#cx, Twitter, 4/23/2019 11:15:58 AM, 194625


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#cx_2019-04-23_03-32-35.xlsx
#cx_2019-04-23_03-32-35.xlsx
From:
NodeXLExcelAutomator
Uploaded on:
April 23, 2019
Short Description:
#cx via NodeXL http://bit.ly/2VnOUcT
@userexperienceu
@forbes
@calcaware
@andrewincontact
@serve4impact
@ipfconline1
@mikequindazzi
@rm_technologist
@ronald_vanloon
@santchiweb

Top hashtags:
#cx
#customerexperience
#ai
#iot
#ux
#innovation
#bigdata

Description:
Description
The graph represents a network of 3,666 Twitter users whose tweets in the requested range contained "#cx", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Tuesday, 23 April 2019 at 10:33 UTC.

The requested start date was Tuesday, 23 April 2019 at 00:01 UTC and the maximum number of days (going backward) was 14.

The maximum number of tweets collected was 5,000.

The tweets in the network were tweeted over the 3-day, 18-hour, 39-minute period from Thursday, 18 April 2019 at 20:31 UTC to Monday, 22 April 2019 at 15:11 UTC.

Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.

There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".

The graph is directed.

The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.

The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.


Author Description


Overall Graph Metrics
Vertices : 3666
Unique Edges : 4615
Edges With Duplicates : 2771
Total Edges : 7386
Number of Edge Types : 3
Tweet : 1937
Mentions : 5394
Replies to : 55
Self-Loops : 1937
Reciprocated Vertex Pair Ratio : 0.024356931481903
Reciprocated Edge Ratio : 0.0475555555555556
Connected Components : 826
Single-Vertex Connected Components : 514
Maximum Vertices in a Connected Component : 2201
Maximum Edges in a Connected Component : 5453
Maximum Geodesic Distance (Diameter) : 15
Average Geodesic Distance : 5.411432
Graph Density : 0.000334923849480756
Modularity : 0.572215
NodeXL Version : 1.0.1.410

Top Influencers: Top 10 Vertices, Ranked by Betweenness Centrality
Top URLs
Top URLs in Tweet in Entire Graph:
[58] https://www.salesforce.com/blog/2018/12/what-is-the-fourth-industrial-revolution-4IR
[55] http://cpiresults.com/UiKTL/
[23] https://www.cmswire.com/customer-experience/dont-confuse-digital-transformation-with-customer-experience/
[21] https://www.linkedin.com/pulse/time-new-currency-retail-car-business-ted-ings-ted-ings/
[21] https://www.linkedin.com/pulse/surprisingly-significant-sustainability-benefits-jeff-ashcroft
[17] https://www.centerforperformanceimprovement.com/teds-playbook/2018/9/16/its-the-little-things-that-determine-customer-satisfaction
[17] -
[17] https://twitter.com/rproshad65
[16] https://twitter.com/thekaushalsoni
[15] https://www.myfrugalbusiness.com/2018/10/how-improve-retail-customer-shopping-experience.html

Top URLs in Tweet in G1:
[8] https://www.salesforce.com/blog/2018/12/what-is-the-fourth-industrial-revolution-4IR.html
[7] https://www.cmswire.com/customer-experience/dont-confuse-digital-transformation-with-customer-experience/
[6] https://mopinion.com/from-pilot-to-proven-intergamma-customer-story/
[6] https://techwireasia.com/2019/04/why-upgrading-your-cx-must-be-an-an-all-hands-on-deck-project/
[5] https://thetaylorreachgroup.com/cx-health-check/
[4] https://www.wonderflow.co/customer-experience-analysis/
[4] Episode
[4] https://zendeskshowcase.com/ny/?from=AW-twitter
[4] http://www.irishcycles.com/
[3] -

