custexp, Twitter, 5/26/2019 4:18:31 PM, 198112


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custexp_2019-05-26_07-24-11.xlsx
custexp_2019-05-26_07-24-11.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
May 26, 2019
Short Description:
custexp via NodeXL http://bit.ly/2HZUwkM
@billquiseng
@mycustomer
@forbes
@annettefranz
@debbieszumylo
@ernanroman
@socialimpactcx
@purpleplanetcom
@timothy_hughes
@jeannebliss

Top hashtags:
#custexp
#cx
#custserv
#customerexperience
#customerservice
#marketing
#cctr

Description:
Description
The graph represents a network of 941 Twitter users whose tweets in the requested range contained "custexp", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 26 May 2019 at 14:24 UTC.

The requested start date was Sunday, 26 May 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 13-day, 6-hour, 21-minute period from Sunday, 12 May 2019 at 01:09 UTC to Saturday, 25 May 2019 at 07:30 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 941
Unique Edges : 1120
Edges With Duplicates : 1487
Total Edges : 2607
Number of Edge Types : 3
Tweet : 890
Mentions : 1706
Replies to : 11
Self-Loops : 890
Reciprocated Vertex Pair Ratio : 0.0658250676284941
Reciprocated Edge Ratio : 0.123519458544839
Connected Components : 230
Single-Vertex Connected Components : 153
Maximum Vertices in a Connected Component : 459
Maximum Edges in a Connected Component : 1567
Maximum Geodesic Distance (Diameter) : 11
Average Geodesic Distance : 4.307773
Graph Density : 0.0013362877880028
Modularity : 0.414052
NodeXL Version : 1.0.1.412

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[55] https://www.go.webhelp.com/automation-whitepaper/
[35] http://digital-leadership-associates.passle.net/post/102fk63/stop-using-customer-metrics-to-live-in-the-past
[17] https://thulium.co/from-operations-heavy-to-opportunity-maker/
[15] https://www.mycustomer.com/experience/engagement/research-reveals-the-cx-disconnect-damaging-brands-and-how-it-can-be-solved?platform=hootsuite
[15] https://fiverr.com/makeunique1/
[14] https://www.mycustomer.com/experience/loyalty/closure-experiences-the-importance-of-endings-in-the-consumer-lifecycle?platform=hootsuite
[13] https://www.mycustomer.com/content/brian-solis-how-to-deliver-cx-in-the-age-of-digital-distraction
[12] http://postfunnel.com/5-magnetic-retention-concepts-15-tools-can-use-today-2/
[12] https://www.mycustomer.com/service/management/why-service-staff-avoid-taking-ownership-and-how-to-help-them?platform=hootsuite
[12] https://www.mycustomer.com/experience/engagement/how-to-improve-the-customer-experience-by-simplifying-your-language?platform=hootsuite

Top URLs in Tweet in G1:
[4] https://dy.si/FiZWEJ
[4] https://avtex.com/
[4] http://insights.btoes.com/exclusive/report-cx-as-a-priority?utm_source=JUKEBOX
[4] http://blog.ivrpowers.com/post/products/video-rtc-screen-sharing/
[3] http://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%20Report%202017&utm_source=twitter&utm_medium=social
[3] https://hyken.com/customer-service-strategies/the-customer-is-angry-and-its-not-your-fault/
[3] http://postfunnel.com/5-magnetic-retention-concepts-15-tools-can-use-today-2/
[2] https://www.youtube.com/channel/UCXPrx3X1A5dsr3JzVMIS84A?utm_content=bufferd23f1&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] -
[2] Customer

