders [23] talkdesk,#cxtour [22] #cctr,#custserv [22] join,talkdesk [22] #cxtour,21 [22] 21,washington [22] washington,d [22] d,c [22] c,hear [22] hear,industry Top Word Pairs in Tweet in G8:
[50] customer,service [19] #custserv,#cx [18] service,daily [18] daily,out [18] out,compilation [18] compilation,#custserv [18] #cx,articles [15] articles,stories [13] dijuliusgroup,thecsrevolution [12] #customerservice,#customerexperience Top Word Pairs in Tweet in G9:
[137] gt,gt [116] product,marketing [114] marketing,manager [114] manager,nice [95] #callcenter,#contactcenter [75] call,center [71] customer,experience [68] customer,service [62] #custserv,#customerexperience [60] #cx,#custserv Top Word Pairs in Tweet in G10:
[11] frustrated,people [11] people,#onholdwith [11] others,more [10] more,#custserv [10] #humancentereddesign,#custserv [10] #custserv,#custexp [10] #custexp,#cx [10] #cx,#customerexperience [8] jeff,gothelf [8] #customerexperience,#customerservice Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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