Top URLs in Tweet in G2:
[56] https://www.salesforce.com/blog/2018/12/what-is-the-fourth-industrial-revolution-4IR
[15] https://www.mckinsey.it/node/8097
[12] https://thefinancialbrand.com/71350/ai-machine-learning-analytics-marketing-banking-trends/
[11] https://www.i-scoop.eu/customer-centricity/
[10] https://techcrunch.com/2019/04/19/mexican-embassy-hack/
[8] https://www.forbes.com/sites/johnwelsheurope/2019/04/15/11-steps-to-hasten-digital-transformation-as-techology-flattens-the-playing-field/#308f036a7352
[7] https://www.import.io/post/improving-customer-loyalty-and-retention-with-machine-learning/
[6] https://www.pwc.com/gx/en/industries/consumer-markets/consumer-insights-survey/artificial-intelligence.html
[6] https://bigstep.com/blog/five-unexpected-uses-of-big-data
[6] https://www.pwc.com/gx/en/industries/consumer-markets/consumer-insights-survey.html

Top URLs in Tweet in G3:
[8] http://customerservicedaily.com
[6] https://seths.blog/2019/04/the-true-cost-of-customer-response/
[6] https://www.forbes.com/sites/shephyken/2019/04/21/how-to-turn-satisfied-customers-into-loyal-customers/#3f58ec3a2d3f
[6] https://blogs.oracle.com/cx/keeping-score-with-sportable-scoreboards
[5] https://www.cmswire.com/customer-experience/dont-confuse-digital-transformation-with-customer-experience/
[5] Episode
[5] to
[5] https://www.forbes.com/sites/blakemorgan/2019/04/15/10-fresh-examples-of-customer-experience-innovation/
[4] of
[4] http://customerthink.com/4-guidelines-for-switching-channels-without-aggravating-customers/

Top URLs in Tweet in G4:
[7] https://www.forbes.com/sites/kimberlywhitler/2018/09/08/if-you-think-the-customer-journey-is-linear-or-a-funnel-new-research-suggests-you-are-wrong/
[6] http://www.iotcentral.io/blog/user-experience-ux-is-at-the-heart-of-digital-transformation
[6] https://www.statista.com/chart/6338/nintendo-game-console-sales/
[5] https://dy.si/BS4Dg
[5] https://beyondthearc.com/blog/2019/customer-centric-culture/focus-employee-experience-deliver-best-cx
[5] https://www.forbes.com/sites/danielnewman/2019/02/28/5-digital-transformation-trends-reshaping-customer-experience-for-2019/amp/
[4] https://www.statista.com/chart/17759/hyper-personalization-in-marketing/
[3] https://dy.si/Dq2dN
[3] http://whatsnext.tiffanibova.com/?edition_id=6a065cc0-64b9-11e9-89a7-002590a5ba2d
[3] https://www.usaid.gov/cii/ai-in-global-health?linkId=66147502

Top URLs in Tweet in G5:
[2] http://karlsmith.info/does-your-company-have-iot-products-for-the-iot-economy-its-all-about-iot-productization/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[2] http://karlsmith.info/enterprise-agility-paradigminov8/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[2] http://karlsmith.info/government-as-a-service-spying-as-a-service-the-united-kingdom-exports-some-unexpected-things/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[1] https://www.salesforce.com/blog/2018/12/what-is-the-fourth-industrial-revolution-4IR
[1] https://www.statista.com/chart/3268/smartphone-os-market-share/
[1] http://karlsmith.info/iot-people-in-london/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[1] http://karlsmith.info/ego-ideas-and-the-failure-of-design-thinking/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[1] https://karlsmith.info/situational-awareness-shopping-changes-ux-and-ecommerce/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[1] https://karlsmith.info/smart-living-or-as-we-might-live-with-artificial-intelligence-and-the-iot-in-a-new-reality/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost
[1] https://karlsmith.info/iot-ecosystems-require-ontologies-of-your-iot-products-and-iot-services/?utm_source=twitter&utm_medium=social&utm_campaign=ReviveOldPost