Top URLs in Tweet in G2:
[14] https://www.mycustomer.com/experience/loyalty/closure-experiences-the-importance-of-endings-in-the-consumer-lifecycle?platform=hootsuite
[13] https://www.mycustomer.com/experience/engagement/research-reveals-the-cx-disconnect-damaging-brands-and-how-it-can-be-solved?platform=hootsuite
[13] https://www.mycustomer.com/content/brian-solis-how-to-deliver-cx-in-the-age-of-digital-distraction
[12] https://www.mycustomer.com/service/management/why-service-staff-avoid-taking-ownership-and-how-to-help-them?platform=hootsuite
[11] https://www.mycustomer.com/experience/loyalty/10-customer-experience-kpis-that-provide-better-insight-than-nps?platform=hootsuite
[10] https://www.mycustomer.com/resources/contact-centre-technology-barometer-2019?platform=hootsuite
[10] https://www.mycustomer.com/experience/loyalty/how-southwest-airlines-used-behavioural-science-to-create-a-better-boarding?platform=hootsuite
[10] https://www.mycustomer.com/experience/loyalty/research-reveals-why-so-few-cmos-are-investing-in-cx?platform=hootsuite
[10] https://www.mycustomer.com/marketing/data/how-to-measure-your-customer-value-and-why-you-must-do-so?platform=hootsuite
[10] https://www.mycustomer.com/experience/engagement/customer-journey-mapping-how-to-identify-the-right-problem-or-opportunity-to?platform=hootsuite

Top URLs in Tweet in G3:
[4] http://changethis.com/manifesto/show/135.03.ExtraordinaryExperiences?utm_medium=social&utm_campaign=postplanner&utm_source=twitter.com
[4] http://www.forbes.com/sites/deniselyohn/2015/03/04/what-you-can-learn-about-customer-experience-from-sharing-economy-companies/
[4] https://twitter.com/RicardoSGulko/status/1130470449878642693
[3] https://www.entrepreneur.com/slideshow/333419
[3] https://www.amazon.com/Fusion-Integrating-Culture-Greatest-Companies/dp/1473676983
[3] https://www.forbes.com/sites/serenitygibbons/2019/03/23/why-customer-experience-needs-to-always-be-on-your-mind/#3a6d78944432
[3] https://twitter.com/ChipRBell/status/1125754913647222784
[3] https://clearaction.com/customer-experience-vision-silos-dictate-value/
[2] https://www.forbes.com/sites/micahsolomon/2019/05/21/how-ai-is-powering-customer-service-support-and-the-customer-experience/
[2] http://www.customerexperienceinsight.com/4-types-of-difficult-customers/

Top URLs in Tweet in G4:
[11] https://www.cx-journey.com/2019/05/leaders-need-to-show-not-just-say.html
[6] https://www.cx-journey.com/2019/05/focus-on-people-and-numbers-will-come.html
[6] http://cloudcherry.com/annette-fireside-chat-lp/
[6] https://cloudcherry.com/annette-fireside-chat-lp/?utm_source=email_outbound&utm_medium=email&utm_campaign=2019+June+Fireside+Chat--+Annette
[5] https://www.cx-journey.com/2014/12/first-or-last-impression-which-one-is.html
[4] https://marketoonist.com/2019/05/5-stages-of-digital-transformation.html?utm_source=Marketoon+of+the+Week&utm_campaign=f356724ee4-EMAIL_CAMPAIGN_2018_0429_COPY_01&utm_medium=email&utm_term=0_4ae9870613-f356724ee4-179388565
[3] https://www.intouchinsight.com/blog/from-customer-experience-data-to-outcomes/
[3] https://www.kristinaevey.com/episode51/
[2] https://www.mckinsey.com/business-functions/operations/our-insights/designing-and-starting-up-a-customer-experience-transformation
[2] https://www.forbes.com/sites/forbescoachescouncil/2018/10/18/has-your-customer-experience-transformation-stalled/#5e5ccd4d1ca4

Top URLs in Tweet in G5:
[8] https://www.maritzcx.com/blog/general/the-power-of-transformation/
[6] https://cxm.co.uk/efficiency-through-contact-centre-basics/
[4] https://hyken.com/customer-service-strategies/the-customer-is-angry-and-its-not-your-fault/
[4] https://www.customerbliss.com/3-actions-to-take-to-honor-customers-as-assets/
[2] https://www.cxservice360.com/2019/04/18/top-7-innovations-in-online-customer-experience-2/
[2] https://www.mycustomer.com/experience/engagement/research-reveals-the-cx-disconnect-damaging-brands-and-how-it-can-be-solved?platform=hootsuite
[2] https://www.mycustomer.com/experience/engagement/how-to-improve-the-customer-experience-by-simplifying-your-language?platform=hootsuite
[2] https://thedijuliusgroup.com/how-to-move-customers-past-price/
[2] https://elpais.com/economia/2019/05/22/actualidad/1558514653_690476.html?id_externo_rsoc=TW_CC
[2] https://twi.li/eej0ig

