The graph represents a network of 2,487 Twitter users whose tweets in the requested range contained "custserv", or who were replied to or mentioned in those tweets. The network was obtained from the NodeXL Graph Server on Sunday, 17 February 2019 at 21:07 UTC.
The requested start date was Sunday, 17 February 2019 at 01:01 UTC and the maximum number of days (going backward) was 14.
The maximum number of tweets collected was 5,000.
The tweets in the network were tweeted over the 10-day, 21-hour, 49-minute period from Wednesday, 06 February 2019 at 03:09 UTC to Sunday, 17 February 2019 at 00:58 UTC.
Additional tweets that were mentioned in this data set were also collected from prior time periods. These tweets may expand the complete time period of the data.
There is an edge for each "replies-to" relationship in a tweet, an edge for each "mentions" relationship in a tweet, and a self-loop edge for each tweet that is not a "replies-to" or "mentions".
The graph is directed.
The graph's vertices were grouped by cluster using the Clauset-Newman-Moore cluster algorithm.
The graph was laid out using the Harel-Koren Fast Multiscale layout algorithm.
Author Description
Vertices : 2487
Unique Edges : 3427
Edges With Duplicates : 4159
Total Edges : 7586
Number of Edge Types : 3
Mentions : 4758
Tweet : 1472
Replies to : 1356
Self-Loops : 1472
Reciprocated Vertex Pair Ratio : 0.138225255972696
Reciprocated Edge Ratio : 0.24287856071964
Connected Components : 348
Single-Vertex Connected Components : 222
Maximum Vertices in a Connected Component : 1867
Maximum Edges in a Connected Component : 6439
Maximum Geodesic Distance (Diameter) : 13
Average Geodesic Distance : 4.543782
Graph Density : 0.000647291903416673
Modularity : 0.417934
NodeXL Version : 1.0.1.408
Top Domains
Top Word Pairs in Tweet in Entire Graph:
[454] customer,service [410] cx,custserv [230] custserv,cx [165] cctr,custserv [164] customer,experience [153] custserv,customerexperience [150] custserv,cctr [147] custserv,custexp [137] customerservice,custserv [119] gt,gt Top Word Pairs in Tweet in G1:
[106] full,name [84] name,email [83] sorry,hear [76] dm,full [72] h,m [62] please,dm [62] email,address [48] hm_custserv,hi [41] home,address [40] please,send Top Word Pairs in Tweet in G2:
[104] customer,service [71] custserv,custexp [65] cx,custserv [62] infographic,v [62] v,cognilytica [46] customer,experience [45] ai,enabled [45] enabled,commerce [45] commerce,infographic [45] cognilytica,ecommerce Top Word Pairs in Tweet in G3:
[116] customer,service [82] custserv,chat [76] cx,custserv [62] customerservice,custserv [58] improvements,made [57] made,customer [46] justinmrobbins,markc_avgi [46] 9,pm [46] pm,et [45] royatkinson,justinmrobbins Top Word Pairs in Tweet in G4:
[93] custserv,customerexperience [84] customer,service [80] gt,gt [54] check,out [44] here,gt [43] interactions,2019 [43] 2019,feature [43] feature,rich [43] rich,array [43] array,breakout Top Word Pairs in Tweet in G5:
[99] callcenter,contactcenter [89] cctr,callcentergeek [81] call,center [77] contactcenter,cx [59] cx,custserv [55] cctr,custserv [37] custserv,cx [36] custserv,customerservice [32] custserv,callcenterops [32] callcenterops,cctr Top Word Pairs in Tweet in G6:
[37] cctr,custserv [22] custserv,cx [21] contact,center [21] customer,service [17] cx,custserv [11] custserv,cctr [10] customer,pain [9] understand,customer [8] center,agent [8] agent,become Top Word Pairs in Tweet in G7:
[33] cx,custserv [29] customer,experience [23] custserv,cctr [23] broken,windows [23] windows,theory [23] theory,teaches [23] teaches,improving [23] improving,customer [21] customer,success [20] custexp,cx Top Word Pairs in Tweet in G8:
[16] uncover,new [16] new,revenue [16] revenue,streams [13] learn,more [13] custserv,experiences [11] read,forrester [11] forrester,report [10] frustrated,people [10] people,onholdwith [10] others,more Top Word Pairs in Tweet in G9:
[20] ready,speak [20] speak,packed [20] packed,room [20] room,here [20] here,think2019 [20] think2019,futureofwork [20] futureofwork,marketing [20] marketing,commerce [20] commerce,supplychain [19] tamaramccleary,ready Top Word Pairs in Tweet in G10:
[8] customer,service [7] custserv,cx [7] cx,custserv [7] live,chat [6] customer,journey [5] agent,workspace [5] workspace,forrester [5] cctr,custserv [5] custserv,contactcenter [5] cisco,customer Top Replied-To in Entire Graph:
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Top Mentioned in Entire Graph:
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Top Tweeters in Entire Graph:
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