Top URLs in Tweet in G6:
[11] https://www.one2call.net/the-ultimate-phone-system-buyers-guide-for-smes?utm_campaign=Phone
[11] Systems
[11] -
[9] https://www.cmswire.com/customer-experience/dont-confuse-digital-transformation-with-customer-experience/
[6] https://www.cmswire.com/customer-experience/dont-confuse-digital-transformation-with-customer-experience/?utm_source=twitter&utm_medium=social&utm_campaign=cm&utm_content=addthis_share:+Don't%2520Confuse%2520Digital%2520Transformation%2520with%2520Customer%2520Experience#.XLpU3AZ3fPo.twitter
[4] https://www.fastcompany.com/90336197/the-shockingly-simple-way-to-make-packaging-more-sustainable?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
[4] https://www.entrepreneur.com/article/315356?utm_sq=g233vuk3be&utm_source=Twitter&utm_medium=social&utm_campaign=Ross-Quintana&utm_content=CustomerExperience
[3] https://www.fastcompany.com/90337771/the-story-behind-the-completely-redesigned-game-of-thrones-intro?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
[3] https://www.fastcompany.com/90336154/furniture-made-out-of-old-jeans-is-way-more-beautiful-than-it-sounds?partner=feedburner&utm_source=feedburner&utm_medium=feed&utm_campaign=feedburner+fastcompany&utm_content=feedburner
[3] https://www.teksystems.com/en/insights/version-next-now?ecid=sm_tek_n_cli-pro_xx_vrsnnxt,nw-d_twitter_xx_xx_20190401_463f4ef8&utm_source=twitter&utm_medium=social&utm_campaign=version-next-now&utm_term=april-may-2019&utm_content=images&vendor_id=4098

Top URLs in Tweet in G7:
[16] https://twitter.com/rproshad65
[16] https://twitter.com/thekaushalsoni
[11] https://www.cnbc.com/2019/04/05/tesla-online-sales-gives-customers-what-they-want-no-car-salesman.html
[5] https://www.youtube.com/watch?v=1SXzcTbFVms&feature=youtu.be

[4] https://app.dailynow.co/r/affdcb08e4b4220ca6ea52c9aa16ba44
[4] https://nataliehanson.com/2017/02/13/ux-maturity-models/
[4] https://www.fiverr.com/sajonofficial/do-35-background-removal-work-professionally?gig_id=106856212&utm_campaign=base_gig_show_share_1&utm_content=&utm_medium=shared&utm_source=twitter&utm_term=&view=gig
[3] https://cxoherald.com/customer-data-customer-experience/#.XF9W6rhfTbw.facebook
[2] https://msblob.blob.core.windows.net/ncmedia/2017/04/20347_HBR_Report_Microsoft_5.pdf?utm_content=buffer2c43d&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer
[2] https://twitter.com/levie/status/1119315162102501376

Top URLs in Tweet in G8:
[6] https://www.constellationr.com/blog-news/10-signs-you-have-customer-understanding-deficit-and-three-things-do-about-it
[5] https://www.forbes.com/sites/johnwelsheurope/2019/04/15/11-steps-to-hasten-digital-transformation-as-techology-flattens-the-playing-field/#51dbae637352
[4] https://www.cognilytica.com/2019/02/14/infographic-how-ai-is-enhancing-the-customer-experience/
[2] https://expiviausa.com/savings-calculator/
[2] https://customerthink.com/how-is-robotic-process-automation-in-contact-centers-improving-customer-experience-and-driving-profitability/
[2] https://www.forbes.com/sites/blakemorgan/2019/04/03/101-of-the-best-customer-experience-quotes#3218fb271953
[2] http://podcast.callcentergeek.com/
[2] https://www.business2community.com/customer-experience/critical-skills-of-the-worlds-most-successful-customer-success-managers-and-leaders-02174477
[2] http://blogs.starcio.com/2017/06/leveraging-data-to-improve-customer-experience.html?utm_sq=fouqll9k4k&utm_source=Twitter&utm_medium=social&utm_campaign=nyike&utm_content=My+Posts
[2] https://www.willistowerswatson.com/en/insights/2019/03/future-of-financial-services-disruption-through-tech-regulation-consumer-choice#.XJ3kNRUha04.twitter