Top URLs in Tweet in G6:
[8] -
[7] Social
[7] Media
[7] https://conversation.iadvize.com/en/?utm_campaign=Conversation19&utm_content=92487581&utm_medium=social&utm_source=twitter&hss_channel=tw-57336361
[2] https://www.iadvize.com/blog/en/conversation-19-4-reasons-to-come-to-nantes-may-24-2019/?utm_campaign=EN
[2] http://conversation.iadvize.com/?utm_content=92491385&utm_medium=social&utm_source=twitter&hss_channel=tw-57336361
[1] https://conversation.iadvize.com/en/?utm_campaign=EN
[1] Conversation
[1] 19
[1] &utm_content=89748818&utm_medium=social&utm_source=twitter&hss_channel=tw-57336361

Top URLs in Tweet in G7:
[4] https://www.forbes.com/sites/forbesbusinessdevelopmentcouncil/2019/05/14/why-over-automation-may-be-customer-engagements-worst-enemy/#54c35596226d
[3] https://www.business2community.com/customer-experience/get-to-know-your-customers-3-ways-to-do-it-right-02196524
[2] http://erdm.com/blog.php#ufh-i-167182593-the-customer-is-wrong-and-cannot-be-trusted?platform=hootsuite
[2] https://www.erdm.com/articles-innovator-profiles/2018/9/21/whitepaper-24-tips-for-cx-innovation
[2] https://www.business2community.com/small-business/3-things-your-small-business-needs-to-grow-a-loyal-customer-base-02198790
[2] https://www.peoplemetrics.com/blog/customer-experience-best-practices-thoughts-on-mobile-design
[2] https://www.forbes.com/sites/blakemorgan/2019/05/13/40-stats-on-digital-transformation-and-customer-experience/#d9c9c986475e
[2] https://www.forbes.com/sites/forbestechcouncil/2019/05/23/how-to-win-customers-with-voice-search-in-2019/#5a02d1d85bf8
[2] https://www.business2community.com/customer-experience/customer-service-begins-before-you-have-a-customer-02198572
[1] https://pivotpointsolutions.net/2019/05/13/retention-isnt-the-new-acquisition-its-perpetual-acquisition/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed:+PivotPointSolutions+(Pivot+Point+Solutions)

Top URLs in Tweet in G8:
[7] https://beyondphilosophy.com/books/
[5] https://beyondphilosophy.com/seven-key-strategic-questions-critical-to-cx-that-you-must-answer/
[5] http://crackthecustomercode.com/369-jeff-gothelf-thinking-about-design/
[3] https://beyondphilosophy.com/how-academic-research-can-improve-customer-experience/
[3] https://www.snapchat.com/add/thetonyjohnson
[2] https://beyondphilosophy.com/how-does-time-of-day-affect-how-much-we-sell-2/
[2] https://beyondphilosophy.com/podcasts/
[2] http://customerthink.com/interactive-data-is-the-future-heres-why/
[2] http://customerthink.com/live-chat-and-customer-anxiety/
[2] https://pivotpointsolutions.net/2019/05/13/retention-isnt-the-new-acquisition-its-perpetual-acquisition/

Top URLs in Tweet in G9:
[35] http://digital-leadership-associates.passle.net/post/102fk63/stop-using-customer-metrics-to-live-in-the-past
[7] http://digital-leadership-associates.passle.net/post/102fjzc/social-media-its-just-a-crisis-management-platform-right
[6] https://www.youtube.com/channel/UCXPrx3X1A5dsr3JzVMIS84A?utm_content=bufferd23f1&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[4] http://digital-leadership-associates.passle.net/post/102fkr1/social-media-isnt-the-ceos-job
[4] http://digital-leadership-associates.passle.net/post/102fk3u/chatbots-could-drive-112-billion-in-retail-sales-by-2023
[2] http://digital-leadership-associates.passle.net/post/102fj5y/top-six-digital-transformation-trends-for-2019
[1] https://www.linkedin.com/pulse/how-social-your-crm-alexander-low/