Top URLs in Tweet in G9:
[5] https://marketinginsidergroup.com/strategy/what-is-marketing/
[4] https://www.fenergo.com/company/news/press-releases/poor-customer-experience-costs-financial-institutions-$10-billion-per-year.html
[4] https://marketinginsidergroup.com/content-marketing/half-of-marketers-arent-getting-cx-right-heres-why/
[3] https://www.appian.com/blog/the-fractured-customer-experience-comes-together/?utm_campaign=this-is-appian&utm_medium=organic&utm_source=twitter&utm_content=1555618342
[3] https://www.fenergo.com/company/news/press-releases/lack-of-collaboration-is-prohibiting-digital-transformation.html
[3] https://www.fenergo.com/whitepaper/clm-industry-trends-report-part-one-cost-of-poor-cx.html
[2] https://twi.li/9iGVnx
[2] https://okt.to/ZHVnKv
[1] https://www.appian.com/blog/digital-disruption-sounds-like-just-another-buzzword-until-it-happens-to-your-company-part-2/?utm_campaign=this-is-appian&utm_medium=organic&utm_source=twitter&utm_content=1555357935
[1] https://www.appian.com/blog/the-fractured-customer-experience-comes-together/?utm_campaign=this-is-appian&utm_medium=organic&utm_source=twitter&utm_content=1555356638

Top URLs in Tweet in G10:
[11] http://ow.ly/1lLS30osC4O
[4] https://twitter.com/jimmarous/status/1118877138785116160
[1] http://sap.to/6010Ee6ap
[1] http://sap.to/6019EZ3O1
[1] https://sammy.savantis.com/how-hotels-can-improve-guest-experience-through-upselling-and-cross-selling/
[1] https://www.savantis.com/blog/6-benefits-of-digital-hr-transformation-with-sap-successfactors/
[1] https://www.savantis.com/sap-offerings/s4hana-for-hospitality/
[1] https://lnkd.in/e8U7Wws
[1] https://lnkd.in/eAhkjGm
[1] https://www.news.com.au/sport/afl/fans-react-angrily-to-afls-anzac-day-announcement/news-story/97ad3dc0d3b4853f6c8df7b372bcd247

Top Domains
Top Domains in Tweet in Entire Graph:
[153] twitter.com
[140] forbes.com
[108] lnkd.in
[88] customerthink.com
[82] dy.si
[81] cmswire.com
[76] okt.to
[70] linkedin.com
[67] salesforce.com
[55] cpiresults.com

Top Domains in Tweet in G1:
[53] lnkd.in
[52] okt.to
[31] customerthink.com
[31] mopinion.com
[19] forbes.com
[18] twitter.com
[15] youtube.com
[15] instagram.com
[12] cmswire.com
[11] readyforsocial.com

Top Domains in Tweet in G2:
[56] salesforce.com
[25] forbes.com
[21] twitter.com
[19] thefinancialbrand.com
[18] cmswire.com
[15] mckinsey.it
[14] i-scoop.eu
[13] pwc.com
[10] techcrunch.com
[10] dy.si

Top Domains in Tweet in G3:
[46] customerthink.com
[31] forbes.com
[19] cmswire.com
[19] dy.si
[17] oracle.com
[16] smartercx.com
[14] clearaction.com
[13] twitter.com
[12] techtarget.com
[11] bit.ly

Top Domains in Tweet in G4:
[21] forbes.com
[11] dy.si
[11] tiffanibova.com
[10] twitter.com
[10] statista.com
[7] beyondthearc.com
[7] mckinsey.com
[6] iotcentral.io
[6] seelevelhx.com
[6] twi.li