Top URLs in Tweet in G10:
[4] https://podcasts.apple.com/us/podcast/episode-27-social-business/id1345082082?i=1000437648778
[4] https://www.youtube.com/watch?v=hxU5YJfn2ww

[4] https://play.google.com/music/m/Dcks33u7icwm2pi5gwlrqzxa5l4?t=Episode_27_-_Social_Business-Social_Impact_CX
[4] https://open.spotify.com/episode/60oTfA3ECmzMd0EmQpLD11
[2] https://www.gartner.com/smarterwithgartner/improve-customer-experience-with-artificial-intelligence/
[1] https://kerrybodine.com/cxpa/
[1] https://kerrybodine.com/events/
[1] https://kerrybodine.com/welcome-kevin-corcoran/
[1] https://twitter.com/kerrybodine/status/1128745668934283267
[1] https://kerrybodine.com/nps-and-journey-analytics-2-key-elements-of-your-customer-insights-program/

Top Domains
Top Domains in Tweet in Entire Graph:
[205] mycustomer.com
[87] forbes.com
[74] webhelp.com
[68] customerthink.com
[67] twitter.com
[52] passle.net
[51] beyondphilosophy.com
[43] cx-journey.com
[39] co.uk
[34] youtube.com

Top Domains in Tweet in G1:
[20] okt.to
[9] btoes.com
[6] josephmichelli.com
[5] careerarc.com
[5] medium.com
[5] mashstaffing.com
[5] ivrpowers.com
[4] dy.si
[4] customerthink.com
[4] youtube.com

Top Domains in Tweet in G2:
[197] mycustomer.com
[20] beyondphilosophy.com
[7] cxleaderoftheyear.com
[7] customerthink.com
[6] cxaccelerator.com
[5] on24.com
[4] forbes.com
[3] icmi.com
[3] customerbliss.com
[3] tincans.blog

Top Domains in Tweet in G3:
[25] forbes.com
[24] twitter.com
[4] entrepreneur.com
[4] hyken.com
[4] changethis.com
[3] amazon.com
[3] econsultancy.com
[3] clearaction.com
[2] customerexperienceinsight.com
[2] mycustomer.com

Top Domains in Tweet in G4:
[40] cx-journey.com
[14] cloudcherry.com
[12] forbes.com
[5] marketoonist.com
[4] mckinsey.com
[4] cultbranding.com
[4] thestoryoftelling.com
[3] intouchinsight.com
[3] kristinaevey.com
[3] dimelo.com

Top Domains in Tweet in G5:
[8] maritzcx.com
[8] watermarkconsult.net
[7] co.uk
[5] mycustomer.com
[4] hyken.com
[4] customerbliss.com
[4] forbes.com
[2] cxservice360.com
[2] inc.com
[2] twitter.com

Top Domains in Tweet in G6:
[30] iadvize.com

Top Domains in Tweet in G7:
[24] forbes.com
[16] business2community.com
[5] erdm.com
[3] customerthink.com
[2] peoplemetrics.com
[2] cultbranding.com
[1] pivotpointsolutions.net
[1] martechadvisor.com
[1] mycustomer.com
[1] akeneo.com

Top Domains in Tweet in G8:
[51] customerthink.com
[31] beyondphilosophy.com
[19] co.uk
[8] hyken.com
[6] crackthecustomercode.com
[5] pivotpointsolutions.net
[5] whoson.com
[4] blakemichellemorgan.com
[4] customerbliss.com
[3] twitter.com

Top Domains in Tweet in G9:
[52] passle.net
[6] youtube.com
[1] linkedin.com

Top Domains in Tweet in G10:
[6] youtube.com
[5] apple.com
[5] google.com
[5] spotify.com
[4] kerrybodine.com
[3] gartner.com
[2] forbes.com
[1] twitter.com
[1] stitcher.com
[1] seagate.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[1685] custexp
[1023] cx
[451] custserv
[380] customerexperience
[178] customerservice
[178] marketing
[98] cctr
[97] leadership
[81] ai
[78] automation



Top Hashtags in Tweet in G1:
[305] custexp
[97] customerservice
[79] custserv
[77] cx
[23] customerexperience
[20] cxone
[20] cxcloud
[20] cloud
[20] cctr
[14] contactcenter