Top Domains in Tweet in G5:
[24] karlsmith.info
[1] salesforce.com
[1] statista.com
[1] onegoldennugget.com

Top Domains in Tweet in G6:
[30] twi.li
[23] cmswire.com
[21] fastcompany.com
[13] beyondphilosophy.com
[11] one2call.net
[8] forbes.com
[7] lnkd.in
[6] linkedin.com
[6] entrepreneur.com
[6] eglobalis.com

Top Domains in Tweet in G7:
[34] twitter.com
[11] cnbc.com
[5] youtube.com
[4] dailynow.co
[4] nataliehanson.com
[4] twi.li
[4] fiverr.com
[3] cxoherald.com
[2] windows.net
[2] inc.com

Top Domains in Tweet in G8:
[8] forbes.com
[8] constellationr.com
[5] hubspot.com
[4] cognilytica.com
[3] customerthink.com
[3] callcentergeek.com
[2] expiviausa.com
[2] business2community.com
[2] starcio.com
[2] willistowerswatson.com

Top Domains in Tweet in G9:
[11] okt.to
[10] fenergo.com
[10] marketinginsidergroup.com
[6] appian.com
[5] twi.li
[2] genesys.com
[2] lnkd.in
[2] twitter.com
[2] dy.si
[1] vimeo.com

Top Domains in Tweet in G10:
[11] ow.ly
[9] sprou.tt
[5] twitter.com
[3] savantis.com
[3] dy.si
[3] sap.com
[2] sap.to
[2] lnkd.in
[1] com.au
[1] qualtrics.com

Top Hashtags
Top Hashtags in Tweet in Entire Graph:
[3911] cx
[785] customerexperience
[751] ai
[661] iot
[360] ux
[329] innovation
[326] bigdata
[287] digitaltransformation
[273] marketing
[265] fintech



Top Hashtags in Tweet in G1:
[811] cx
[168] customerexperience
[79] ux
[35] compliance
[34] customerservice
[32] nicei19london
[32] customerfeedback
[29] ai
[29] marketing
[26] customer

Top Hashtags in Tweet in G2:
[562] cx
[357] ai
[258] iot
[221] bigdata
[152] innovation
[151] fintech
[151] machinelearning
[150] ml
[129] iiot
[120] ioe

Top Hashtags in Tweet in G3:
[445] cx
[131] customerexperience
[65] custserv
[52] custexp
[41] customerservice
[23] marketing
[20] ai
[18] customer
[15] customers
[15] cctr

Top Hashtags in Tweet in G4:
[195] cx
[121] customerexperience
[47] ux
[37] ai
[29] business
[29] innovation
[27] custexp
[25] digitalmarketing
[25] customerservice
[24] customerjourney

Top Hashtags in Tweet in G5:
[181] situational
[181] awareness
[180] shopping
[179] iot
[96] smartliving
[95] artificial
[95] intelligence
[95] new
[95] reality
[49] products

Top Hashtags in Tweet in G6:
[198] cx
[93] customerexperience
[39] digitaltransformation
[36] ux
[31] ia
[22] custexp
[18] innovation
[18] digital
[17] marketing
[13] beyondphilosophy

Top Hashtags in Tweet in G7:
[141] iot
[138] cx
[104] ioe
[100] ai
[75] infographic
[72] iiot
[63] analytics
[62] fintech
[62] ml
[55] growthhacking

Top Hashtags in Tweet in G8:
[65] cx
[34] callcenter
[31] custserv
[29] callcentergeek
[28] contactcenter
[28] cctr
[11] customerservice
[10] ai
[9] digitaltransformation
[7] tech

Top Hashtags in Tweet in G9:
[71] cx
[22] regtech
[21] customerexperience
[16] digitaltransformation
[14] banking
[11] marketing
[10] digital
[10] tech
[10] advertising
[9] kyc