Top Hashtags in Tweet in G2:
[274] custexp
[226] cx
[119] custserv
[47] cctr
[38] marketing
[22] customerexperience
[21] beyondphilosophy
[8] icmiexpo
[5] contactcenter
[5] voc

Top Hashtags in Tweet in G3:
[98] custexp
[79] cx
[13] customerexperience
[12] custserv
[6] branduilding
[5] innovation
[4] marketing
[4] ai
[4] cem
[3] cctr

Top Hashtags in Tweet in G4:
[111] custexp
[73] cx
[28] empexp
[27] customerexperience
[22] leadership
[18] cco
[17] journeymapping
[16] change
[10] transformation
[10] customers

Top Hashtags in Tweet in G5:
[73] custexp
[59] customerexperience
[58] cx
[20] custserv
[11] customerservice
[6] cctr
[3] contactcenter
[2] employeeexperience
[2] sales
[2] bpo

Top Hashtags in Tweet in G6:
[68] conversation19
[35] custexp
[19] customerexperience
[16] custserv
[12] digitalmarketing
[9] ecommerce
[7] messaging
[7] ai
[5] marketing
[4] chatbots

Top Hashtags in Tweet in G7:
[54] custexp
[41] cx
[35] custserv
[11] customerexperience
[7] strategy
[4] customers
[2] customerservice
[2] pxm
[1] retention
[1] acquisition

Top Hashtags in Tweet in G8:
[172] custexp
[150] cx
[119] customerexperience
[37] custserv
[23] beyondphilosophy
[21] customerservice
[14] hr
[14] leadership
[13] training
[10] cxe

Top Hashtags in Tweet in G9:
[31] socialselling
[27] custexp
[26] digitalselling
[25] custserv
[21] strategy
[20] change
[19] benchmark
[14] innovation
[14] customerexperience
[13] leadership

Top Hashtags in Tweet in G10:
[27] custexp
[21] cx
[11] customerexperience
[7] socent
[7] marketing
[6] digital
[5] ie2019
[5] journeymgmt
[5] socialbusiness
[4] latergram

Top Words
Top Words in Tweet in Entire Graph:
[1609] Words in Sentiment List#1: Positive
[571] Words in Sentiment List#2: Negative
[4] Words in Sentiment List#3: Angry/Violent
[42559] Non-categorized Words
[44739] Total Words
[1685] #custexp
[1023] #cx
[807] customer
[451] #custserv
[384] experience

Top Words in Tweet in G1:
[305] #custexp
[206] customer
[135] service
[100] link
[100] bio
[97] #customerservice
[93] job
[79] #custserv
[77] #cx
[71] dave

Top Words in Tweet in G2:
[274] #custexp
[226] #cx
[182] customer
[119] #custserv
[113] experience
[59] mycustomer
[53] cx
[47] #cctr
[45] gt
[44] service

Top Words in Tweet in G3:
[98] #custexp
[79] #cx
[51] customer
[31] experience
[23] forbes
[23] deniseleeyohn
[20] hyken
[17] customers
[13] #customerexperience
[12] service

Top Words in Tweet in G4:
[111] #custexp
[73] #cx
[42] gt
[41] annettefranz
[33] customer
[28] #empexp
[27] #customerexperience
[26] experience
[22] #leadership
[21] cx

Top Words in Tweet in G5:
[73] #custexp
[59] #customerexperience
[58] #cx
[21] customer
[20] #custserv
[14] experience
[12] great
[11] billquiseng
[11] #customerservice
[10] contact

Top Words in Tweet in G6:
[68] #conversation19
[45] iadvize
[35] #custexp
[27] live
[27] livestream
[23] customer
[23] l
[19] #customerexperience
[19] sur
[17] mediaveille

Top Words in Tweet in G7:
[54] #custexp
[42] customer
[41] #cx
[35] #custserv
[24] experience
[22] forbes
[15] customers
[14] ernanroman
[11] #customerexperience
[9] 3

Top Words in Tweet in G8:
[172] #custexp
[150] #cx
[119] #customerexperience
[106] check
[100] new
[74] customer
[71] post
[51] customerthink
[37] experience
[37] #custserv

Top Words in Tweet in G9:
[58] timothy_hughes
[52] passle
[52] metrics
[52] past
[33] digitalleadersa
[32] t
[31] #socialselling
[28] problem
[28] capture
[28] today

Top Words in Tweet in G10:
[27] #custexp
[21] #cx
[11] #customerexperience
[8] day
[7] #socent
[7] #marketing
[7] stat
[6] kerrybodine
[6] 5
[6] steps

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[419] #cx,#custexp
[359] #custexp,#cx
[288] customer,experience
[216] #custserv,#custexp
[202] customer,service
[155] #custexp,#customerexperience
[111] link,bio
[103] #custexp,#custserv
[98] #customerservice,#custexp
[95] check,new

Top Word Pairs in Tweet in G1:
[124] customer,service
[100] link,bio
[89] #customerservice,#custexp
[71] dave,buster's
[64] #custserv,#custexp
[63] click,link
[54] #cx,#custexp
[49] winner's,circle
[49] circle,customer
[46] service,dave

Top Word Pairs in Tweet in G2:
[151] #custexp,#cx
[96] customer,experience
[57] #cx,#custserv
[30] gt,gt
[29] #custserv,#cctr
[28] #custserv,#custexp
[24] research,reveals
[21] #custexp,#marketing
[21] jimtincher,#custexp
[21] improve,customer

Top Word Pairs in Tweet in G3:
[42] #cx,#custexp
[26] customer,experience
[18] #custexp,#cx
[12] customer,service
[6] #branduilding,#custexp
[5] shep,hyken
[5] #custexp,#custserv
[5] spot,#cx
[5] people,doing
[5] doing,business

Top Word Pairs in Tweet in G4:
[34] #custexp,#cx
[20] gt,gt
[19] #custexp,#empexp
[18] customer,experience
[12] fireside,chat
[11] #cx,#custexp
[11] need,show
[10] leaders,need
[9] #cx,#cco
[9] journey,mapping

Top Word Pairs in Tweet in G5:
[46] #cx,#custexp
[29] #customerexperience,#cx
[11] customer,experience
[10] #custexp,#cx
[8] power,transformation
[8] transformation,maritzcx
[8] maritzcx,#customerexperience
[8] #custserv,#custexp
[7] billquiseng,power
[7] #customerexperience,#custexp

Top Word Pairs in Tweet in G6:
[25] iadvize,#conversation19
[19] #conversation19,livestream
[17] mediaveille,live
[14] sur,l
[13] à,#conversation19
[13] #conversation19,iadvize
[13] #custexp,#customerexperience
[12] customer,experience
[11] #custexp,#custserv
[10] l,importance

Top Word Pairs in Tweet in G7:
[28] #custserv,#custexp
[28] #custexp,#cx
[21] customer,experience
[12] forbes,#custserv
[9] #cx,#custexp
[7] 3,ways
[7] customer,service
[5] over,automation
[5] automation,customer
[5] customer,engagement's

Top Word Pairs in Tweet in G8:
[106] #cx,#custexp
[96] #custexp,#customerexperience
[95] check,new
[71] new,post
[47] post,customerthink
[30] #custserv,#custexp
[26] customer,experience
[25] new,article
[22] article,thecxmagazine
[13] #custexp,#cx

Top Word Pairs in Tweet in G9:
[28] problem,metrics
[28] metrics,capture
[28] capture,today
[28] today,record
[28] record,someone
[28] someone,past
[28] past,don
[28] don,t
[28] t,tell
[26] passle,timothy_hughes

Top Word Pairs in Tweet in G10:
[9] #cx,#custexp
[7] #cx,stat
[7] stat,day
[6] 5,steps
[6] #custexp,#socent
[6] #custexp,#digital
[6] #digital,#marketing
[5] apple,podcasts
[5] podcasts,youtube
[5] youtube,google

Top Replied-To
Top Mentioned
Top Mentioned in Entire Graph:
@forbes
@annettefranz
@timothy_hughes
@customerthink
@mycustomer
@iadvize
@digitalleadersa
@yougov
@hyken
@ariegoldshlager