Top Hashtags in Tweet in G10:
[56] cx
[8] erp
[8] ex
[7] sfdc
[7] salesforceconsultant
[6] xm
[5] dx
[5] ai
[4] digitaltransformation
[4] cloud

Top Words
Top Words in Tweet in Entire Graph:
[4767] Words in Sentiment List#1: Positive
[1161] Words in Sentiment List#2: Negative
[4] Words in Sentiment List#3: Angry/Violent
[110628] Non-categorized Words
[116556] Total Words
[3920] #cx
[1167] customer
[920] gt
[785] #customerexperience
[750] #ai

Top Words in Tweet in G1:
[811] #cx
[271] customer
[173] experience
[168] #customerexperience
[143] gt
[88] customers
[78] #ux
[76] more
[61] cx
[59] s

Top Words in Tweet in G2:
[620] gt
[571] #cx
[357] #ai
[258] #iot
[228] mikequindazzi
[221] #bigdata
[162] aalnaggar
[152] #innovation
[151] #fintech
[151] #machinelearning

Top Words in Tweet in G3:
[445] #cx
[160] customer
[131] #customerexperience
[100] customers
[82] experience
[65] #custserv
[59] s
[52] #custexp
[47] out
[46] more

Top Words in Tweet in G4:
[195] #cx
[121] #customerexperience
[74] customer
[47] #ux
[46] experience
[37] #ai
[35] kirkdborne
[29] #business
[29] #innovation
[27] #custexp

Top Words in Tweet in G5:
[262] userexperienceu
[181] #situational
[181] #awareness
[180] #shopping
[179] #iot
[97] open
[96] #smartliving
[96] think
[95] things
[95] live

Top Words in Tweet in G6:
[198] #cx
[93] #customerexperience
[76] customer
[68] experience
[41] digital
[39] #digitaltransformation
[36] #ux
[32] transformation
[31] #ia
[23] s

Top Words in Tweet in G7:
[141] #iot
[138] #cx
[104] #ioe
[100] #ai
[81] aalnaggar
[75] #infographic
[72] #iiot
[63] #analytics
[62] #fintech
[62] #ml

Top Words in Tweet in G8:
[65] #cx
[34] #callcenter
[31] #custserv
[29] #callcentergeek
[28] #contactcenter
[28] #cctr
[26] customer
[17] intelligence
[14] data
[14] par

Top Words in Tweet in G9:
[71] #cx
[26] more
[22] learn
[22] here
[22] #regtech
[21] #customerexperience
[20] know
[20] banking
[17] customer
[17] cx

Top Words in Tweet in G10:
[56] #cx
[22] customer
[12] 00
[10] sap
[10] journey
[10] new
[9] deliver
[9] more
[9] westmonroe
[8] #erp

Top Word Pairs
Top Word Pairs in Tweet in Entire Graph:
[541] gt,gt
[460] customer,experience
[227] #customerexperience,#cx
[206] #cx,#customerexperience
[188] #cx,#ml
[185] #iiot,#ioe
[183] #situational,#awareness
[182] #awareness,#shopping
[175] #ai,#cx
[164] #ioe,#ai

Top Word Pairs in Tweet in G1:
[122] customer,experience
[72] gt,gt
[68] #cx,#customerexperience
[61] #customerexperience,#cx
[34] #compliance,#cx
[32] join,dedicated
[32] dedicated,education
[32] education,day
[32] day,session
[32] session,focusing

Top Word Pairs in Tweet in G2:
[397] gt,gt
[120] #iiot,#ioe
[118] #cx,#ml
[106] #ioe,#ai
[106] #ml,#bitcoin
[97] #ai,#cx
[76] mikequindazzi,gt
[65] #ai,#iot
[64] transforming,#cx
[63] #cx,interactions

Top Word Pairs in Tweet in G3:
[54] customer,experience
[36] #cx,#custexp
[27] customer,service
[27] #customerexperience,#cx
[26] #custserv,#cx
[23] #cx,#customerexperience
[19] check,out
[14] check,new
[14] #custexp,#customerexperience
[13] don,t

Top Word Pairs in Tweet in G4:
[27] #cx,#customerexperience
[25] customer,experience
[20] #customerexperience,#cx
[12] gt,gt
[11] enjoy,latest
[11] latest,next
[11] next,roundup
[11] roundup,covering
[11] covering,#cx
[11] #cx,#sales

Top Word Pairs in Tweet in G5:
[181] #situational,#awareness
[180] #awareness,#shopping
[96] open,#iot
[95] #smartliving,live
[95] live,#artificial
[95] #artificial,#intelligence
[95] #intelligence,open
[95] #iot,#new
[95] #new,#reality
[95] #reality,tend

Top Word Pairs in Tweet in G6:
[51] customer,experience
[35] #ux,#cx
[30] #customerexperience,#cx
[29] #cx,#ia
[25] #cx,#customerexperience
[24] digital,transformation
[19] #cx,#digitaltransformation
[14] transformation,customer
[13] confuse,digital
[13] know,#converged

Top Word Pairs in Tweet in G7:
[62] #cx,#ml
[60] #iiot,#ioe
[54] #ai,#cx
[53] #ioe,#ai
[49] #ml,#bitcoin
[44] #iot,#ioe
[32] social,#enterprise
[32] #enterprise,future
[32] future,#infographic
[32] #infographic,follow

Top Word Pairs in Tweet in G8:
[23] #callcenter,#contactcenter
[14] #cx,#custserv
[13] #cx,#cctr
[12] #contactcenter,#cx
[12] e,commerce
[12] commerce,au
[12] au,marketing
[12] marketing,passant
[12] passant,par
[12] par,l'industrie

Top Word Pairs in Tweet in G9:
[15] learn,more
[15] #customerexperience,#cx
[12] click,here
[10] here,learn
[10] #banking,#regtech
[9] customer,experience
[9] report,know
[9] know,much
[9] much,poor
[9] costs,banking

Top Word Pairs in Tweet in G10:
[9] customer,journey
[7] westmonroe,#cx
[7] #sfdc,#salesforceconsultant
[6] #cx,#ex
[6] #ex,#sfdc
[6] measuring,#cx
[6] voice,customer
[6] join,pros
[6] pros,ujetco
[6] ujetco,medallia

Top Replied-To
Top Replied-To in Entire Graph:
@biztechmagazine
@yuhelenyu
@tiffani_bova
@dgingiss
@thecsrevolution
@garymkatz
@pwc
@lisamloftis
@jmess1990
@alvinfoo

Top Replied-To in G2:
@pwc
@tiffani_bova
@gartner_inc

Top Replied-To in G3:
@thecsrevolution
@garymkatz
@lisamloftis
@w_barcelona
@harvardbiz
@sprinklr
@peterarmaly

Top Replied-To in G4:
@yuhelenyu
@beyondthearc
@alvinfoo
@tiffani_bova

Top Replied-To in G7:
@kentaylor217

Top Replied-To in G8:
@mdkail
@rwang0
@dhinchcliffe

Top Replied-To in G9:
@brunuscutis

Top Mentioned
Top Mentioned in Entire Graph:
@userexperienceu
@aalnaggar
@mikequindazzi
@ume_kyd
@forbes
@cpi_results
@ronald_vanloon
@ted_ings
@salesforce
@hyken

Top Mentioned in G1:
@ffglobalsolutio
@connectritesh
@humanwareonline
@digital_era4it
@dellar
@panviva
@recherchedigi
@empyrlocal

Top Mentioned in G2:
@mikequindazzi
@aalnaggar
@ume_kyd
@ronald_vanloon
@salesforce
@forbes
@ipfconline1
@andrewincontact
@pwc
@ravikikan