Top Mentioned in G1:
@kaniniwainaina
@josephmichelli

Top Mentioned in G2:
@mycustomer
@jimtincher
@toister
@briansolis
@mrmacleod
@customerstrateg
@kayejchapman
@colinshaw_cx
@jennysuedempsey
@adrianswinscoe

Top Mentioned in G3:
@deniseleeyohn
@forbes
@hyken
@debbieszumylo
@annettefranz
@ricardosgulko
@entrepreneur
@jennysuedempsey
@stephaniethum
@insight_wave

Top Mentioned in G4:
@annettefranz
@forbes
@vinod_cc
@getcloudcherry
@kristinaevey
@tomfishburne
@sueduris
@mckinsey
@intouchinsight
@kapicheofficial

Top Mentioned in G5:
@billquiseng
@maritzcx
@mycustomer
@zendesk
@forbes
@ittechbuz
@webpronews
@ernanroman
@aeerc_es
@cptbookings

Top Mentioned in G6:
@iadvize
@mediaveille
@kenhughesie
@ouisncf
@spectrm_
@happysofficial
@ricscotti
@jhervouet
@tui_france
@epelboin

Top Mentioned in G7:
@forbes
@ernanroman
@b2community
@daveelkington
@martechadvisor
@claudiahilker
@shakemktg
@maelrothde
@annettefranz
@kexino

Top Mentioned in G8:
@customerthink
@thecxmagazine
@hyken
@servicerecipe
@blakemichellem
@jeannebliss
@alek_w_o
@dbeaumont266
@jimtincher
@andy_mcf

Top Mentioned in G9:
@timothy_hughes
@digitalleadersa
@st3ph3n6
@digitalleader
@markyoungsocial
@flyvrai
@digitalleaders
@agsocialmedia
@trsocialselling
@socialimpactcx

Top Mentioned in G10:
@kerrybodine
@kitewheel
@gartner_inc
@benandjerrys
@forbes
@hmanning
@toms
@forrester
@socialimpactcx
@jeannebliss

Top Tweeters
Top Tweeters in Entire Graph:
@sectest9
@asos_heretohelp
@delta
@southwestair
@gamergeeknews
@talktalk
@chidambara09
@kotaknaren
@rockchristopher
@sam___hurley

Top Tweeters in G1:
@mikelehroza
@satisphactionio
@wreynoldsyoung
@nikastewart
@jeffreyshaw1
@dgingiss
@pantelischio
@fortivus
@ventanaresearch
@analyticsfr

Top Tweeters in G2:
@sectest9
@southwestair
@wsj
@bloggersatwork
@birchbox
@colinshaw_cx
@paolofabrizio71
@briansolis
@rogerdooley
@mycustomer

Top Tweeters in G3:
@jeffbullas
@forbes
@pardoe_ai
@entrepreneur
@nickybadani
@mic
@hyken
@jaybaer
@ralftometschek
@econsultancy

Top Tweeters in G4:
@andrewmorrisuk
@designthinkbot
@randyhamilton
@cmswire
@psfk
@harvardbiz
@annettefranz
@bobehayes
@sueduris
@ibmcommerce

Top Tweeters in G5:
@inc
@meeksvs
@fin24
@billquiseng
@ittechbuz
@vizworld
@zendesk
@webpronews
@maupanas
@jobinindia

Top Tweeters in G6:
@epelboin
@ouisncf
@greentechdon
@happysofficial
@mediaveille
@iadvize
@gmarchand78
@maximebaumard
@kilianhauray
@basmaeab

Top Tweeters in G7:
@b2community
@davidabrock
@digitaltransf11
@yec
@kexino
@claudiahilker
@ernanroman
@crmcretail
@techstockradar
@maelrothde

Top Tweeters in G8:
@gameofthrones
@andy_mcf
@hbo
@customerthink
@iamlemarwilson
@jeanniecw
@rochellegapere
@beyondp
@btemkin
@servicerecipe

Top Tweeters in G9:
@timothy_hughes
@jjlakosta
@rickyrea
@olilince
@adamsmets1
@digitalleadtim
@digitalleadersa
@alexander_low
@agsocialmedia
@corix_jc

Top Tweeters in G10:
@socentlive
@americanexpress
@benandjerrys
@bernardmarr
@toms
@seagate
@gartner_inc
@helene_wpli
@accenture
@forrester