Top Mentioned in G3:
@hyken
@customerthink
@cmswire
@smartercx
@oraclecx
@blakemichellem
@forrester
@oracle
@jeannebliss
@forbes

Top Mentioned in G4:
@kirkdborne
@jonathanaufray
@noikeanolife
@statistacharts
@ariegoldshlager
@tiffani_bova
@mckinsey
@guzmand
@netadcom
@evankirstel

Top Mentioned in G5:
@userexperienceu
@ubinetus
@paradigminov8
@ruddyluce

Top Mentioned in G6:
@burkbuechler
@thinkjpc
@teksystems
@gregkihlstrom
@janelle_estes
@nealusa
@forbes_agency
@degdigital
@uxdiscoverysess
@ross_quintana

Top Mentioned in G7:
@aalnaggar
@rproshad65
@nitish_sharma23
@ume_kyd
@sheena2804
@tamaramccleary
@thekaushalsoni
@gp_pulipaka
@taco_438
@ittechbuz

Top Mentioned in G8:
@constellationr
@united
@modisfrance
@incontact
@lnfrance
@cognilytica
@rwang0
@dhinchcliffe
@ipfconline1
@callcenter_geek

Top Mentioned in G9:
@brennermichael
@appian
@amazon
@fenergo
@capital_finserv
@digitalistmag
@nytimes
@tmobile
@terrikmcrae
@allanfromen

Top Mentioned in G10:
@qualtrics
@westmonroe
@ujetco
@medallia
@confirmit
@karmaautomotive
@sap_cx
@kmcdsap
@sapbanking
@falkrieker

Top Tweeters
Top Tweeters in Entire Graph:
@cas_2050001283
@virginmedia
@arkangelscrap
@sectest9
@nosqldigest
@united
@delta
@evankirstel
@digestwordpress
@gamergeeknews

Top Tweeters in G1:
@vamp_kris2102
@thestartupper
@sitesirius
@nishant_shastry
@freshsalis
@olmktgpro
@markhillary
@alleywatch
@tweetchristo
@logz05

Top Tweeters in G2:
@arkangelscrap
@sectest9
@nosqldigest
@digestwordpress
@gamergeeknews
@chidambara09
@fintechna
@calcaware
@data_nerd
@nexusgrado

Top Tweeters in G3:
@kotaknaren
@kingsfanone
@howardstrauber
@onang_pribadi
@inc
@thedrum
@isocialfanz
@katenasser
@jeffsheehan
@inmarketingoz

Top Tweeters in G4:
@evankirstel
@valaafshar
@game_devbot
@simonlporter
@kimgarst
@gvalan
@grattonboy
@mjoehlerich
@grattongirl
@meeksvs

Top Tweeters in G5:
@iot_technojeder
@fatoskarahasan
@ruddyluce
@userexperienceu
@paradigminov8
@ubinetus
@richellestough8
@everauschubr6
@lenitabirebent6
@kamidrummer5

Top Tweeters in G6:
@ottlegalrebels
@compellingsites
@andrewmorrisuk
@aldo_zaffalon
@panerabread
@ross_quintana
@maximilienia
@artsalamode
@gagnelegal
@anwb

Top Tweeters in G7:
@aaroncuddeback
@juanjosebao
@thekaushalsoni
@cool_golang
@sleimanskaf
@serverlessfan
@tamaramccleary
@google
@abhinavpoonia
@seoppcuk

Top Tweeters in G8:
@united
@delta
@marshacollier
@rwang0
@holgermu
@dchou1107
@topcybernews
@dsw_us
@eric_kavanagh
@mthiele10

Top Tweeters in G9:
@tmobile
@nytimes
@entwistletx
@wsj
@brunuscutis
@luzgarciacalde1
@imrananwar
@thetechnologytm
@techreview
@corpgovuk

Top Tweeters in G10:
@sfbusinesstimes
@afl
@therudingroup
@svbizjournal
@informationweek
@cioonline
@sap_cx
@savantisllc
@awscloud
@chase


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